We came here with the idea of just getting information on an adjustable bed. Luckily, they had a floor model on sale, so we snatched it up. We ended up with a Queen Size Adjustable Bed with delivery and set up for under $800! The deliverymen were fast, efficient and courteous. The next time we need to buy furniture, we will definitely check HOM Furniture first! read more

The rugs we purchased arrived not looking anything like the floor samples. Threadbare, with unraveling at the ends and lots of missing sections. When we contacted the store this is their answer: "the Heritage collection is specifically designed with bare spots to achieve a vintage look. Consequently, they do not consider this a defect, but rather a natural characteristic of the design." We feel this should have been explained when we purchased the rugs. Their so-called 'vintage look' is not what was shown in the store. Shoddy merchandise and shoddy sales persons. Not impressed with this company. read more

Brought my bed it was broken they knew it and tried to hide it call ok well bring a new one got here try to pull a fast one by taking parts and switching them called back Manger blew me off made excuses didn't apologize would never go there again. read more

I have been to the store three times now and had a very good experience all three times. Being a furniture store I always try to take into account the level of store it is pricewise and product wise I gave it four stars because for its price range for its product value I found it to be excellent. The staff is always friendly and helpful and will take the time to go around the store with me if I need them to but they sort of know me by now that I like to come in and look around, measure, take a couple pictures and then go home and think about it. and come back Dollar for dollar I would always return to see what they are offering as I found that their items were pretty up-to-date. And in fact, some other items were really pretty hip for northern Wisconsin I especially like their chairs and the rugs and their lamps and also their seasonal room. At Christmas time this year they had a beautiful seasonal Christmas room and the items were not cheap they were well qualified and priced that way accordingly but they were worth it they were very unique. I wanted to make sure I wrote a review because I actually had gone up to get their address again for my map and I saw somebody had written a bad review but it was a couple years ago number one and number two I personally don't write bad reviews if it's unless it's something really bad that I can point out that needs work I'll do that but everybody has a bad day now and then and I surely wouldn't base my opinion on one visit or someone's actions I want to make sure that everyone knows out there if you are looking for furniture I think they have some of the hippest stuff I've seen and I also like their sectional couches and their bedding department their sleep department is excellent they had mattresses in there that I have nothing anywhere else including the handmade ones from California and there was no pressureto buy anything and that was one of the most impressive things to me because I hate that. I hope your experience will be as good as mine read more

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If a zero were possible, I would give that. I worked with a web sales rep Kara, bought a piece and arranged pick up at the Onalaska store since I'm outside of the delivery zone. I have all of this in writing, as well as the fact that I would be sending someone other than myself to get it since it was a large piece that would require an enclosed trailer. The day before pickup I was told I would need to be onsite at the pickup. I spent two hours begging and arguing every person in the store, customer service and corporate. HOM changed their policy AFTER my purchase took place. AFTER I had written communication with their staff regarding the pick up plan. They REFUSED to release my piece even if the pick up person had copies of my license, passport, birth certificate and credit card. We then decided to have the pickup person purchase the piece under their credit card in person at the store. That was also declined by HOM. They said the piece had to be reallocated in their computer. HOM had already shipped the piece from a warehouse to the Onalaska store and would rather have their staff handle the piece multiple times rather than release it to me or my pickup person. The transaction has been without a doubt, the WORST customer service I have ever experienced. It defied logic and was riddled with idiocy. I was told conflicting lies regarding the implementation of the new policy that forbid someone other than the purchaser to physically pick up the piece. When I offered screenshots of the emails I had that explained I would NOT be the one to physically get the piece, no one wanted to see them. The whole transaction was pathetic, unprofessional and mind boggling. ZERO STARS. read more

In my opinion...Horrible! Sales people & staff were a bunch of bumbling fools. Never returned phone calls or directly answered questions. Nobody cared about helping me order furniture. Disappointing and will not recommend to anyone else...WORST FURNITURE STORE EVER! read more

HOM Furniture - Furniture Stores Near Me - Onalaska, Wisconsin

HOM Furniture has the best selection in town, with so many customization options available! The staff is wonderful, extremely helpful and knowledgeable! I would highly recommend this being your first and last stop for all of your furniture needs! read more

Quality. Value. Great service from sale to delivery

Well, Serta and Hom Furniture finally came through after I sent Serta another nasty email about their quality. They are replacing the mattress with the poor stitching. It just shouldn't take prodding to get them to replace a poor quality mattress. But at least they saw the light. read more

POOR CUSTOMER SERVICE! I asked to exchange a set of expensive sheets which I received as a gift. They were the wrong size. I offered to pay the difference in the price from the queen to the king. They refused to exchange them. The only explanation they would give me was "the manager said no". Linda read more

I am not the type to write a review based on a subpar experiences, but here it goes...during my visit to the HOM Onalaska WI store.. my experiences was very disappointing ..I was greeted with friendly faces and all sales people were nothing less..but I do have to tell of the issue I had...there was an item that caught my eye...but upon inspection I saw it had obvious noticeable damage...so I asked the sales rep if they had any others for purchase..after checking stock, I was told were no others. I asked if there was a discount if I purchased the damaged product..was told yes 10%.. I offer slightly less than that and it need to be approved by the manager. After many phone calls I was told that no -additional discounts not allowed--my response was to pass on the damaged item, no big deal really---HERE IS THE ISSUE....I went home got on line and ordered the exact same product from another HOM location "UNDAMAGED"...and get this,, ALL ORDERS ARE 10% OFF!!!!..so I got the undamaged item at 10% off---REALLY!! WHAT IS WRONG WITH THE SALES TEAM AT ONALASKA...WHY DID THEY NOT OFFER TO ORDER OR TELL ME OTHER OPTIONS...so glad I checked it out on my own ---thanks for nothing Onalaska store, DISHONEST OR NOT ??? read more