The Sequel: These are the other guys (see my Olmsted Ice review to get the DL). They did a fine job at my event back in May when it was an indoor venue flexible with hours and even days of drop off/pick up, so I stick with them when it was time to confirm a company for my next event - bad idea. "Oh yeah that shouldn't be a problem at all" they say two months prior to my festival, then one week before when I call for payment arrangements and even one hour before the first scheduled drop off. They actually do come through on the first ice drop, but when missing your second drop off means skunking 15,000 dollars worth of product (beer) because you will melt through all the ice - showing for just the first drop off is not good enough. The red flag went up when I call one hour before the second drop and they can't locate their driver anymore and start talking about servicing their multimillion dollar companies. I understand our order was only a G or so, but now I'm writing this one star review. In between locating a back up company and tapping into my backup plan (I had our nonprofit bag extra ice through the weeks before. Granted - this would never have replaced a 1500 lb. ice drop, but it did get us through an hour!) I called Home City every 15 min or so beginning at their scheduled 11:30am second drop (as I told them I would keep doing until they located their driver or at least confirmed something - anything with me) until 12:30pm when Olmsted Ice came to the rescue. I didn't cancel with Home City because it was over 100 degrees and they still never showed for the second drop. Its obvious their priorities are with high volume costumers so when planning an event, don't bother with them. read more

After ordering an ice cooler in July for mid-August for a job site and not receiving it I emailed the sales team again. It is now mid-September and we still do not have an ice cooler or ice and I cannot get anyone to email me or call me back. They lost out on approximately $5,000 in ice in the next couple of months. I will never use them again. read more