Sometimes, a trip out town is not so different than staying home. Coming here to look for a part to fix our grandson's toy car. Home Depot is a place we could trust to come to the rescue! It is a fair sized hardware store tucked out of the way, that serves the Woodstock community. The staff is helpful. read more

Katherine, a tall woman whose job is a customer service rep, is very unprofessional. She is very rude to customers! She will even go as far as give them dirty looks, for absolutely no reason, without even speaking to them! Her behaviour is pathetic! She should be replaced with someone who can actually take care of customers, not alienate them! read more

I ordered some garden tools online on May 12 2020 and today May 20 I received an email to confirm my order was ready to pick up. I drove to the store in Woodstock Ontario location and was told the order was not all arrived. To be able to pick up the items were arrived I was told need to go online to cancel the online order first and reorder the items that I could pick up from store. To go online there's no option to cancel the order. The phone number showing online either disconnect my call automatic or no one answer. Now I paid for my order and I am neither be able to cancel or refund. The store in Woodstock Ontario refused me to pick up my order for those items they had it in store. read more

I come into this place with my 4.6 pound Chihuahua who comes with me everywhere and some person who works there says dogs are not allowed in here I asked I didn't see a sign when I walked in so she assumed I walked into one of the main doors not the big one for the builders so there is no sign that says no pets on that door but I had to locate one that had the sign and its hidden behind garbage cans I even asked her I said you sell food here she says no I said that there should be no reason why he can't be allowed in here she said technically only working dogs are allowed in here and I'm like well he is technically working cuz he is with me in the truck read more

Home Depot is the worst store to deal with. I had a new kitchen installed by them and I have been without water for over 4 and a half months now. The reasoning is that they say their installer who installer my kitchen cabinets is not responsible for botching up his installation. Home Depot's sub contractor cut my water lines and capped them, then proceeded to cut holes in the cabinets to fit the water lines. Ups the installer misjudged and cut the holes too tight. The one water line is butt up against the cabinet and has created a leak. No one has touched the area as I don't have any water in my kitchen, but they insist that it is not their fault. Who's is it? I don't have distructive elves leaving in my house. I have been through all the hoops Home Depot can give and they still believe they are not at fault. I had emailed the case manager asking what they want as proof, as if they didn't already have it. They closed the case. Take that as being a reputable company. There are still some issues that need to be addressed but Home Depot doesn't reply. Spend $2000 on kitchen cupboards and counter tops and they are poorly installed. Get this I had to have the sub contracted installer to come back and fix the pocket door that he screwed in shut. Take that for professionalism! If you are thinking of having work done don't go to Home Depot because you'll just end up with a mess and a big headache. read more