Paid $3200 in January for vinyl flooring to be installed in our kitchen and family room the…read morebeginning of February. Within a week of the new flooring being installed we started noticing a "snapping" noise as we walked throughout the rooms. As the days went on we started noticing it in more and more spots. We contacted Superior Flooring about the issue. We were told someone would be over that day, and if not they'd be calling us. They did not come that day. They contacted us again the next week. By the time they came to inspect the floor there were spots that were actually buckled. They inspected it. Then someone else came and inspected it. Then they came and took a sample of the flooring to send to the manufacturer - it was a new product and they believed the glue was defective. Then we waited weeks with no news. We had to contact them again to find out what was going on with the issue. We were told they submitted the bad installment to their insurance company, and were awaiting info from the manufacturer. Then we called again a few weeks later. We were told Roger would be coming by our home with a manufacturer rep to discuss what was to happen with the flooring. The rep came but Roger did not. The manufacturer rep took ANOTHER sample of the flooring as he said they never received the original sample that was taken a month previously. Finally in JUNE Superior Flooring reinstalled the same product however this time with more glue. Within days the same snapping issues occured. They came back and applied more glue to the trouble spots. However the issue continued. A week and a half after the installation I contacted Roger told him the issue was persisting and that I would like them to brainstorm how they would fix it. The following week Roger and another man visited our home and stated that the product wasn't sticking because one of joices in the floor was higher than the rest creating a "crown" and that our home was older so the floor was more flexible than the product we chose. Apparently the age of my home and this raised joice were not evident when they originally visited to measure for the new floor. We were instructed to visit the showroom and choose a different product. The first week of JULY the new flooring was installed. We have had no issues with it. Throughout this entire ordeal - and it HAS BEEN an ordeal - we let Superior Flooring know that we were expecting some compensation for the inconvenience of the situation - having to move our furniture 3xs, the house being in disarray for months on end (after the fiasco of the first installment we did not put everything back in its place - ie. China in the chinacloset, shelving units back in the kitchen etc). Once the 3rd installment was complete we contacted Superior Flooring again about compensation, we asked to speak to Roger. We were told he wasn't available. We asked to have him return our call. About a half hour later we received a call from the salesperson we talked to earlier and were told that we would receive no compensation due to the fact that they have a 'make it right' policy and that most flooring companies would not bother to fix issues with a faulty install, these other flooring companies would have just given us our money back and it would be our problem to have repaired. We told the salesperson we wanted to talk to Roger or the owner regarding the issues/compensation and would like a call back from them. Never received a call from Roger or the owner. We feel that 7 months is ENTIRELY too long to wait for a suitable floor to be installed. We think they should change their policy name to the "make it right eventually policy". I would NOT recommend this company to ANYONE. They are unprofessional, they do not return calls in a timely manner, and they give you the run around. I have contacted the Better Business Bureau regarding the shoddy service we have received from them.

From the owner: "We just wanted to say Thank You for our beautiful new wood floor. All who helped us pick it out…read moreand to those who installed it - THANK YOU! Also to the young man who repaired our OLD kitchen floor (Great Job). And to store owners for not charging for the repair job. Hope you like your new store and we will come see you for any new flooring we may need. Thanks Again!" - Bob & Linda S.

My living room has nine windows and I had just purchased the blinds to go with them. Alas,…read moreinstalling them was not something I could do. Made an appointment with Ryan and he was here yesterday to install them. He did an excellent job in a short amount of time. In fact, he also installed two other blinds that were not on the schedule in another room. He is friendly and personable and knows his job. He is definitely on our list to call when we have more work to be done. 11-12-19 Ryan was back at our house. This time to install blinds in our downstairs front parlor. Great job! Just as last time! Thanx!

Stay FAR FAR away from this business. Back in 2019 we entered into a contract with this so called…read more"handyman" or lack their of. Then for some reason he abruptly cancels and walks away from said contract less than 24 hours that the work is to be completed!!! When this contractor decided to do this it put a huge ripple effect on being able to finish up repairs prior to putting house on the market. (He cancels using some "structure damage" BS excuse) clearly, not a true handyman, that would notice "Homeowner caused damage due to walking Improperly in attic.) I also, had to pursue the matter in court. Due to the fact, that I was going to have to pay $380 more out-of-pocket to get the job done from the next contractor in line. (Which has happened and repairs have been completed.) Furthermore, I can tell you that I did take this contractor to court. *At the time that the court date was set, I was unable to have the work finished and or repaired. Ultimately, after two and 1/2 hours presenting the case it was dismissed "without prejudice" (which clearly shows that the contractor was in the wrong!) I just merely needed to have documentation with the repairs corrected and final payment submitted to the court to render the awarding verdict. which would be the repayment of any overage that I had to pay out of pocket from his initial invoice. Feel free to check Pennsylvania public records, look under his company name you can see that I had to go through these measures. Personally, I believe when you have to go through something like this that the contractor involved should lose his license along with the right to work in said state the incident occurred in. Therefore, I feel that it is extremely beneficial that I get this information out to everyone.

They never got back to me about my request. I have a closet door that came off it's track and need…read moreit fixed. I even sent pictures and never received a response.

From the owner: We are a small family owned business that takes pride in our work. We are blessed to have made some…read moreloyal customers in the community and surrounding areas and look forward to continuing to grow our business.

I work with clients that have disabilities and I help them receive beneficial services. I was in…read morecontact with Brinkman Cleaning Service about doing a walkthrough for a particular client. We got so far as to exchange phone numbers, names and addresses and we scheduled a walk through. My client informed me that Brinkman Cleaning Service did not show up at their scheduled visit. This is very disappointing. Due to this interaction (or lack there of), I would not recommend this company. They are apparently, not reliable!

Top rated in service. I have a family of 6 with 5 dogs and 4 cats. We are a busy on the go Military…read morefamily and this Ladies are the best of the best! I never have to worry about anything. My home is always beautiful and spotless when they leave. I appreciate their great service, cheerful attitudes and wonderful customer service.