Very unprofessional management! Asked (Susan) to remove a girlfriend who I do not approve to be…read morepresent in any of my child's appointments. As parents mom and dad are welcome point blank !! When I asked her to ask her to leave she said it's not her problem and that she can't do anything about it . Parental rights should be #1 in a business for children . Instead she treated poorly and argued with me . Therapist are amazing I appreciate all of the time and work they give ! Management or owner is extremely rude and neglectful to parental privacy and rights . Definitely no urgency to keep my child's privacy a priority.

My daughter began seeing Susan at the age of 5 months to work on motor skills delays. My daughter…read morewasn't rolling or sitting and was at risk for weakness on one side. She has been seeing Susan for 7 months now and she has made so much progress! Now at 1 year of age, she is able to sit alone, play with toys, roll, crawl and pull herself up to stand! The gap in my daughter's delays and her age is closing. We are now addressing standing and walking. My daughter is always happy to see Susan. She is always so productive during her therapy sessions (except when she is hungry or tired) She literally loved Susan from day one. I trust that she will meet all her physical developmental milestones with her. She is consistent, dependable and loving. She has tons of experience. She is a mom of four herself. Endless source of wisdom and guidance for any child or adult. I would recommend Susan to any parent looking for an Occupational Therapist.

I would never recommend this facility to anyone. The level of care was substandard. Many promises…read morefor more direct supervised care made by administration and not followed through with. Meals at first were prepared by a chef and were very good. Chef moved on and for the remainder of the time my family member was there, they ate their main meal around 3:30 in the afternoon - mostly sandwiches. The staff diminished greatly. Constant turnover. Mostly very young adults, observed yelling and playing up and down the hallways on their phones. During the pandemic we were not allowed window visits. Socialization was limited so we were not able to observe our family members deteriorating condition. Our family member did not receive very good care. I cannot recommend this facility.

Our mother reluctantly moved to Oakdale Heights 3 years ago. She soon grew to love her new home…read more Oakdale has a family atmosphere Mom loves and feels love from the caregivers and many friends she has made. The dining and activities are really excellent as well. I highly recommend.

I'm leaving a review with the hopes that some of the amazing staff or family members might see…read morethis? What happened to the home was truly devastating and cruel. I was not able to get any contacts for the amazing caregivers for my mother Phyllis Penticoff. I truly hope that the owner is held accountable financially and legally for his actions. Having one day to try and find your loved one a new place to live is just devastating for all of them!

It's always hard to have a family member that requires Assisted Living, but if you are in Redding…read moreand you find that this is a situation you need I would recommend A Touch of Heaven. The facility it's not too big , it has a home like feel and the staff knows everyone. The care we received here was exceptional. The manager Sarah is very easy to connect with and communicate with. The caregivers truly care for their clients. If you are looking for something with a lot of organized activities and programs this may not be for you. If you are looking for a quieter home-like environment it may be perfect.

Given the scarcity of general practice medical care in Shasta County, Juniper met my expectations…read moreand then some and I have high standards for people I trust with my health.

Grateful for Juniper Healthcare as both my parents are patients and I appreciate the format and…read morepersonal care they offer especially in such a challenging time to find healthcare! Thank you.

Great place to live with friendly caregivers, attentive staff, homemade food and variety of…read moreactivities!

We were in the crisis mode. My mother could no longer be cared for at home, and space in another…read morehospice house was not available. Additionally, we needed a facility where my father could also live and spend the majority of each day with my mother. St Lorenz proved to be an outstanding choice. James Bird quickly and courteously orchestrated the voluminous paperwork. Debbie Bird provided great medical care for my mother and very much needed mental support for my father. I had to be out of state for a few days. Debbie texted me frequently with updates - again not only on my mother's declining condition but also on how my father was faring. Perhaps most importantly, Debbie accurately predicted my mother's passing away which allowed me to return and have the final three days with her. The St Lorenz staff members were also outstanding. In addition to excellent medical attention, they had the perfect mix of caring, courtesy, respect, and sense of humor. The staff truly cared about each resident/patient. It was not just a job to them. My family will be forever grateful to St. Lorenz for the extraordinary care of my parents. Disclaimer: We are simply a family who received great service at a very difficult time from St. Lorenz. We have no other connection to St Lorenz.

We have had two family members at Willow Springs. Although it's not the fanciest of places, the…read morestaff and care for the residents is outstanding. Everyone, I mean everyone, knows your loved one's name, likes, dislikes, etc. The communication between the staff and family is top notch. There is a feeling of family. Activities are provided for the residents as well as family members. If you're caring for someone with Memory issues, you will understand how difficult Holiday gatherings become as the disease progresses. The entire family can overwhelm and agitate them. Willow Springs provide opportunities to celebrate Mother's/Father's Day, Thanksgiving, Christmas, Fourth of July, etc. with your loved one, without freaking them out. I've friends with other resident's children and spouses at these activities. It is wonderful to know you are not alone, in this difficult situation, with someone you love so much! Trish and Christina are very easy to work with, but the real gems are the care providers that are dressing, feeding, and entertaining the residents.

When our family made the incredibly tough decision to find memory care for our loved one, we prayed…read morefor a place that would offer more than just safety. We real connection. Willow Springs exceeded every one of our expectations from the moment we their doors we felt a sense of warmth and comfort that's hard to put into words. Brittney and Danielle along with the entire team our loved one level of kindness and respect that brought us immense peace they didn't just provide care. They built a relationship. They saw the person behind the diagnosis and celebrated them every day. The attention to detail in personal care at Willow Springs is truly remarkable. From thoughtful daily routine routines to engaging activities and meals that felt like home, our loved one was not just looked after they were loved. We saw them smile again, feel joy and be surrounded by people who truly cared communication with our family was just as heartfelt. Brittney and Danielle we're always available always honest and always supportive. They walked alongside us in this journey and became part of our extended family. We are forever grateful to Willow Springs for the compassion care they provided. They our loved one a safe, nurturing home and gave us peace of mind during one of the hardest chapters of our lives. If you're looking for an Alzheimer's care community, where your loved one will be treated with the same love and respect you would give further than Willow Springs. They are a true blessing.

This is an amazing community with a caring staff and incredible residents. This is a great place…read moreto call home and a great career path. I love this place!

What an amazing journey The Vistas has walked with our family. Thank you is not enough for the…read moregrace they showed Mom and each one of us in the family these past two years. Sherry Mundt, is the friendliest and most caring marketing director, as she guides you through the process of moving your parent into their residence all the way through Mom's passing. Each step was with true compassion and loving care. Sherry even remembers everyone's name along the way! Brenda Saephan, the memory care coordinator, was also a dream. She was available to help in any way we needed, showcasing the excellent food choices, the incredible and creative activities staff and the loving resident assistants who are all truly angels for their loving care of each and every resident. Our family, not all being local, were able to call in daily and speak with Mom, each time greeted by a kind and gracious team member, and we always heard their love for Mom, even over the phone. Our family also has a heritage of owning, operating and working in long term care facilities, so we really know what to look for and what to expect. The Vistas exceeded our expectations and hopes. Mom was so happy and well loved. We will be forever grateful for the moments in between our visits, knowing that The Vistas team was standing in our place. May you all be blessed!

My grandpa had COPD and everyone was always so accommodating and willing to take time to explain/go…read moreover the details. Unfortunately my grandpa passed away December 2024, during that difficult time, the gentleman that came to picking up the equipment showed such kindness and care.

Dealing with Apria for my Cpap equipment rates as one of my most frustrating and bureaucratic…read moreexperiences in my life. From their office staff to the billing to the upper management conflict resolution, they are incredibly incompetent and each person you talk to (when you can get through their maze of their call in phone tree instructions) tells you a different story. Frankly, I think the entire organization is an elaborate scam to bilk millions in insurance payments and that is why they don't care about customer complaints. I switched insurance companies in Jan 25 and had one installment payment of $35 on my Cpap machine. They didn't switch the billings to my new insurance and then said that I because I switched insurance, it voided my previous payments and I had to pay for the full amount of the Cpap. I disputed this and asked to speak to supervisor and I was connected to a Daniel Fesler in Feb 2025, who agreed that should not have happened and he would make sure that my new insurance would be billed. Despite numerous calls to him to follow up, nothing ever happened. However, the worst thing they did was that since according to them, I had an outstanding balance on my account, they sent that to a collection agency and I have been harassed by the collection agency (and accruing late fees) for the last two months! I called him again and he promised he would address the situation and speak to his supervisor, Corey in Redding CA and have him call me. Never heard from him. Daniel said Corey " said he called and left a message". I never got it and asked to have him call me again. Never heard from him. I called Daniel after receiving more collection agency threats and he promised again, that he'd resolve the billing issues and offered to fed ex me Cpap supplies, which I hadn't been allowed to order as my account was "delinquent" for payment. 10 days later, nothing has arrived. Nothing that he told me he would do was every followed through and I just wonder how Apria can stay in business with such utter incompetence and shocking customer service. Everyone wonders why our healthcare in the US is so expensive. I think Apria is a great example of what is wrong with our healthcare system -- extremely expensive, bad accounting and poor customer service. Signed: A frustrated customer.