With serving our home for over 10 years, this organization has sent excellent Caregivers with high skills and a Christian attitude. I am thankful for all they do for me. The office has called and educated me on the monthly crafts, my bill, holiday requests and called to just checkin. Thank you Home Instead. Linda Eason read more

I'm a full time healthcare worker who was looking to pick up a few extra hours a week. I received the rudest treatment I've ever received from a receptionist or staffing coordinator.After completing an application I called the Statesville office to follow up. I gave my name and the lady made it very clear that another associate had spoken to her about my application. When I asked what shifts they had available I was told OVERNIGHT WEEKDAYS AND OVERNIGHT WEEKENDS(no specific days of the week). I then said I can't do weekends bc I'm in school,do you know what weekdays?she said no we have many cases(now in a bit of an annoyed tone). I said ok can you give me a little bit of something to work with( in order to try and evaluate if my availability will be a good fit). She says NO I DONT HAVE TO GIVE YOU ANYTHING YOUR THE ONE LOOKING FOR EMPLOYMENT,AND I DON'T THINK WE ARE GOING TO MOVE FORWARD(with my application) yeah it's a hard NO for me! I would NEVER reapply with this company and I would never recommend any of my co workers,client families, or others considering home care for their loved one to this company. Extremely unprofessional read more

We were lucky I guess that the caregivers who came seemed ok. There was an unusual financial transaction we were notified about but we have no way of knowing for sure that it was someone there. The problem that we had was with disorganization at the office level. People you spoke to having no recollection of telling you things. They didn't want to sign paperwork that other agencies had no problem with. Billing is very iffy - "creative" maybe? I know they were paid a lot of money - and when the economic downturn came, I jokingly told family members to not be surprised if a 'forgotten bill' suddenly came. I was right. One of the more glaring things is that the franchise agency touts itself as 'personal and caring,' but we never even received a sympathy card or even a call. We did however, only days after memorial, get an 'ad postcard' advertising - guess who - Home Instead. CLASSY. read more

As a caregiver for my grandparents and someone who feels strongly about protecting our elders I think I would be doing a disservice to my community by not making people aware of a senior home care agency in Statesville NC called Home Instead Senior Care. What started out as a decent relationship with this agency turned into a nightmare and a parade of strangers coming to my grandparents home, some of which I later found out did horrible things. Within the last few weeks I caught multiple "caregivers" from Home Instead doing things like looking through my grandmother's jewelry and taking pictures of the inside of grandparents' home, lying down in my grandparents' bed and texting instead of doing the job they were hired to do (at a rate of $120 for four hours of "care") and most recently sleeping in a chair beside my grandmother, neglecting her while she cried for help. That sleepy "caregiver" also put a hot wash cloth on my grandmother and when she screamed the "caregiver" said "oh it's not that hot". She also rammed my grandmother's hospital bed into a chest of drawers to stabilize it while she was in it. It was questionable if the "caregiver" was inebriated. All of these incidents were recorded on Ring cameras I installed in my grandparents home which Home Instead was made aware of. When I brought the incidents to Home Instead they promised that they would address the issues, make random visits to check on their caregivers and keep in touch with me but none of that happened. Yesterday morning when I took my latest concern to Home Instead about the sleepy "caregiver" that fell asleep at 5:47pm on her shift last Thursday, I was met with a defensive attitude, rudely interrupted by one of the four lead members of their agency and no one ever said, "I'm sorry". At one point when I showed them the footage of the sleepy "caregiver" ramming my grandmother's hospital bed into a chest of drawers in an attempt to stabilize it to change her, the leader of the Home Instead team said to another team leader, "Is that standard procedure?" I'm not in this industry and I know that hospital beds have wheel locks and that ramming an 85 year old woman into a chest of drawers is immoral. Having a loved one in a comprising position such as being bed ridden with dementia and all that comes with that is hard enough without dealing with an agency that lacks basic compassionate and integrity like Home Instead. One Home Instead team leader proclaimed to me, "If I can't get my house in order enough to suit you, we'll find you another agency". I understand that no one can control the way an employee acts but they can take measures to attempt to make a situation right and fix what is wrong with their agency which Home Instead ignored. By the time I left the Home Instead office, they were mad at me if that makes any sense. If your family member needs a caregiver at home, please don't make the mistake I did and avoid this agency at all costs. The picture I attached in my review was taken from my Ring cameras of Home Instead's "caregiver" passed out beside my grandmother. My grandfather had to wake her up because she slept past the end of her shift. I fired Home Instead. Today I was contacted by a Vice President of Home Instead Senior Care who let me know that word got back to her about my post about the agency on Facebook. She then told me that Home Instead was giving me 48 hrs notice that they would not be providing home care for my grandmother anymore as if I didn't fire them yesterday...pride is something else. I don't know how Home Instead thought that I would continue pay them to send their "caregivers" to my grandparents house to sleep, snoop and lounge for a $120 per four hour block of "care". I do find it interesting this Vice President called me three hours after this post when she failed to follow up with me or respond to my email regarding the incident that happened last Thursday. If I didn't go down to Home Instead's office yesterday at 9am I doubt I would have ever heard from her. I let this Vice President know that I am actively reporting Home Instead Senior Care to the proper outlets. read more

Home Instead - This is the caregiver Home Instead sent you my grandparents home. - Home Health Care Near Me - Statesville, North Carolina

What a great walk for a great cause!! Helping the community am being apart of the homeinstead senior care team is a wonderful and awesome job!! We love our Seniors!! read more

Home Instead - Alzheimer's walk 2019! - Home Health Care Near Me - Statesville, North Carolina

Home Instead has been a Blessing to our family. We have seen such a turn around in Dad since his caregiver started coming. I feel like I have my dad again. read more