The declutter and organize package is a scam. There arent professionals working here. I'm a working…read moresingle mom, I paid a lot of money for this service. I got 3 cleaners with no declutter or organizing skills. They didn't know how to sort recycling, they dumped out my apple cider vinegar and threw out some containers I use. They didn't declutter, they stacked stuff in piles. The dishes were still greasy and cloudy. I would not ever recommend this service or this company to anyone I actually care about. I needed help and I got scammed. This is a stress no one needs. Find a better service.

tl;dr: Cleaners have no attention to detail, didn't actually organize anything, showed up late and…read moreleft early, then the owner got shady with me when I tried to get a refund for all the work they chose not to do. -- I hired this company for a four hour organizing package because I was overwhelmed to tears with the mess my house was in and realized I desperately needed some help with it. The three cleaners showed up an hour late and did a light cleaning. The girl working in the bathroom was okay, she actually took everything out and tidied it up. I pointed out that my kitchen cabinets were in disarray and that was one of the things I really wanted organized. When the cleaners were done I was shown the "work" they did, but everything in the kitchen looked the exact same; the tupperware I'd shoved into the top shelf didn't look like it had even been touched but the cleaner just waved at it and said "this was fine so I just left it." After I explicitly told them it was not fine and I wanted it organized... I had pre-paid for 4 hours but after about an 1.25 hours they told me they were done and just needed to mop. They didn't touch any of the bookshelves and beyond vacuuming and mopping the bedrooms I don't think anything in them was organized. The lead cleaner told me they'd let the owner know the job didn't take as long as expected, so I figured that meant they would refund me for the rest of the time. After the cleaners left, I was beyond disappointed. After paying all that money, my house was no more organized than it was before I came, and I could have done the amount of cleaning in under an hour that the three of them did in an hour and half. After two weeks I still hadn't gotten a refund, so I emailed the owner, who was very rude to me. She told me there was a 2 hour minimum charge, which is not mentioned anywhere on their website or in the policies I was given by them. I pointed that out, and that if there was a 2 hour minimum charge they should have stayed and cleaned for 2 hours. She then told me the cleaners had actually been there for 1.75 hours so she just "rounded up." Super shady. She also snarkily offered to send a team back to my place to clean for 15 minutes. The whole interaction with her was very unprofessional.

The owner doesn't give out proper quotes and doesn't explain the billing procedure, therefore the…read moreprices and hrs quoted will be different

We've been extremely happy with the House Whisperer cleaners. After having problems with two…read moreprevious companies they have been a treat with friendly staff and reliable work. We very much appreciate them!

I had guests coming to visit, so I inquired with Graces to do a deep cleaning of my house before…read moretheir arrival. I wanted to know what the service provided since the description on the website wasn't clear. I also only had a few dates I could get the cleaning done. I wanted to know if they had any openings that would work for me. I'd never used them before but the reviews were positive. After some messaging back and forth, I was sent an invoice, where I was requested to pay a deposit to save the day/time I was booking for. The invoice looked legit. As the cleaning appointment approached, I thought it odd that I hadn't gotten a reminder email for the cleaning. Most cleaning companies I've used do that. Then the day arrived for my cleaning. When I'd been messaging with the company initially, I'd been told I'd be texted when the cleaners were about to arrive. The time for them to arrive came and went. No text. After waiting thirty minutes, I called the company. The voicemail box was full. I then messaged them, asking when the cleaners would arrive. Silence. Once the cleaners were an hour late, I gave up on them and started cleaning myself. Given that I'm one person, and not a professional, it took me 9 or 10 hours to do what a team would have done in 3. (Time I'd earmarked for doing other things.) I have yet to receive a reply to the messages I sent when I was still waiting for the cleaners. I don't know if this was an accident, if something unexpected happened and the cleaners were unable to make it, or if I got scammed. I need to investigate getting my deposit back, but I fear it's lost. Ironically, I had asked during my initial inquiry how often appointments got cancelled, because I was booking it only a couple days before my visitors arrived. I wouldn't have had time to reschedule.

We hired Graces service to help with home cleaning and organizing. Then had to re-book the initial…read moreappt as my wife and I got sick. Hard to reach by phone, as I kept getting voicemail, but eventually Melissa called me back and we booked an alternate date and time. Really nervous as this was the first time we tried anything like this. The day of the appointment, they were a no -show. Left two messages, as I could only get voicemail. No response. Called a couple times afterwards just to see if something unavoidable had occurred, but no answer, still straight to voicemail. Really surprised that they wouldn't at least call and explain, as the person I talked with on the phone was very personable and seemed understanding.