Fredericksburg Visiting Angels has been great with assisting my uncle for the past 5 years. They…read moreare truly angels

Response to Chris D , Visiting Angels -…read more I am not sure what you are referring to an "investigation by social services" but that has nothing to do with my review of Visiting Angels . There were things that were stolen however due to fear of retaliation, my father did not speak up at the time which I had wished I had known earlier as I would have handled it myself. He was berated multiple times by Isis who is the caregiver that broke HIPAA violations. She at one point told my father she was going to purée my mother's food and feed her through a straw without a doctors order or common sense that could lead to aspiration. Not on my 20 plus years of being a social worker and dealing with clients with medical support needs have I ever known a medical professional to even order such a thing. I am well aware of the stress providers have endured during Covid 2020 as I am a social worker / case manager and did my job throughout Covid without breaking HIPAA and treating those with respect and dignity which is a basic human right. There is no excuse to break HIPAA due to Covid, period . Using Covid for your staffs poor judgment is a lame excuse and unacceptable. This caregiver Isis who took the video first, was NOT filming a " workout " snippet of herself and she scanned the room to show my mother . People were chiming in making comments etc. I do have the video still that I screen recorded if you need me to address the motive behind her video . Malice or no malice , she broke HIPAA. She should have been terminated however she was kept on as I know you all are having difficulties hiring and keeping good, educated, caring staff. Lastly , if your staff is working and providing direct supports to an individual on the clock , why on earth would they even be working out or making a LIVE Facebook video in a clients home? My mother is not ambulatory so tell me, what kind of exercising was this person doing with my mother ? Just a poor excuse. You are barking up the wrong tree with me as I know very well what HIPAA violations are and what caregivers should and should not be doing in someone's home. The population that you serve are mostly elderly individuals that are unfortunately at risk of exploitation anytime they allow a caregiver to enter their home. We have moved on from Visiting Angels and are very happy with our current provider but Chris, please don't give us lame excuses and use Covid to save face. I will always advocate for my parents and those that cannot advocate for themselves - thus the purpose of my response. People beware , Visiting Angels is not the way to go!

Great staff - they were wonderfull in helping me to recover from total hip replacement…read more Thanks, Lou Jones

I have never used any sort of PT, but after having neck pains recently and having those checked by…read morea doctor, he gave me a prescription for PT and I came here, due to its closeness. The folks that work here are very friendly and helpful and the place is nice and clean with what appears to be all the amenities needed to provide decent physical therapy. I'll definitely be back!

The company did not do a meet and greet before they sent someone to work with our elderly mother,…read morewe were told this information was private. When we called the business line the person did not announce their business and just said "hello" as if they were using the phone for personal and business reasons, then they hung up. I called back immediately and left a message announcing who I am and that I am a relative of one of their clients that would like a return call. They immediately called back and announced themselves as the business and began to tell me there was nothing, they could do to give information about the healthcare worker and that I should have asked for ID on day one. Later after our mother got sick, she requested that the healthcare worker wear a mask and gloves and the agency and healthcare worker told us that the client has to provide it and the worker said she did not have the money for these supplies. Our mother had been a home health care aide for 10 years and she thought these questions were normal, but with this company they continued to be abrasive in their customer relations and evasive about any questions they were asked. It is my opinion that they think customers do not have the ability to give a review on the internet of their company and they think they can get away with this kind of treatment. I am writing this review on behalf of the experience our family had with this company.

Home Healthcare should be provided with empathy, top notch personal care, and genuine love and care…read moreto all patients. Caring Hands Healthcare Solutions epitomizes exactly that. With such wonderful staff and caregivers, this home health agency prioritizes the exact needs of the patient. Every person needs to have the secure feeling that they can trust the caretakers to take good care of their family member's and with caring hands healthcare solutions, clients will have their peace of mind that they're loved ones are well taken care of. They have such a great group of people that run the business.

My old man was in a car accident and the doctor recommended Home & Heart. I knew the medical bills…read morewere adding up, and after speaking with them prior to receiving services we were only going to have a few days of service and then do it ourselves. They then informed me that we wouldn't even have a copayment & that everything was covered by our insurance. So we refinished the full amount of time our doctor recommended. MONTHS later I find out that we owe several hundred dollars. They even have it in their notes that I didn't want service until they told me that we didn't have to pay anything. And I clearly told the nurse this & the main office. Now, they are going back on their word and saying it's my insurance's fault. What makes matters worse is they didn't even call & tell me. I called when I called ALL the doctors we saw to make sure everything was handled. I even made them last since they told me we weren't paying anything out of pocket. I am quite disappointed and absolutely upset when they said that they will re-submit to insurance, but won't tell me what will happen if they don't pay the remaining balance. They lure you in, and then take what they can get from you. Very shady business dealings.