Worst bank branch customer service I have ever experienced. This branch has not opened the lobby…read moresince Covid and only opens one lane for drive thru. I was fourth in line and it took one hour to make a simple deposit. The customer in front of me also just made a deposit. The teller said there was only two people running the bank. The bank may be saving payroll but they will be losing customers. Hope it's worth it to them. I value my time too much to waste in a line at the bank.

Horrible, I mean HORRIBLE customer service. This bank won't even cash a check drawn on their own…read morebank over $1000.00. Cashiers rude. Sales/service Manager unprofessional, shoved check back at my husband, and was incredibly RUDE and very obnoxious. US Bank needs to train their employees better in Bowling Green,Mo.

Can't say enough about how great Jane is here! We were able to make an appointment with Jane to…read morehave some documents notarized and medallion guaranteed for my 80-year-old mom. Jane was on-time and ready when we arrived, and she was so helpful and patient with my mom. With so much in banking moving to online services, there's still nothing that beats having a local bank branch and this is a good one!

Loved it when it was actually Mercantile Bank. Since the merger with UCB, it's gone downhill…read morereally fast. Would no longer recommend.