AWFUL!!! If I could give this 0 stars I would. Because of this man, our whole house buying/selling…read moreexperience was awful!! NO response with phone calls, emails for weeks! We missed our closing by 14 days, as in 14 days late! This in effect ruined our rate lock for the house we were buying, and we almost lost that house! When he DID pick up the phone, he said "I need to call you back" CLICK!! Yes he hung up on my realtor several times. He's been called by another lender "a disgrace" to her profession. SAVE yourself and go with someone else, I'm not even sure how he's still in business. Very Very Incompetent! Both realtors have never worked with such an unprofessional lender.

If I could leave negative stars I would. Instead I intend on helping at least one future customer…read morefrom being ripped-off by ulysis mensah-bonsu. Owner and master con-artist. Yes, we are looking to complete regulatory complaints and litigate against grace mortgage for issuing certificates of pre-qualification that he could not honor. Failure to supply regulatory information and for damages related to these failures. Beware of lenders who are the ceo and plumber.

Don't waste your time. They will promise you one thing, and before the paperwork is finalized they…read morewill switch things up. They claim to support veterans but don't actually make the veterans programs available.

I have never in my entire life experienced worse customer service or lack of competence of mortgage…read moreservicing than Suntrust Mortgage. I have spent hours of my life trying to rectify a mistake they have made on my mortgage by estimating my taxes this year to be double what they were last year. This was a calculation they did and are now refusing to make the change until the city officially announces the tax rates, which means I have to pay almost double my mortgage until that happens. This is absolutely unacceptable. Any mortgage servicing agent should have looked at this and known right away it was a mistake. Not only are they not acknowledging their mistake, but they have been rude and completely unhelpful. If I were you and you are looking for a lender, I would absolutely not choose Suntrust.

Rayan Smith is a great loan officer. He kept me right on track. My loan was a commercial office…read morespace purchase and he kept me moving forward. In case a person needs some extra help above the normal lending procedure then this is the right place

Thank you Eric For the Great work and help To close My Two loan…read moreGreat lander company ,helpful, answer my questien any time and very professional