We did a major kitchen and master bath remodel about a year ago. Our experience was satisfactory so…read moreI stopped by to pick out a stone remnant for a counter in the laundry room. A salesman was not available so I talked to another individual. He took down all of the information and put my name on a remnant slab. I waited a week and no call. I stopped by again and the receptionist took down my name and said a salesman would get back with me. No call. I call again and get transferred to the salesman who says he never got either of the messages. He takes down my information and says he'll get me a quote and look at the slab because I'm not sure what I picked and I'm not choosy because this is for the laundry room. He also schedules me for July. A month goes by and I still have not received the quote and the schedule date is in about 2 weeks. I leave a message on his cell phone and finally get the quote for $1,000 for a small remnant slab installed in the laundry room. I call to discuss the quote and end up leaving another message. No call back. The receptionist calls to verify the appointment for template. I explain to her the situation and that I am not happy. She says "so do you want me to take you off of the schedule?" Hah! I wasted 2 months screwing around with Silver City. If this is how they treat a repeat customer, I fear for new customers. Maybe my job just wasn't big enough to get any attention.

Gary/Greg Bernsdal and Joe also came out once as Greg wasn't available. Joe used denatured alcohol…read moreon the piece of granite that was yellowed again by Greg's repair and the denatured alcohol revealed a scratched area on the black granite that Joe told us was probably due to the installers banging it against the truck hauling it into our house. I will attach a photo. I also attached a copy of our paid granite invoice to prove I'm not making this up! The female designer's name who came out to our house with your husband, Kelly(he didn't put our cabinets in as we hired someone else and your granite installers were very impressed on how perfectly level they were)was Deanna. She did a great job for us and was nice and always pleasant when we met and talked to her on the phone. Then we left her several messages and no one at Silver City picked up her messages to let us know she wasn't there any longer.