I had an excellent experience with getting garage door put in however when I needed someone to come…read moreout because I was having issues with it closing. Carl showed up 2 hours late and was completely rude, non professional and mad at the world. Not a good experience.

1st Garage Repair, 18-June-2025 & 2nd Garage Repair-Complaint, 25-June-2025…read more I have assembled over 20 of these garage doors during the late 70's and early 80's. I am a civilian construction contractor/civil engineer. I also served for 26 years as an Engineer in the Airforce and Navy and retired as a Navy SEABEE-"You think I built some stuff?" 1st Garage Repair Needed 18-June-2025 1. 16 foot Masonite core filled garage door needed to be lifted-1 man could not lift it. 2. Replace lifting cable. 3. Replace pully. 4. Replace pully clamp to cable. 5. Adjust lifting springs. 6. Test door. 1st Garage repair work not completed. 1. Adjusting lifting springs. 2. Re-Aligning door for non-working lock that worked previously before repair. Result of incomplete work. 1. Door could not be lifted without extreme strain-I am 70 years old. 2. Door slammed like a guillotine. 3. Gap on west side of door kept rail lock from locking-lifting door with come along creating unsquared door. 2nd Garage Repair- Complaint 25-June-2025 The same technician came out and was very adversarial and aggressive. Customer informed technician that the lifting springs tension did not match the original by 6 inches and that is lot of spring tension. He adjusted lifting springs by only 1 inch, resulting in increased tension on spring but still needed more to lift door without strain. Technician was extremely angry and aggressive. The customer then asked technician to repair west side lock. The Technician removed and replaced lock so door did lock but door was still unsquared and light could be seen under door. Because tension was not adjusted properly, door is still extremely heavy and drops like a guillotine. Technician started to become belligerent and increasingly aggressive and Customer told him "Its time for you to go." Had the supervisor and/or technician worked for me in the civilian world, they would have been fired. Had the supervisor and/or technician worked for me in the military environment, they would have both been written up and lost stripes.