Over the years, they did body work on 2 occasions for me. Both times, they did extraordinary work…read moreat the most reasonable price. And it was all done in a timely manner. I highly recommend them.

The finished job was completely unacceptable. The doors was scratched and dud fit. The windows did…read morenot stay up. He got the in May 23, 2025, I got it back on December 20 2023. It was a mess. The chrome was not aligned the bumper hanging off. Large glue globs in the seams. Big dents in every area they worked on. Scratches all over the body. I was promised a bluff out job the car was filthy. He refused to give ne a itemize receipt. No warranty and no walk around to see if I wad happy he dropped the car off at Mercedes Benz dealership. They called for nebto look at the car, they did not want to be geld responsible for the damages. I showed him the pics and he stop all communications. This us almost 2 years and he feel nothing is wrong.

Total scam - not run by trustworthy people. I was asked by State Farm to take my vehicle into a…read moreselect location for a quote. CARSTAR Center City was the nearest location, so I went with it. They then refused to send the quote into the insurance company until I promised to do the work through them instead of my repair shop of choice. I again asked that they send in the quote, they said they would, then later the State Farm agent told me they contacted the location and that the quote would not be sent in. I was lied to; this practice is just wrong, and CARSTAR wasted my time - all over a minor repair job. You've earned a 1 star review; I hope losing a customer was worth it.

I genuinely do not understand the rating this place has. A COMPLETE and TOTAL waste of my time. I…read morescheduled an appointment to get a quote on some body work I needed on my vehicle. I arrived early, apologized if I was inconvenient, but told them I would be happy to wait. They were very friendly and said they appreciated me being early. Everything went swimmingly until I told them the insurance company already wrote me a check. That is when everything changed. They wouldn't even give me quote or estimate. John, the estimator, actually said, "I am very busy." There was no need to ask for a manager, the manager was standing RIGHT best to us! Never said a word to me. Well, CarStar, so am I. Everyone is busy. That is life. Thank you for wasting my time. Was totally planning on getting a detail when the work was done, too! So, not only do you lose a $3k+ gross body job, and a $100 detail, but now you get one star, CarStar! Best of luck!

got referred buy a dubwerx so I assumed it would be a good shop. I contacted them and scheduled to…read moredrop the car off. There was a month wait at the time and I was told it would take 2 weeks maybe 3 if they had to argue with the insurance company. Insurance company sent someone out appraised it and cut a check the day it was dropped off. I actually never heard from the body shop again until 3 weeks later when I was told my car would be done tuesday, Wednesday at the latest in a voicemail. I called the next Monday to make sure it would be done. Again, I was told it would be done. that Wednesday I called and was told that it would be done Thursday and that the headlight was on back order and they just assumed it would be there. when I picked the car up, the fender was misaligned and they said it was a quick fix and remained it worse and the headlight is still broken. They took payment and told the insurance company (through email because they wouldn't answer the phone for multiple days) the car was fixed. Insurance closed the claim and wont reopen it. 2 months later and my car is in worse shape than when I took it in

I was recommended to Impact Auto Body by Steve Cobb of Cobb's Car Care Center and was not…read moredisappointed. The team at Impact Auto Body (Chris, Diane & Chrissy) was professional, personable, and informative. When I picked up my repaired vehicle, I knew that the job was done right and with OEM parts, not after-market parts. Thank you Impact Auto Body for your customer service and attention to detail.

A great small business find. Repaired my front fender -- paint had chipped and water was pooling…read morecausing more paint to separate. Car looked good as new when we picked it up. Not a cheap price tag, but very happy with the quality of the work. Highly recommend!

This is the kind of body shop I was looking for. No fancy office and no spotless work areas. The…read moreplace just looks like there is some serious work being done there. They gave me an estimate in about 15 minutes, scheduled me in 3 days later, and completed the work a day sooner than estimated. The repair was perfect, the car was clean, and the price was well below the two other estimates I got. I'll be sure not to lose their business card. Paul F.

No better paint and body shop in town: quoted while I waited, much less expensive than the dealer's…read morequote & got the job done when they said they would. Support your local small shop owner: these guys were great!

I had developed rust around one of my tire rims from a truck tire on the highway. It was becoming…read moreunsightly. I took it to two other places before I tried Luken. The first wouldn't touch it and said it would be rediculously expensive. The second said they could do it for about $ 1600.00. I then went to Luken's. Though he couldn't guarantee it, he was honest with me. He had repaired worse tire rims than mine was and it would most likely last at least two years which was about how much longer I wanted to keep my car. 8 months later, it still looks great. My bill was about 600 dollars. I was thrilled.

I was recommended this local business from the CarX on Winton Road. I needed to replace my car…read moremirror on the passenger's side and wanted to get it fixed as soon as possible. I called up Dan at Finneytown Collision and he recommended I stop by for him to give me a quote on replacing the mirror. The body shop is located in a convenient location near the corner of North Bend and Winton Rd. When I arrived, Dan was super friendly and informative. He gave me an estimate for replacing the mirror and the cost to paint it to match my car color if needed. The cost seemed fair, so I told him could go ahead and order the mirror. It only took 2 days for it to be replaced. My car was also in the shop at CarX for another repair and Dan went to the shop to install the mirror for me which was really nice! Highly recommend!

My daughter's car has been there since November She has…read morebeen without transportation With all the excuses they could have provided a rental So inconvenient

Great service. My car looks great. Can't wait to put it on the road. Will definitely do business…read moreagain.