My experiences with Cleveland Dental have been an absolute disaster involving questionable billing…read morepractices, unnecessary treatment recommendations, and some of the most unprofessional office behavior I have ever encountered. On my second visit there, I was overcharged by roughly $400 and only received reimbursement after a check randomly showed up in the mail nearly a year later. More recently, my wife went in for what should have been a routine cleaning after simply missing her 6-month appointment window. It had only been about a year since her last cleaning, and she has excellent oral hygiene. Instead of receiving a normal cleaning, a hygienist informed her she would need FOUR separate "quadrant" cleaning visits. This immediately raised concerns because there was absolutely no indication she had severe dental issues requiring that level of treatment. To make matters worse, multiple employees within the office openly contradicted each other when my wife questioned it. We were told by staff that one hygienist "doesn't clean like she should" while another is "super picky." Hearing employees openly criticize each other's standards does not inspire confidence whatsoever. My wife eventually went to one of the four appointments, which conveniently would no longer be fully covered by insurance because it exceeded standard cleaning limits for the year. After feeling uncomfortable with the situation, she sought a second opinion from another dentist and was told there was absolutely NO legitimate reason she should have been pushed into quadrant cleanings in the first place. Then came the billing chaos. She later received a $46 bill, called the office for clarification, and was told they would "resubmit it to insurance." After that, we heard nothing else. Fast forward to my recent cleaning appointment, where I was suddenly informed I owed over $200 on an "outstanding balance." No explanation was provided whatsoever when I asked what the charges were for. When I returned for fillings, I was sitting in an otherwise empty waiting room and overheard employees behind the desk discussing how "he'll have to pay it because he's getting services today." Whether they intended me to hear that or not, it was incredibly inappropriate and unprofessional. After my procedure, I again asked for an explanation of the charges. At that point, the insurance employee, Callie, approached with an openly rude and confrontational attitude from the start. Instead of professionally explaining the situation, she immediately became defensive and dismissive while I calmly attempted to explain the history behind the billing dispute. The moment I started speaking, she literally threw her hand in the air to cut me off, turned around, and walked away from me mid-conversation like a child having a tantrum. I then stated I would pay for TODAY'S services and they could bill the disputed amount separately. As she walked away, she turned back and yelled across the office, "I'VE SENT THE BILL FOUR TIMES!" Not only was that completely unprofessional behavior from someone working in billing and customer service, it also was not true. We never received four bills, and more importantly, those charges should never have existed in the first place considering the unnecessary treatment recommendations and contradictory information we were given from the beginning. Between the overcharging, questionable treatment plans, lack of transparency, internal staff contradictions, and unbelievably rude billing department behavior, I have completely lost trust in this office. There are too many good dental offices out there to deal with this kind of incompetence and disrespect. What makes this more disappointing is that I actually liked Dr. Cleveland and had no issue with his work. Unfortunately, the billing department and front office staff completely ruined the experience with poor communication, unprofessional behavior, and constant confusion.

My first appointment with this dentist was in September 2020, and I have returned ever since. I…read morehave a long drive from Kansas to get to this dental office. Because I am a missionary in Central America, my time in Kansas is always limited, but I still make the time to travel all the way to his clinic because they are simply that good. I probably pass a hundred other dental offices on the way, but when you find a dentist and a staff you trust this much, the extra miles are worth it. The quality of Dr. Cleveland's work is excellent, and he is truly a perfectionist. He is kind, gentle, patient, and has a great sense of humor. He explains everything in detail so you know exactly what he is going to do, how he is going to do it, and why. He also asks for your input and includes you in decisions about your dental care. You never feel like you are simply being ordered around or told what you have to do. He treats you with respect and makes you feel like you are part of the decision-making process. I especially have to say something about Mary, the hygienist who does my cleanings. She is absolutely wonderful! She tells jokes and stories the entire time, and somehow she makes an hour-long cleaning feel like you have only been sitting there for ten minutes. She is excellent at what she does, but she also has a special way of making the whole experience enjoyable. I actually look forward to seeing her. After nearly six years of coming here, I can say that I wouldn't drive this far and pass all those other dental offices if I didn't believe the care was worth it. They do wonderful work, they genuinely care about their patients, and they make going to the dentist a pleasant experience. I highly recommend them.

They are super clean , friendly and so very professional and nice. I been going to them for almost…read more20 years and never been disappointed.

I got great service. Quick appointment same day. Tooth extraction. Everyone there very professional…read moren pleasant environment. 5 Stars

I had an excruciating toothache and was sure I needed a root canal, extraction or at least a crown…read more I went in expecting a hefty bill, and would have been happy to pay it to relieve the pain. Dr Heath checked me out and determined I actually had a sinus infection and prescribed antibiotics. Two days later I was as good as new. I've heard horror stories about dentists looking to do as much work as possible to pad their bills. I'm so happy to have found a good one! I can't recommend this guy enough!

Smiles of Warrensburg is what it is called now. Denise Hamlin is my Dentist. In today's world, it…read moreis so hard to have trust. I can tell you they have earned mine. When you walk in the door Matt is so genuine when he greats you. Denise is comforting and transparent at the same time. When I started coming here I had to take my anxiety meds just to come. Now I don't. That treat you like they have known you forever. Denise has saved my teeth! That keeps me smiling. They get me right in! There is a reason I drive an hour to this Dentist family and when you find one you trust, you can sit in that chair with confidence and walk out with a smile. Maybe a bit sideways while numb but on the inside I'm smiling. They have no clue just how precious they are to me. Now, if they could corporate a family Dr. attached to their building ran the same way that I trust in the same way, THAT WOULD BE GOLDEN!!! This last visit i was supposed to come in for a cleaning but i had a tooth bothering me so bad I couldn't eat anything. They got me in right away. (One hour drive) they weren't upset about me having to cancel the cleaning that was actually supposed to be the next day, actually suggested it, and then she told me she would call me the next week on her lunch break or after her work day to see how my tooth was doing!!!! THIS is care, and going the extra mile because she cares. This made my heart smile. It isn't just the obvious things they excel at, it is the compassion that many Doctors today sadly are missing probably because of stress and chaos in the world. But I can see she hasn't lost the love for what she does. Remembers why she wanted to become a Dentist and must enjoy helping others. It shows in her leadership with her staff and her outpouring confidence in knowledge and caring touch with her patients. I am so blessed that my husband's friend suggested us to come here. ~forever grateful~ ~Lana Jones~

Dr. Hamlin and her staff are the absolute best!!!! I have never had a better dental service…read moreprovider. That I can no longer go to her makes me very sad because our company swapped insurance and so now I have to find a dentist in Network, I wish I could stay here because they are always on top of their game with providing care, extremely helpful and polite, caring and professional!!!!! TOP SHELF!!!!!

Dr. Hinton has always been very good at explaining what he is doing. Him and his staff are always…read morepleasant. He has done several procedures for me and my family. You can tell that he is actually concerned about his patients comfort. They also make sure I understand what out of pocket expense I may have. The girls that do my teeth cleaning are so much fun. I actually look forward to these visits! If you are in need of dental work, I highly recommend Dr. Hinton and his staff!

Nataliya was amazing and so was Dr. Joel, the best dentist and really takes care of you!read more

The worst when it comes to payments. They do not go off of what EOB says, they charge regular price…read moreeven though insurance stated that there is a certain agreed contract amount. The first dental office to cause such issues. Do not recommend this place. They rip you off!

I had emergency tooth pain. She came in on Sunday and extracted it and didn't charge me very much…read moremoney. Excellent Dennis very personable. I highly recommended.

We've been seeing Dr. Young for five or six years now & I have never been anything but pleased with…read morehim & the entire staff. The hygienists are friendly and gentle, the front office staff is good about working with you to schedule something last-minute or to sort out insurance billing, and Dr. Young is both an extremely knowledgeable practitioner & a just plain nice guy. No hesitation recommending him to children and adults.