I went out of my way (and away from my usual amazing salon) to support this new business... I even took a good luck card & gift.
My hair was then destroyed by, a very pleasant, but unqualified Junior who i found out had not even completed the 2 year minimum training to be a hairdresser... i believe he has since left.
He cut my hair 3 inches shorter on one side at the back & kept asking me to check his work as he was doing it, put a load of unsuitable greasy product in my hair (had to wash it as soon as i got home) & i had to ask him to stop when he burnt my scalp attempting a blow dry; if you can call holding the dryer in between his knees whilst rolling my hair over a brush by hand a blow dry... obviously hadnt been trained or skills tested.
I received a feedback request which i answered honestly, constructively & a lot better than i should have.
Instead of an apology or a refund I received a nasty personal message from the owner on Facebook... it then became apparent a little while later that the salon manager had started going round contacting people out of the blue in the town that i had known as a teenager 20 years back spreading malicious gossip & lies about me.
I sent a cease & desist defamation of character notice to the salon directors... she responded by calling the Police out to my correspondance address.
They apologised & confirmed i should go ahead with legal proceedings... i am also writing public reviews where possible to warn you all not to touch this amateur, overpriced salon who have no idea of customer service or how to run a business with a bargepole.
You've been warned! read more