I've passed by this shop so many times but never gave it a second glance. Finally I was visited by…read morenecessity; one of my shoes was starting to "talk" by coming apart. This made walking around Copenhagen very annoying! There were four groups of ladies looking at and trying on shoes so at first I was mainly staying out of their way and peering at the merchandise over their shoulders. It's a roomy store but I was feeling anxious. When I finally found a boot that I liked, the man behind the counter was happy to find my size. I tried it on, then hemmed and hawed a bit over how tight it was.. he offered to get me the next size up and that was unfortunately too large. He mentioned that this brand tended to run a little tight but the material would give a little. While I thought about it, he went to assist the other ladies and I didn't feel pressured to buy at all. He brought me another pair of boots to try but I finally decided to get the original pair that I picked out. When I got to the register I asked him to throw out my old shoes, but first he offered to repair them. That was very kind; although he realized how bad the damage was once I put them on the counter. He tossed them for me and even went outside to spray my new boots before I put them on, saying that it might be raining later that day and it would protect the material. Excellent service that I have not seen in many shoe stores anywhere, especially not Denmark.

If you live in the US don't order from here or you get crazy expensive customs duties they don't…read moretell you about upfront and then when you try and email them they never ever answer

Terrible customer service and deceptive practices--…read more I ordered a pair of shoes and paid a high shipping fee. About a week later, DHL contacted me saying I owed a large amount in import duties before they would deliver the package. When I reached out to the company, they basically said it wasn't their problem and pointed to their terms and conditions -- where, buried in fine print, they claim they're not responsible for such fees. Most reputable companies either include import duties in the price or clearly disclose them before checkout. Instead, this company hides that information deep in the fine print, knowing that most customers would think twice before buying if the true cost were clear upfront. It is incredibly misleading. Thankfully, my credit card company immediately recognized the issue and refunded me in full.

Walked in and overcome with glee to see all the beautiful and original shoes! So fun! We had the…read morebest time trying them on and left with shoes and some of the fabulous clothing they have. This store (and wonderfully warm staff) is a gem!

Saw a few of these shoes at another store and made our way over here. Wow! So many colors in a…read morenumber of styles using African wax fabrics. Evidently the shoes are all hand made and oh are they fab. All kinds of fabulous colors and patterns- yes, please. When we visited, credit card machine wasn't working, sadly, so bring cash! Lovely shop owners.

I have been a big fan of the brand for a long time and have visited this Archive store + purchased…read moreon several occasions. I also work with retail and Education with 15+ experience. My visit yesterday however was probably the worst client service given in my life - I can take that minimal service given since a few days before Christmas but the fact the store had two staff members of which one ignored my request of checking for a size, the second male staff talked very loudly with someone he knew in terms of going to interviews for other jobs and very clear his mind was not in the store. Anyway I asked to put two items on hold since I wanted to show my best friend the following morning - I was told it was only possible until end of day which I said was fine since I would arrive for the opening the following morning. When we arrived today at 11.01 the store was not opened and no staff in sight - we waited 15 minutes and then the staff arrived. I asked to try the pieces reserved; which she first couldnt find since he never took my name so she had to ring the guy putting them on hold and to find out he sold one of the pieces after I left. She had the weirdest reasoning for this and almost felt like this was a natural thing happening and that the dress I was planning to buy was no longer available. With this I also want to say we later visited the Acne Studio store in the city; and even if only one staff and several clients she gave excellent service and was super helpful to everyone in store.

If you're an Acne fan you've got to check out Acne Archive. It's the discount store with clothing…read moreand accessories from old collections, samples, etc. Unfortunately I haven't had any luck, but I have a few friends who swear if you come back regularly you're guaranteed to find a great deal. Fun fact: they get in new shipments every Wednesday so come then if you want to check out the newest arrivals.

Of all the moss copenhagen locations in the city, this is my favourite. A perfect place to get a…read morefew neutral, knitted basics that I think are basically lounge wear you can go out in public in. Their knitted skirts and dresses are flattering and comfortable. They don't have a lot of colour options, but at least you know the cream/grey/black options go with everything. The shop assistants are very sweet and helpful. If your size isn't available they always try to call the other shops and locate your size. On weekends they can get busy, but still not as crazy as the inner city one.