Great pharmacy and staff. Always communicative and friendly. Compounding is very reliable

It is extremely inappropriate for a pharmacy to charge my card and try to send Rx to me without talking to me first. they did this while I was out of town and unavailable to receive the meds that had to be packed with ice. also, they did not have the updated shipping address. when i returned and called to follow up the gal on the phone was rude to me and hung up without telling me the price. I will use a different pharmacy going forward. read more

I have been using this Pharmacy with the Old owners and now the New owners for over 25 years. They have always been courteous and professional and able to meet all my Compounding's needs. Most of the negative reviews on this site are very old and are not consistent with the new management and professional and personal care given by the staff If I ever have a question or problem about a prescription I never had a problem getting hold of the owner or knowledgeable supervisor read more

Best Pharmacy I have been a customer of this pharmacy for about 20 years. I have nothing but good reviews to say about their service and reliability. The owners and staff always go out of the way to help with refills, pre authorizations and trying to find those hard to fill prescriptions. Yes, they are VERY busy! Sometimes you may have to wait. It reflects the time they take to get everything right and to provide the best service possible. If you prefer the personal service of a small town pharmacist then Hopewell is the place. I travel 40 minutes past all the big box drug stores to be treated with professionalism and respect. Disregard those less than stellar reviews. They do not reflect the overall positive experience that you will receive from Hopewell and did I mention they also compound special Rx. They do it all! read more

Yesterday I took my kitten Gibbs to the neurologist in PA. They called in a script to a "compounding center" in Mt Laurel who called me today to say that I would receive the medicine on Friday. I asked if I could get it sooner since Gibbs had a seizure last night and again this morning. They said that the earliest I could get it was tomorrow if drove there to pick it up. I heard Hopewell Pharmacy was a Compounding Center, so I called the vet and asked to move the script locally. Hopewell told me the script would be ready tomorrow. I asked if I could get it sooner since I was concerned about seizures, and they put me on hold for a minute and said, "Yes, come now." I was prepared to pay more for the stellar service but when they rung it up, the cost came in at half of what the Mt. Laurel center had quoted. read more

Hopewell Pharmacy - Gibbs - Drugstores Near Me - Hopewell, New Jersey

I'm so grateful that Diane takes care of me at Hopewell Pharmacy. They've been doing my thyroid and progesterone compounded for years and her service is first class. I always ask for her. Nice having this old fashion service. read more

I have been going to this pharmacy for the past two years. The women who manage the calls are wonderful and helpful. Never had an issue with the compound they mail me other than this one time. I called to express to them the compound was not right nor what it has been in all the past times they have filled it. I was told they would discuss it with the pharmacist and get back to me. They called me back and said the pharmacist said it was fine? I asked to speak directly to the pharmacist and they put me on hold where I waited and waited until I was disconnected. After work that day I called the pharmacy back and let the call taker know what happened and how I felt and how unprofessional they were behaving. I have never complained about any of the scripts they have previously filled? Wouldn't I know if the compound is not right if I have been using it for years? The pharmacist cannot get on the phone and have a conversation with their customer? Even CVS and Rite Aid pharmacists speak with their customers. I was so infuriated in the way I was treated and completely disregarded. And I never received a call back from the pharmacist. I spoke to the doctor who initially recommended this pharmacy to me and he said he feels they have just gotten too big. Well be that as it may - I have found another compounding pharmacy. Hopewell Pharmacy you are not the only compounding pharmacy in NJ. After your treatment I will take my chances elsewhere. I am now giving HB Pharmacy in North Arlington a shot. So far just from the initial call they seem to be kind and considerate. Hope this helps anyone who is looking for a pharmacy to compound HRT and one who respects their customers. read more

First time here can't believe what a hot mess it is. I have been waiting for almost an hour, was told 10 min pick up. Customers after me had issues...will never come back! read more

These people are my family and I've never even met them in person! They have gone out of their way to accommodate my family's needs. Being a single parent with 2 children with special needs, life can be a bit taxing. I can honestly say they have made my life 5% more tolerable with their genuine concern to help... They are definitely on the affordable side of this crazy expensive world of compounding for the Autism community(gluten free, casein free, filler free supplements.) They get my prescriptions out to California quickly and safely. I can truly say Joanne and Jane have saved my life! Thank you Hopewell for your compassion and commitment to our sick children. read more

This was my first time using this pharmacy. They were wonderful! I was very anxious about getting my medication on time. They were very reassuring and had it ready the next day! I highly recommend! read more

My experience is similar to many others. They consistently have trouble filling prescriptions. Their employees are hostile. I love supporting local businesses, but it's tough to get behind an incompetent and irresponsible pharmacy who spends more time berating their customers than providing services. read more

Tried to support a local business, but unfortunately no one there wants to give you the time of day and they dropped my call and didn't bother to call me back. They compound the medicine how they want to and wont look to compound it using ingredient that are covered by your insurance and just tell you that "your insurance doesn't cover compounds". Every other time I've had it filled it was covered in full elsewhere, just not here. Never going here again. read more

I receive all my daughter's supplements from this pharmacy. Staff is always accomodating and my stuff is sent out via Fed Ex with tracking numbers. They always call me back if I call with a question and they don't have the answer immediately. Very happy with their compound prescriptions and service in general. read more

Hopewell Pharmacy - The Storefront - Drugstores Near Me - Hopewell, New Jersey

I hate having to give such a low review, but here's why I am. I use this pharmacy to compound a medication I need. They are normally very kind and accomodating as I travel frequently and have asked them to hurry many times. That being said, I also give them about five days' notice before I'm eligible for a refill so they can just have it compounded and ready to ship. I don't think they thought about it the same way I did because it always took at least a week to make and ship after the five days were up. That was frustrating because it cut it very close to my travel dates and made me very anxious. What put me over the edge though, was when I spoke to someone and she asked if I wanted to be on automatic refill to make this all easier. I said yes and the first fill was perfectly timed. I was optimistic that this was going to be so much easier than constantly having to call. Next month rolls around and the script was supposed to arrive around the 7th...I wait a week, nothing. Two weeks, nothing. So I call. This has severely impacted my medical therapy and the medication should not be stopped for weeks at a time. I reach someone and she was very cavalier saying she didn't know what happened and they would prepare it..it would probably take a week to make and ship. So that's 3 weeks without my medication. I called again today to see what progress had been made and the woman I spoke to was also flippant and said it would probably take all week to make and MIGHT go out Friday or Monday. There was no apology or explanation and definitely no implication that they would rush the med as they had not filled it three weeks prior when they should have. There's nothing I can do, but perhaps warn others to keep an eye on automatic refills so they catch it much sooner than I did. I have a feeling I will be going back to having to call them multiple times for refills. :( read more

Dealing with this pharmacy is absolutely atrocious! There was never an issue when Warren Co. Pharmacy in Washington was still open. Hopewell would ship my compound Rx to Warren Co. and it would be there within a few days of ordering. After Warren Co. closed, Hopewell said they would ship directly to my home. Well, this is the third month in a row that it has taken well over a week for my refill to arrive. All three times, I have run out of medication. When calling there to inquire on the hold up, the staff has been rude and exhibits a "they don't give a rat's @ss" attitude. Every time they say they are sorry. You can be sorry all you want, but that does not get me my medication on time. Thank goodness this was the last refill on this Rx. I will be having my Dr. send the renewal to Greyrock Pharmacy in Clinton and advising everyone I know to steer clear of Hopewell. read more

I had sent in an Rx to get a prescription compounded. My first time using not only this pharmacy but any compounding pharmacy. I spoke with a pharmacist last week re some questions I had on formulations, etc. when I called today, they could not locate the prescription. "Maybe it was on someone's station". "No pharmacist remembered speaking to me. Computers? Database? Then when I questioned what happened they hung up on me. I guess they have so much business they don't need to provide respectful customer service. Very sad. read more

I am not one to ever write reviews but I need to express my gratitude towards Randy from Hopewell Pharmacy for showing me that true customer service still does exist and going above and beyond for a customer is still something people do. Hopewell Pharmacy I am immensely thankful for the service that Randy provided me and my family today. We had an unfortunate situation with our delivery today that left me very emotional. In short, Fed-Ex left our package outside our door (as they always have done previously) and a neighbor caught someone lurking on our block. Once the Fed-Ex driver left the person made their way into our backyard and took our package. Inside the package we had medication for my son that we were relying on. After I heard about what occurred I called Hopewell and luckily got Randy on the line. I couldn't contain my emotions and he heard it all through the phone. I called Fed-Ex to file the complaint but as soon as I was hanging up Randy was on my other line calling to see how he can help make this unfortunate scenario better for us. In a matter of minutes (I don't know how) he was able to work a miracle and expedite shipping for us so we can expect our package (hopefully) tomorrow. Randy- I hope this review makes its way over to you. I work in healthcare and know first hand the importance of making an impact in other people's lives and you did exactly that for us today. THANK you a million times for understanding, having empathy and now making me a loyal customer. Hopewell you have a great employee in your hands! read more

I have found the staff to be most courteous and helpful. They have always answered the phone when I have called. I wish they were a little closer. read more

oh wow!! i love this drug store!!! not only is it a pharmacy and a compounding center, but it's also a time warp! you step in the door and you feel like you have gone back to the fifties. it truly has character and charm. how many quaint pharmacies have you been to? none? that's because you've never gone to the hopewell pharmacy. look, the staff is phenomenal! they are just such a staff! i love these guys. any time i am feeling like i am getting sick at all, i don't go to the doctor. i go to them! i tell them what's going down, and they give me their professional advice. there is one guy there who is all about the holistic remedies, and he told me one of the greatest sickbeaters i have ever heard, in my entire life. and i will tell you what he said. he was like, "any time you think you are getting sick, take vitamin c every other hour." i do this any time i am getting sick, and he is right. i either don't get sick at all, or i get a slight cold, but only for a short time. they have every burt's bees product ever made. they have an extensive natural herbs and remedies section, if that is your thing. they also have real drugs; ones you can make meth out of. they aren't completely crunchy. they give you options. and that is what life is all about, amiright? options. they also have a lot of old school candy that you think doesn't exist anymore. and if you are into flavored medicines, this is your spot! for kids, they have like 100 choices of different flavors, and they can even be combined (HOW FUN!). my cat is on medication, and i get it there, and they even have flavors for her! fish, chicken, turkey, beef, etc. yum! best pharmacy in all the land. read more

The people who work at this pharmacy are very rude and unprofessional. I had called them to inquire about whether they had received a fax from my doctor about my medication and the man who answered the phone consistently pretended not to hear me while repeating "this is not a hospital..." while some woman laughed loudly in the background. At first I thought there was some problem with the connection but it happened over and over again when I called back. So I'm quite certain they were playing a joke. What inappropriate behavior for a pharmacy when dealing with clients, many of whom may be unwell. Because this person who answered the phone kept playing this game over and over I was compelled to drive to another pharmacy in spite of my illness. Edit: When I complained about this experience to my friend she told me that she had her own very negative experience with this pharmacy when she inquired about a prescription that she needed and they rudely told her that they don't have it and did not offer any assistance with obtaining it. There was something extremely hostile about the receptionist's manner towards her that left my friend quite shaken. Highly not recommended. read more

I had an Rx sent here by my doctor that had to be specially made. Sort of weird experience, having a prescription made for me. They were easy to work with to get the Rx to them via email and then they shipped it to me. Got it within a few days, I also had the option to drive there to pick it up but I couldn't. Really nice employees. read more

Love the staff here, SOOOOO much better then the chain store option. They are super quick at resolving any insurance issues and very fast to let you know. read more

Hopewell pharmacy is my favorite! It has an old time pharmacy feel to it and a level of customer service that you don't typically find today. Whenever I walk in to the pharmacy I am immediately greeted by Bob (Bob is awesome) and he knows my name and what I have waiting and if my wife might have called in something that I didn't know about and so on. He is just really on the ball and very good at his job. Prices on supplements and such might be a little higher than what you would find in a big chain store but I don't mind paying them to help support a small local business. read more

Icky vibe. I don't know what else to say. The idea that there's something "quaint" about this place is a head-scratcher. Is it the "office-from-hell" phone that rings and rings and rings? Is it the owner/pharmacist who proclaims in a loud and cringingly-self-important voice that Don Imus's wife is the phone and "we need to rush his order"? Granted they have the advantage of being a compounding center, but I will drive to the Pennington Apathacary whenever I possibly can. read more

Terrible pharmacy!! I have been waiting THREE WEEKS for a delivery of a prescription that was called in by my doctor, only to find out today that it still has not been shipped out. I am without the hormones that I take daily and now have to go through the trouble of getting the prescriptions switched to another pharmacy and shipped...prolonging, yet again, receiving the meds I need (there are no compounding pharmacies around me). In addition, I called two days after my Rx was called in to make sure they received it and they had the form of dosage different from what the doctor called in ( I was standing next to him as he called it in)...a week later, after still not receiving the meds, I called again and they STILL had it wrong. Don't trust this place! If they are this irresponsible with getting the meds to you and getting things right, Lord knows what's in those pills they're making. read more

I have had a bad experience with this Pharmacy. Twice over the last month they have told me that my prescription would be ready on a specific day and time and it was not ready. I travel a fairly long distance to get there and it is a major inconvenience when this happens. Following the latest fiasco I transferred my prescription to a reliable and organized compounding pharmacy. read more

Nice folks, somewhat limited stock (except very heavy on vitamins and herbals, if you go for that). One constant irritation is they won't answer their phone. You have to go there to find out if they have something. read more

My experience with the compounding services they offer has been horrible. Customer service people are often rude, they have mixed my perscription wrong, or send the wrong amount and often get testy (especially l male who answers the phone) when you call to correct the problelm. They are very busy and act like they don't need the business. read more

I've had maybe two prescriptions filled there, and they were both filled promptly and correctly. Insurance process was painless.

I have been in this pharmacy a few times now, and unfortunately I am highly dissatisfied. I find the staff to be dismissive and irresponsible. When i went to use the pharmacy, the first time I informed them of a serious allergy my daughter had. Next time I came to use their services I was told they had no information for my daughter whatsoever. I was a little peeved but figured sometimes computer stuff happens. Gave all my daughters information again. Went today to pick up another prescription for my daughter. I get home and find they made the prescription with the dye she is allergic to. The allergen that i have told them numerous times about. When i called to complain there was no apology, no offer to refund the mistake, or fix the problem. The man actually had the gall to act like I was an annoyance, despite my attempts to remain corteous while at the same time conveying how serious the mistake was. I told him that their lack of attention to detail was extremely worrying. I was told that pharmacy policy is to only pay attention to medication interactions. BEWARE. Medications use all kinds of ingredients. For example the flu vaccine is incubated in eggs, a common allergen. It is a completely outdated and alarming practice and a bad accident just waiting to happen. They did not give me any list of ingredients. I am fortunate that my daughters allergen is easy to spot. I strongly suggest looking elsewhere for a pharmacy, even if it means having to drive further. I have had better service at a large chain pharmacy. Like the one i had to drive ten miles to tonight, since Hopewell Pharmacy cant be bothered. read more