We moved in a couple months ago, so take that into consideration. Nonetheless, we've had mostly positive experiences with Horizon, at least compared to other rental agencies we have signed with in the last few years. Our property manager was very patient with us as we tried to figure out our constantly changing move-in date. There's someone here almost everyday cleaning the shared spaces (front entrance, fitness center, laundry room). The power went out in our kitchen. They were able to send an engineer out in 15 mins. We had the exact same issue happen with another leasing company and it took them much longer to fix the issue. So far, so good! read more

I lived in a building owned and managed by Horizon Realty Group for two years and found the first year to be great! Loved the space and they respond quickly to service requests. However in the middle of the second lease they have decided to no longer cover a utility that states in the lease that it is covered. Both managers I talked to were disrespectful, unhelpful, and are frankly not honoring the signed lease. Do not lease with them! read more

Extremely unprofessional and unacceptable. I've been "living" (more accurately, enduring) Horizon for some time now, and the recurring theme seems to be that messages are simply ignored. Tenants are forced to call the office, only to be met with rude, dismissive, and wholly unprofessional behavior. The on-site manager made matters worse by consistently failing to address even basic issues. Policies and communication are completely inconsistent: one day tenants are told parking stalls are assigned, the next day we're told none are assigned. It's disorganized, sloppy, and frankly embarrassing. The only competent and respectful individuals are the maintenance staff, who somehow manage to remain professional despite constantly being undermined by an office team that couldn't care less. Meanwhile, the elevators seem to break on a schedule, washers and dryers are regularly out of service, and vehicles are broken into or stolen because the parking lot lighting is never fixed--basic safety for tenants is clearly not a priority. And then, unbelievably, Horizon asks for a Google review. The sheer audacity and lack of self-awareness is astounding. To request positive feedback while failing so completely at the fundamentals of property management shows either willful denial or outright incompetence. Calling the main office is no better--tenants are met with hostility, dismissiveness, and zero actual help. At this point, the only consistency is how little Horizon seems to care about its residents. No doubt this review will get the same generic, copy-and-paste canned "response" that appears on every other complaint--yet another display of how little effort is made to address real concerns. read more

Regarding 4242 N Sheridan Rd. My experience living at this property has been extremely frustrating, especially when it comes to safety and corporate responsiveness. My locked bicycle was stolen from the building's bike room. I reported it immediately to the on-site property manager, who was professional and tried to help. However, corporate never followed up -- despite multiple emails, voicemails, and direct requests for updates to their regional manager. Weeks later, I still haven't received any reply. This isn't an isolated problem. Other residents have had bikes stolen, locks broken, and packages go missing. There's been no visible security improvement or review of camera footage to address these incidents. In addition to safety concerns, there are ongoing building issues: * Elevators: Two of the three are often out of service. * Trash disposal: Service hallway bins were removed, leading to garbage being left in corridors, especially during elevator outages. The building currently has many vacant units, yet these problems remain unresolved. If you're considering living here, be aware that when major issues occur, you may not receive any help from corporate -- no matter how many times you reach out. read more

I live in one of the buildings in lakeview. Great service! I needed a shower head replaced and Ralph one of the maintenance guys fixed it within an hour of me placing the request. Super nice guy too! read more

Horizon Realty cannot be relied on to provide essential building services. There is no water in my building. There has not been all day. It is 87 degrees out. We were notified at 5am the morning before that water would be out. No other communications were issued either confirming that the water was shut off and maintenance was underway nor that water had been restored. I emailed repeatedly politely asking for an update. I did not receive a response. I called the office, and the woman that answered hung up on me. I have made complaints to 311. I cannot believe how consistently rude and unprofessional the staff is here around providing services essential to life. read more

Horizon and Sheridan Tower's staff really demonstrated kindness, efficiency, and reliability, even when it's out of their working hour on a holiday weekend. My mover cancelled on me 15 minutes into the appointment at 8am last Sunday and I was about to miss the move-out deadline. I went down to the doorman and he helped me call the property manager, who picked up immediately(note: it was Sunday 8am) was understanding of my situation and extended my move-out deadline. Then the doorman let me use the building's storage room for temporary storage. While there, the regional manager lady happened to pass by and stopped to ask if she could help, then connected me to a mover that was able to help me on the second day. And everything got sorted out. I can't imagine what would happen otherwise-- I'd have to pay a huge late move-out fee and also pay high price to find a last-minute mover on a weekend. The building management is great-- my maintenance requests always get solved within a day, the doormen are always helpful and nice, the property manager is very helpful, and the regional manager is also incredibly nice. They might have some areas they could improve on, but based on my experience, and compared to other landlords/ property management companies I worked with before they deserve 5/5. read more

[EDIT: Horizon's response is bull; they took an entire extra month of rent for us (outside of the move out fee) when we made it very clear to the PM when we were moving. THEY ARE MONEY GRUBBERS. DO NOT DEAL WITH THIS COMPANY AT ALL.] Negative 100 stars. Worst low-tier property management company ever. They do NOT care about tenants. Horizon is a ripoff and the entire company, including the property manager Michael Albany at "The District at Sheridan", took advantage of my senior mother who was an EXCELLENT tenant from them. DO NOT RENT FROM THESE SCAMMERS!!! They are crooks who rent out overpriced, shoebox apartments and when you try to leave (even after paying them quite a bit of money), they will still find a way to screw you over. DO NOT RENT FROM THEM. read more

If I could leave a zero star review, I would. Horizon Realty, unfortunately, owns many buildings in the city and I am here to advise ya all to stay away from any of them. I live at 5600 N Sheridan (The Bryn) and the issues range from no heat, massive water leaks, and rodents (I am on the 17th floor and my cat continues to bring them to me). Don't rent in any of the buildings that Horizon Realty owns / manages unless you want issues with no answers. read more

Horizon Realty Group - The Bryn 5600 N Sheridan #HorizonRealty - Property Management Near Me - Chicago, Illinois

Negative 5 stars. Useless management. Everyone at this company is absolutely unhelpful. Half the time the office is empty during office hours. I had a non-working oven for a year that was older than my grandmother. After a year they replaced it with a 18th century oven. I feel as though they intentionally mistreat residents. If it were up to me everyone would be fired and replaced with a single answering machine, because with the proper privileges I could get so much further than any devil at this company ever could. They cant even tell me when the construction will complete. The construction that has been going on every weekday from 8:00 am to 4:00 pm with power tools that reverberate through the entire building. read more

Ummmm.... are you kidding me ?! We are in the middle of a coronavirus pandemic . Basically no one has a job right now . All mortgages have been frozen yet these buildings still expect their rent while we are all quarantined . This is a joke , lol they want a notarized signature? Hahahaha from who girl were all stuck inside . The regional manager wanted to "talk" about it , rolling my eyes . Then placed the responsibility on the staff at our building who really are embarrassed themselves to have to do that . This company suckssss! This is how they do ya in a pandemic , remember that . Hugs and kisses I really dont want to give a rating . But they wont let me submit without doing it . Sorry another 1 for the company , Building staff gets a 5 . read more

Horizon Realty Group - Property Management Near Me - Chicago, Illinois

Apartment 6401 N Sheridan Road. Lack of communication, slow sense of urgency, misleading advertising, below is a list of things my partner and I have noticed when we moved in. This will also be added to other sites as well. - [ ] Evident that the apartment was not sanitized , the front door and base boards are stained - [ ] Build up of paint around outlet frames and in corners of the unit, the bathroom shows an excessive amount of paint buildup - [ ] The cabinet in the bathroom has a broken shelf inside the medicine cabinet - [ ] The sink hot/cold switch has a missing seal - [ ] The bathroom ceiling/tile on the floor has not been maintained - [ ] The ceiling of the entire unit shows an excessive amount of cracks that resembles water damage - [ ] The freezer door is stained - [ ] Plumbing issues in the bathroom toilet sometimes flush, shower head needs to be mounted back in the wall. - [ ] No stopper for bathroom sink - [ ] Non stop leaking water running - [ ] Roaches in the apartment read more

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I recently relocated to Chicago and knew nothing about the city prior to coming here. I was having an extremely difficult time with my apartment search until I was connected with Horizon. Betsey Norris and I communicated back and forth for months and she was nothing short of a blessing. Her communication, effort, and willingness to go the extra mile was life changing and the entire process would have been 10 times more difficult without her. I moved into my building without ever seeing it in person and I couldn't have been luckier. The door and maintenance men are incredible, and they swiftly made me feel as if I was at home. I'm extremely grateful for how my experience has been so far and I look forward to many more years in my new home. read more

AVOID AT ALL COSTS. Currently living at "The District" at 5536 N Sheridan. In less than 2 years, 3 incompetent office managers have come and gone. We are now on No. 4 and still no improvement. Residents are fleeing the building like rats from a ship. Don't be be fooled by the lobby and nice-ish exterior. During our time here, we have had ongoing issues that have never been properly fixed (Horizon likes to try and paper over obvious cracks in this building). Paper thin walls so you can hear EVERYTHING your neighbors do, we had no cold water in our unit all summer, and totally insufficient HEAT in the winter! We notified management on multiple occasions about the lack of heat in our unit, which was 60 degrees over Christmas and into January -- well below the 68 degrees required by law in Chicago! After multiple in and outs of our unit during a pandemic (my wife is immunocompromised), they finally discovered that a valve had been improperly installed (so it had been providing insufficient heat for the entire time we lived here!). We did not receive any discounted rent for the time we were living with massively insufficient heat, barely an apology. Just an "I understand" from office manager No. 4. If you want to live comfortably in your $1600+/month 1 Bedroom and want a management company that is attentive to your needs, take my advice and do NOT live here. You will regret it. read more

11/6 UPDATE: you're probably thinking "Gabe! You've moved out into a new place. Surely you cannot have more problems with Horizon to share." Think again! It's like a bad movie that keeps releasing sequels. My mom had cancer and I was in Michigan helping my dad take care of her. I was gone for the entire month of September. The building staff at the Uptown Regency KNEW THIS. I had a $200 customized Google Home (sent from my employer) being shipped in early September. It was delayed and would arrive after I had already moved. They knew that I was moving into my new place RIGHT UP THE ROAD. They knew I would be back to get the package. I even had UPS put on their shipping label "will pick up when I come back from Michigan." The doorman signed for the package. I have proof the package was delivered from UPS. I come to get the package at the end of the month AND THE PACKAGE IS MISSING. No one knows anything about it. I email the property manager, says she has no idea and "[guesses] it was sent back since you no longer live here." In short, the package is gone. UPS can't find it, and Horizon has no comment or anything on what happened to it. No paper record from the package room or anything. My employer has no more Google Homes, so I guess I just don't get my employer bonus this year. I have never, in my life, been so mistreated by a company. This is all retribution because of the frozen pipe incident. They could have done me the favor, while I was taking care of my dying mother, to hold onto the package for a freaking month. But no! They couldn't even manage that. I would file a police report because my guess is the package was stolen, but I don't rust Horizon to be honest enough to cooperate with a police investigation. *********************************************************** 8/8 UPDATE: I am FINALLY moving out of the Uptown Regency and away from this fraudulent and toxic realty company. All these months later, and my personal property was never replaced or repaired. I was never offered a rent credit. The building staff continued to treat me like garbage since I put my Yelp review up. My mom still has cancer and I have been in Michigan for weeks now, but I never received a personal apology on the phone from anyone in the corporate office. (As a reminder, I was threatened, intimidated, and called a liar). All because a maintenance man who barely speaks English and his boss (the building manager) told a lie about a window being left open. Never did figure out why I was targeted. I had bible study in the common area -- could be because of my religion. Could also be because of my sexual orientati Also, I finally realized why they were creating their own FAKE REVIEWS: there's a Yelp feature section at the bottom of their corporate website that only features 4 and 5 star reviews to make it seem they are a legit and moral company. WHAT A JOKE!!! read more

They do not answer phone calls, or voice mails. Jeff M. is replying to all of these reviews and leaving a phone number. Nobody will answer that phone either, and they will never return your call, no matter how many voice mails you leave. And trust me, you will have a lot of problems :) read more

Awful experience. Currently live at the Covington. Tried raising my rent by $150 after 10 months of broken down elevators, constant smell of pee in the elevator, chipped paint, broken washers/dryers. The rent increase is almost 10%. When I tried calling to ask about negotiating the price as I have always made my rent payments on time and have been a good tenant, the woman working at the office immediately interrupted me and told me that was the market rate. She stated "we've raised rent at all 180 properties and the new rate is reflective of prices in the area." Again when I asked if they had made improvements to the building to justify new rates, she cut me off and said they have (she couldn't tell me what they were). She then placed me on hold and now won't answer my calls. Horizon also sent out communication regarding the Bring Chicago Home measure and encouraged tenants to vote no on it as it would "increase prices for everyone." Interestingly, despite the bill not being passed, rent has still skyrocketed with Horizon. Prospective tenants- I urge you to TRUST the reviews. I didn't at first. I just tried to convince myself I hadn't made a mistake signing a lease here. Now I've learned the very hard way. I'll take the advice of the lady working for Horizon to "move out if I'm unhappy." Hopefully you heed her advice too and never make the mistake of moving to any one of their properties in the first place. read more

This place is completely unbelievable. When I first moved in I had a great property manager who made sure everything was taken care of and quickly. About October or November the property manager left and we have a new one. Horrible!!! First our mailboxes were broken in to and mail was stolen from many residents. Packages were torn open and contents completely stolen. My mail and packages are still being stolen since January. I reached out to the manager to report this, called her 3 times and left messages, emailed and everything. I did not get a call back at all. She emailed me saying she called me back and left a voicemail- a lie. She then emailed and said she'll have the cameras checked to put a stop to this. It is now TWO months later and i have no update about my mail being stolen though I've reached out to her NUMEROUS times of which I've been ignored. And to make matters worse about 2 weeks ago roaches have appeared in my unit and in the halls. I reach out to her, she sends the maintenance man who she claims didn't see anything and that's it. I requested that an exterminator be sent and she keeps saying she sent the maintenance man and to let her know if i see them still. I told her that i am Still seeing roaches. Mind you I've left my apartment for those two weeks because i can't deal with roaches. But i come back every other day so that my boyfriend can spray my apartment down because they won't do anything for real. But! When I go back to the apartment for a Max of 10 min, i see roaches still!!! I let her know they are still there and then there we go again...crickets. I emailed her once and she asks "who is this". Wtf...are you serious?! We've been emailing back and forth, my info is on file and i BEEN told you who i was. Completely mind blowing. I highly DO NOT recommend. Avoid them at all costs. read more

I just signed another lease at this property. Living here so far for 2 years been pretty good experience. Felicia who is managing a Buena Terrace is really helpful. She has her office in the building so that is a good plus. Alex from main office doing a great job solving problems really fast. All of my needs been satisfied so far. Good place and perfect neighborhood! read more

I live at Sheridan Tower. This building is not LUXURY but LOW CLASS! Looks are deceiving and are just cosmetic. The Property Manager Kristina Nikiel is unprofessional unethical and participate in Black Listing tennants. Which violates privacy laws! This manager perpetuate racial tension by the why she speaks and treat people of colour. And insist on being defiant! The doormen often harass tenants and or their guests and are aggressive at times. Sheridan Tower has been infested with bed bugs and roaches for years! This building has plumbing problems. Windows are not sealed allowing cold air to enter during winter mornings. During summer months. The Air Conditioner is old and does not have the correct BTUs and takes a while to cool down the apartment and result in high electric bills. The apartments are not sound proofed and the building is located on a busy intersection off of Lake Shore Drive. Loud traffic noise can be heard 24 hours a day. The elevators are extremely slow and often has problems. This is a dog friendly building. There are only 2 elevators that tenents have to share with dogs. Many are visious and will growl and lunge at you. Dog muzzles are not required. There is a Dog Walk adjacent to the sundeck and dining area and living room that often reeks of the stench of dog urine..etc. So bad the city has been informed for possible health problems. There are often wild parties on the sundeck. Where drinking and the smell of crack cocaine can be smelled in the ajacent living room. This is a gay community. I had a buddy over who was kissed and gropped uninvitedly! And left very upset. My friends will not visit me and I'm embarrassed to invite anyone. Let alone say I live at Sheridan Tower! read more

NEVER move into a Horizon Realty Group related property. Tenants and I have been without hot water for over a month, despite our pleas for hot water. I was also without heat during January for over 4 days. When I've called HRG, I've straight up been hung up on, asking when we will get hot water. At times, the water was so cold, tenants and I could not wash our dishes. DO NOT RECOMMEND. They violate IL municipal codes. EDIT: in response to HRG response: The issue is not being taken seriously enough if HRG hasn't fixed it's water issue in what is now 5 weeks. I have contacted HRG and despite speaking calmly in voicing my concerns, HRG legitimately hung up on me mid sentence. The customer service lady at HRG stated "I'm just the middle man" and hung up. I am currently in communication with another HRG member (the third one so far) in hopes to receive remedy. read more

Just received a survey on how my move in experience was, I never moved in. Marisa Velez was supposed to get back to me with a move in date and it never happened. I called several times to find out the status of my application and she said she'll get to it next; or at the end of the day; there's 5 other people again in front of me (that was the last day I chose to call and find out and trust her to do her job). But each time I had to follow up. 7/31, Come to find out, she no longer is with the company I was trying to move in ASAP from my 7/21 application submission, now I had to get a hotel and u haul for extended days when I could've been moved in. Disgusted with this company, the person who showed me the property at The District was nice and professional. The management oversight? More than disappointing, no accountability, and no care for their customer. read more

A zero star rating would be more appropriate. Not only the worst unit experience but terrible management as well. I was a resident at Oakdale Terrace and I cannot stress enough DO NOT RENT HERE. 12 MONTHS OF COCKROACHES: Over the entirety of my lease I had cockroach activity within my unit. Come to find out, the entire building has been infested for years and the problem only got worse throughout my lease. Despite the WEEKLY treatments, the bugs persisted and they are still continuing to treat the problem... Do not believe them when they say the problem is being solved... it is not. PAPER THIN WALLS, FLOORS, AND CEILINGS: Currently management is renovating the finishes of the building, but do not be fooled by the cheap "upgrades", the existing building was built poorly and you can hear though ever wall, ceiling and floor. Expect to be woken up by your upstairs neighbor and nothing can be done about it. The building also permits dogs with no weight limit so you will hear it all. MANAGEMENT TURNOVER: During my twelve month lease, we had 3 different property managers who all left unannounced from the position. If that doesn't tell you about the Horizon Management, I don't know what will. COMPENSATION & MANAGEMENT: After continuing to express my complete dissatisfaction with the unlivable conditions, management attempted to relocate me to another building, but forcing me to sign a NEW lease and increase my monthly rent by $400. STOLEN PROPERTY UPON MOVE OUT: After gradually moving out a month early (forced to pay the entirety of my lease despite the living conditions), I gradually moved out my belongings was planning to gradually move out my belongings. During my last leasing month (*while still paying rent on the unit*), upon retuning I discovered that my belongings were placed into trash bags, furniture was stolen, and items were taken from my unit. When addressing this to management, they stated that nothing could be done without proof and security footage did not cover the area. The experiences that I've had with this company and building location are beyond belief and absurdly. unacceptable. Save your money and mental sanity by NEVER renting from Horizon Realty. read more

Worst management company! They never answer calls, the same goes for email messages, they only send automatic mailings. They don't want to solve the problems of the residents. The housing stock is in poor condition, the walls are very thin, and are blown by the wind. When it rains heavily, the walls near the window frames swell and water remains on the window sills. The heating is not turned on, the problem is not solved. Solutions to problems are also not provided in the app. Look for normal housing for that kind of money! read more

Absolute scam artists! I sent a check on April 21st - to pay my rent on May 1st... They cashed my check on May 5th, 2023 - assessed a late fee... then I get an email today (May 8th) stating that my rent was never paid! On RentCafe.com - my account states that I owe over 1400 dollars. The same thing happened last month... I am speechless. I don't know what to do... My account is set up for automatic payment - they have a debit card and my bank account # - they refuse to take the money out electronically.... thus the reason I sent the check... read more

Back in January 2009, I looked at a model apartment in Horizon's Oakdale Terrace building. I knew it was a 4-plus-1, a Chicago building type ubiquitous with cheap rents and even cheaper building materials. These were supposed to be buildings built to earn the developer supplement income against property taxes while waiting to build a highrise. Well almost all of these buildings survive, and almost all are eyesores on the outside in various states of decay and neglect. A few have been rehabbed and aren't as bad as you'd think--thank G-d for Home Depot. Oakdale Terrace is kept up, but it's a no-frills kind of building. The model I saw wasn't too bad, though the paltry one window with a rear view wasn't appealing. Fast forward to the end of July 2009, and I read the newspaper stories like everyone else did. Feckless. Unreasonable. Egregious. Callous. Those are my kind words. You can read the stories elsewhere; suffice it to say that I will never do business with this company. read more

My boyfriend and I moved to The Covington Chicago May 2018. On our move in day, we got to the apartment and nothing had been cleaned. There was gum on our hard wood floors, oil residue in the kitchen, our walls weren't repainted and the bathroom wasn't clean or re-caulk. Since then, we've had horrible experience with management. Since May, there is a new property manager who supposedly working on the 1800 working orders that never got completed. We have submitted multiple working orders and nothing has been completed. Our winter insulation hasn't been done and we had to go buy ourselves a space heater because it's so cold in our apartment. The apartment itself is very nice and spacious but the building only cares if you have lived here for years. Unless you plan on staying here for years, I would not consider living here. It is not worth the money you spend and maintenance can't come and fix any of your working orders. read more

This agency continually makes changes that are extremely inconvenient for the residents.

Absolute worst management company I've ever seen witnessed them completely disrespect my partner. call him aggressive when he was very calm and just asking for assistanc. the employees are rude and disrespectful I witnessed my partner be hung up in twice, and when I called 5 times no one would answer the phone. we went into the office and they told us no one is going to help you. She used those exact words! she rolled her eyes made condescending remarks towards him and his knowledge of property management and even said "if you don't like how we operate maybe you should live in our units." I wish I could give this place negative stars! read more

Bad company. They dont care about people. This company is a money sucker! Bad management, bad customer service. Manager is very rude, does not help solving your problem but is very quick at charging your money. read more

UPDATE: Received a response (see below), but no acknowledgement of my situation, having to let my current landlord know 60 DAYS before the end of my lease. I think it's still a no from me. I was very much interested in renting an apartment with Horizon Realty. That was, until I spoke via e-mail with one of their leasing agents. I sent an e-mail through their website indicating interest. I almost immediately received an e-mail back, which seemed friendly, indicating that they were happy to show two properties that upcoming weekend, and asked for my move date and budget range. At that point, I indicated that my move date was in the very near future and what my price range was. Then the e-mail turned very cold and dismissive. I was told to contact them again in FIVE WEEKS and they would be happy to show the properties. The only problem is that I have to alert my current property management 60 days before my lease ends if I'm going to stay or go. That would put it at the end of February. Last I checked, the second week in March was PAST the end of February, which would make it too late. I emailed back indicating my situation and - no surprise - I didn't get a response. If this is the way that a prospective tenant is treated, I can only imagine how actual tenants are treated. As such, I think I will be looking elsewhere. read more

I rented a unit from Horizon for 8 years and they have been one of the best property managers I have used in Chicago. They host events for their residents and put effort into maintaining a relationship with the community. Every interaction I have had, from management to maintenance, has been pleasant and helpful. read more

If there was a rating lower than zero i'd give it. I am extremely unhappy here and i feel stuck. I was given no warning or heads up that rent was going to go up by almost 500, and then i found out a few days before I had to renew my lease. The property manager is the most... I have no words for her. She has not only lied and screwed me over MULTIPLE times, she doesn't give a damn. Everytime i need something done, i font go through her because i know it will NOT get done. I call the head office to complain and they know exactly who i'm talking about when i complain and yet they do nothing about it. The maintenance staff have no respect for other people's spaces either, they come into a clean apartment and leave it a horrible mess and i've complained before but as usual nothing gets done. I cant wait to be out of here, i hate it here. Do not live in Horizon Realty Property. read more

Management was rude and extremely unhelpful for the entire year I lived there.

*ZERO STARS* If you're considering renting from Horizon Realty Group, be warned that they force tenants to use a third​ party rent-collecting company​​ called Rent Café. Warning: Rent Cafe is garbage. They will withdraw incorrect funds from your checking account (double the amount originally submitted) and then deny the error because their "system does not show evidence of a glitch." Worse yet, they will make you wait 10 days for reimbursement​ AND charge you a fee to cut a reimbursement check, despite the very clear fact that this was a glitch on their end. Oh and you will be put in communication with a junior accountant that simply copy-pastes irrelevant legalese in an email chain, all while claiming the Director Of Operations is (apparently constantly) on conference calls. Meanwhile, Horizon could not care less about the burden Rent Cafe has caused your life and bank account. A woman named Marigold in the accounting office​ literally​ said the words: "That is not on me." I typically don't put companies on blast very often, but these guys are all just awful. Do yourself a favor and rent elsewhere! read more

Worst tenant experience of my life. Do not rent through Horizon if you have other options available to you. I cannot emphasize this enough. When we moved in our apartment had not been cleaned (you'll see a lot of other reviews that say the same thing). It took much pleading and negotiating with our property manager to secure a professional cleaning service....which never ended up happening, due to his negligence. I faced a wrongful potential removal from our apartment, and property management has not been understanding in the least. They tried to intimidate me into moving, even though I had the right to remain in my apartment. I repeat: property management is greedy, irresponsible, and does not care about tenants. Do NOT rent here if you can help it. read more

DO NOT LIVE HERE if you can avoid it. Not worth the rent and the hassle. My boyfriend and I were essentially kicked out of the Oakdale Terrace property. We are good, quiet tenants who never missed a rent payment and the only reason we were not given the option to renew is because I complained that our unit was 80 degrees every single day and it was practically unlivable. The PM at the time, Ed, laughed at me when I told him we were being overheated and he told me to be thankful we weren't too cold. In a review sent to me by Horizon I laid out my issue with the heat and with Ed. Ed later called me, not to apologize for his actions of being rude to me, but to tell me again to open a window and we'll be fine (except our windows were in a tunnel thus had zero air flow or breeze to help with the heat). We had to run our window units the entire year of living in our apartment. When we were told they wouldn't be resigning with us, we asked why and they said it was maybe because the owners needed the unit but they wouldn't let us move into another unit in the building making it very clear they were kicking us out over my complaint and conversation with Ed. Overall, we had bugs, it was 80 degrees on average (I specifically bought a thermometer to track the temperature as proof), the dishwasher didn't clean the dishes (they did nothing to fix it), a package of mine went missing from the lobby, and they are so inflexible with move in and move out times. Living in the Oakdale Terrace was one of my worst apartment experiences in Chicago. Only positive thing I have to say is our PM when we moved in, Logan, was great. She is helpful and kind. Ed no longer works there and I wish it had happened sooner! He was trash. read more

Kristina Nikiel is a great representative for both the building and Horizon as a whole. Kind but definitely down to business; Kristina gets things done. Gym facilities, some common space, and in-unit washer/dryers (+ dishwasher, of course) for pretty fair rent prices. Easily upgradable internet, no modems needed, and all utilities (save electricity) included in the rent. I recommend 5536 N Sheridan, aka The District @ Sheridan, especially due to the fantastic management from Kristina Nikiel and great resourcefulness of Angel who handles general building maintenance. read more

I feel completely scammed by Horizon. I have always been in compliance with rental insurance requirements. They partnered with a rental insurance company (Foxen), and automatically signed up tenants if they did not "opt out". I missed the email. So even though I have insurance, they signed me up for a second policy with a company that I did not want. When I ask for the charge to be removed, I am sent back and forth between companies. I do not understand why I am being billed for a service I did not use (I already have insurance and always have) and I was automatically signed up for. I've accepted that the building is managed poorly (doors have been repeatedly broken and don't close/lock so anyone can come in, there's a new building manager every 9 months or so, etc.) But if a company is ok scamming people in this way and offering excuses, where does it stop? They've held marketing events in our lobby for a cleaning company and Xfinity and I wouldn't be surprised if they automatically signed tenants up for that too. Today I got a message saying I need to update the required rent auto-payment system so it includes other payments. I guess in the future it will be easier to bill tenants for services they don't want. I can't wait to move out. read more

I applied for an apartment in that place. There are 2 different fees you need to pay to be able to apply, $50 non-refundable application fee and $300 refundable processing fee. Before i make the payment, I called one of the managers ( Kristian) and asked if the 300 money will be refunded if I did not get approved or If I change my mind she said: " Oh, of course, you will"! I decided not to go with the apartment and not to sign the contract because it was too expensive for me with all the hidden charges that they will tell you after!!! I emailed them and asked if I could get a refund? They said NO!!! I tried to contact the property manager and talk to her, she did not even listen to me to explain the situation. She said that $300 was the communication fee! Lol, Are you serious? Communication fee? Are you charging me for your daily job procedures? She then hangs up on me!!! she is the property manager and acting this unprofessional?! These people are taking advantage of people especially now when they know people are not able to go and see the units in person because of the pandemic. Never trust this company and never pay that processing/ documentation/ communication fee ( made up fee to screw people up) before signing the! read more