They were so nice to my dad. They treated the whole family with respect. They gave us a great…read moredinner and family time with other families after he passed. The after support was awesome.

My friend recently received care from VITAS. During the first 5 days of the service, which was…read moresupposed to have been 24-hour/5 care, the evening shift nurse did not show up twice (twice out of the 5 days!), and VITAS did not send a replacement nurse. I was there when a day shift nurse came into the kitchen and asked my friend (wife of the patient) for a bottle of water and ice. That was so unprofessional. I don't think the caregivers are supposed to ask for food or drink from the patient's family. The rest of the time, VITAS sent MA (Medical assistants) or technicians who were not authorized to give meds to the patient. My friend said one of them just sat in the room next to her husband (the patient), and watched movies on her cell phone. My friend had to give all the meds to her husband because the MA could not. On what turned out to be his last day, he was experiencing unbearable pain, and since the MA did not know what to do, my friend had to call and keep calling the nurse manager to see how much morphine she was supposed to give to her husband. Hospice exists to alleviate pain (thus to help promote quality of life), and yet, what my friend experienced in the last 12 hours of his life was horrible pain and his family, much anxiety, frustration, and anger. My friend later said, "I don't know why we even had that hospice care." VITAS is poorly organized, managed and run Hospice Care. Do not use them!

From the first moment our mom was sent there, from the hospital, they were attentive and helpful…read more I have had many friends say how good they are, but had never experienced for myself. i recommend this place to anyone in need of care for their loved one. They are so good my mom wants to stay and they are doing everything they can to help us through the mountain of paperwork. You will appreciate how well they care for your loved one.

Legends is under new management and is looking better. I love to come visit my nana and watch the…read moregold fish. Everyone is great there. Come on out and visit soon.

It is so sad to see the disappointing remarks. My mom was able to live out her last few days on…read moreearth there. It was lovely, the staff was sweet, attentive and the volunteers that came, were amazing. They played music, someone came to massage her, the clergy came multiple times a day. We were able to spend the night and be with her until she took her last breath. I only wish my mom could have enjoyed something like this in the nursing home. I thank God for Methodist in Richardson for expediting my mom to this facility. It wasn't easy but they did it in less than 24 hours. We are forever grateful.

Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

VNA cared for my grandmother and the entire team was so wonderful and loving. They treated her with…read morethe utmost respect, and loved her like family as well. The support they gave my family was what got us through this difficult time. My grandmother passed with dignity and comfort. We made the BEST decision using VNA Hospice.

From the owner: VNA Hospice Care focuses on living life to its fullest and treating patients with the dignity and…read morerespect they deserve. Our staff is available 24 hours a day, seven days a week to help guide patients and their loved ones through every question and concern.

Absolutely worst place you could ever put your loved one. After my daddy in law died the hospice of…read moreEast Texas listed his roommate as his wife on his death certificate, therefore allowing her to steal everything that my father-in-law had worked hard for. We had made it very clear that she was in no way shape or form his wife. My Daddy-In-Law was still legally married to my husband's mother even though they had been separated for years. We even presented proof of this to the hospice of East Texas but staff did not care. They did what they wanted to do. We would love to have this matter settled peacefully, but since they are now ignoring us we will definitely take legal action to make sure no other family has to go through what we have gone through!!!

With intentions of relocating and retiring her in Van, Tx, was world was turned upside down.My son,…read morewhos is any Army vest homestead here a few years ago.. I have visited a couple of times and felt let to do the . from Alabama. I had just finished a round of chemo/radiation. That following Friday, I was admitted in to ICU and he 12th released on Hospice. This was devastating news! We all think we have more time, though I trusted their decision, and decided I would accept God's plan for me and maybe change to course for someone else's destination in Christ. Everyone at Hospice has thus far went above and beyond what would be humanly possible for caring for another individual.

Just an update! Again biased review...so please take that into consideration. The two wonderful…read morepeople that were employees and helped start this company are no longer employees. Which means, the credibility of care from my previous review was solely based on the employees that I knew worked here. I would definitely give this company a chance. A good Hospice company for your loved one is Uber important. Although, I know Tammy the last RN and Rob, the last MSW personally and their work ethic and heart. I'm sure there are many, many great people like that in the world, but without those two people there, it nullifies my previous 5 star rating.

Great employees with excellent service. Lexi, Jennifer, Elizabeth and Dr Sissney took excellent…read morecare of my mother during a very difficult time.

From the first interview visit very few things the various nurses have said my mother could expect…read morehave occurred. From the ordering of medications, responses to problems with the assurance they will be corrected, to there being no record of orders these different nurses have said they were putting in to the computer. As a family we had two requests. 1. We do not want our loved one to be in pain, 2. the few requests she (the patient) may have would be received and acknowledged with responses to resolve all issues as expeditiously as possible. Most all employees who have been in contact with our mother have been very nice. That said, being nice is great but actually doing what has been promised means more than anything else. She has not found this experience to be helpful and/or reassuring.

I am so happy to have made the right decision by choosing Vitas Healthcare,…read more many thanks to our nurse, ERNRIQUE HENRÍQUEZ MUNOS for all the support he gave us in such difficult times. He is a very kind, understanding, patient person, and he always has a lot of tact when saying things and is very clear with what he says. He is a very professional person and for me he was a light in the middle of the darkness because he knows how to say the correct words for things that I did not understand. I am very grateful to him and he always keeps in mind the word of God in everything he says and that is very comforting Also, the office staff is very kind and always answers at any time and schedule.