I had a very bad experience at hotel san zoilo…read more I was a pilgrim on the camino de Santiago and spend a night there. I was using a luggage service that moves my luggage from town to town as I walk. When the service came to pick up my luggage (I had already left and started walking) they refused to let my luggage go because there was a problem with the card I had used on booking. com to make the booking they said! Like that's a reason to "steal" the luggage! I walked for 6 hours and I arrive at another tiny town and my luggage is not here. I call them, I gave them a new card for the bill and then they refused to send the luggage at their own expense to my current location! This is a multi-million dollar company!. They got paid and they are refusing to provide even basic customer service. They definitely do not deserve to have a 4 star rating!. And upon further investigation the hotel room charge had gone through only the $12 breakfast did not go through!! You keep someone's luggage for $12? which i paid when they brought it to my attention A lot of the staff does not speak English either. My refrigerator in the room was not working and they charge me 2.50 for a piece of bread that I didn't Even ask for during dinner and which was starting to go stale

Good place for a great evening with friends and family. Food and wine selection is greatread more

Three stars because the hotel itself is simply stunning. It feels like you're staying in a 15th…read morecentury palacio with all the modern conveniences (the shower rocks). The service, however, is severely lacking. The food at dinner wasn't bad, just a bit pedestrian. The service at breakfast was rude, supercilious, and dismissive. The waiter brought exactly what he felt like bringing despite my having ordered in Spanish. After the 3rd time he tried to push eggs on me I said very slowly, "No. Me gusta. Huevos." He looked at me, stunned, as if to say, "The barbarians speak our language?!" He brought Americanos when cortados were requested, etc. Other guests had the same issues. Come here to stay. Go elsewhere to eat.

This is the best place to eat when visiting burgers. Very old-school. The building itself has been…read morearound forever thousand 200 years and some of the staff looks like it also ha ha. The dish that everyone orders because it is the one dish that this place is best known for its Corderito (lamb). It is absolutely delicious and the meat just melts off the bone. The homemade bread is incredible.

Most pleasant front desk staff. Excellent location on edge of the old city. Restaurants abound…read more Superb breakfast. Quiet. Lots of hot water for bathing. Clean. Very close to all sights. Price was right too.

* Great location. * Great value…read more * Clean and well appointed * Parking at a fair price * Friendly staff As a first time visitor, driving into Burgos late and lost, I passed through a lot of the city. Most parts and people as I asked for directions, were kind of uninviting. The AC Burgos,is in the part of town you want to be in. It's situated on the tree lined Paseo de Isla which runs along the river, where you can enjoy a stroll, see the Cathedral de Burgos, and walk to the Plaza Mayor, from which a lot of great restaurants are reachable. It's easier to park on the street in Burgos than in other places, though at ~10E for the hotel parking, I thought it was well worth not wasting time looking for a public parking spot. The decor of the hotel business oriented, but was very nice.

From the owner: AC Hotel Palencia is a modern hotel in Palencia with 65 spacious guest rooms fully equipped to…read moreensure that those coming to the city for a few days on business or for pleasure will enjoy the most comfortable of stays.