Very clean, open layout with overhead signs to direct you to the correct department. Staff is very…read morenice and helpful. Only negative is the wait time to check out (approx 15 min mid-week, mid-afternoon).

I work for a lady that had me to do her shopping because she is bedfast. Every store that I go into…read moreand use her credit cards there is never a problem. I shop for her at Dillard's, bealls, walmart, and Cato's, just to name a few. I never have a problem...I do her shopping swipe her card and leave. This store though always gives me fits about using her card. Even after I call my employer and they verify that it's her they still will not let me do her shopping. We have both called and complained and still we have the same problems over and over!!! I also want to say the little girls cloths are a good deal but when I buy shirts for my boys after I wash them it's almost impossible to get the wrinkles out. Even ironing doesn't do a whole lot for them after they wear them for an hour or so they look like they were pulled out of a cloths basket and just put on. So that said I would skip on the boys dress shirts at least.

Bought a really nice hat on-line at store (wasn't in stock) to be delivered to store. They would…read moreshape the hat (Gus style) after delivery to store and they assured me they knew how to shape my hat. I was out of town and had the hat picked up by my wife (meeting me out of town at my nephew's wedding). When I inspected the hat it was not shaped correctly. Not good. Their customer survey asked if I would like to speak to a representative about the poor service - I responded yes - crickets. So obviously they don't really care about their service. So you have to ask yourself - do I want to purchase something from a store that inflates their ability to provide a service and then could care less about following up when that service falls short? Don't know about you, but found someone else to shape the hat and am giving the boot barn the boot.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

Really interesting store with a great selection of mens shoes and hats. Very stylish. You can even…read morerent tuxedos and enhance your wardrobe with fancy dress clothes.