Comfortable room and bed, location is very close to public transportation to get to city center which is convenient, noise level good, customer service at hotel was not that impressive- not very welcoming at the front desk and service at hotel restaurant was slow and our order was actually sitting at the wrong table for quite some time until the other guest finally got the waitresses attention (only 4 people were dining at that time). Wouldn't consider this a 4.5 star rated hotel because of the customer service experience. Don't mean to sound too picky but I truly think that you can make any place a highly rated experience if a personal touch, experience is important to the hosts (even just a thank you for coming) and we didn't get that feeling. Don't plan on going back as there are places in city center for the same price and hopefully a better experience. read more