Reserved Fully Flexible rate for hotel. Had delay in travel and cancelled 5 days before scheduled arrival. Was charged 60% cancellation fee for entire booked stay of 2 weeks or in excess of Euro 1200. Almost all hotels let you cancel on a fully flexible rate up to same day of scheduled arrival. No clear indication of their definition of cancellation policy on website or in reservation confirmation. I understand you lose if you book a non-cancellable room at lower rate. Hotel not responding. While this may follow Netherlands hospitality industry guidelines for cancellations of weddings, parties, catered events this is a highly unusual practice and one could say unethical and predatory practice for hotels offering accommodation to business travelers. I recommend all business travelers to avoid this small chain of hotels and restaurants. Their competition nearby offers cancellations of fully flexible rate bookings up to day of arrival. read more