This so-called four-star hotel barely qualifies as a three-star. The property is old, poorly maintained, and in dire need of renovation. My first assigned room (023) on the ground floor was a disaster--smelling of sweat and grease, with a "balcony" that turned out to be a glass door opening into a parking lot. It didn't even have a proper lock, making it unsafe. After requesting a higher floor, I was moved to a room with filthy carpets, mold in the bathroom, and twin beds so uncomfortable I couldn't sleep, even after a 10-hour flight. Pillows? Flat and unusable. Despite showing photographic proof to the receptionist, I had to wait until the afternoon to change rooms, losing half my day. The third room was marginally better--cleaner carpets but still smelled like sewage, with a broken shower door and a non-functioning telephone. I had to keep the window open in cold weather just to air it out. Meanwhile, my white colleague was assigned a clean, well-furnished room with a great view from the start. A conversation with another guest, a woman of color, confirmed this pattern--she had also been given a subpar room and was considering leaving the hotel entirely. Room 300, in particular, is unfit for any guest until the carpets are replaced, the walls repainted, and the bathroom properly cleaned. The only redeeming features of this hotel were its convenient location and the breakfast setting--not the food itself, which was repetitive and uninspiring, served with what felt like reheated leftovers every day of my four-night stay. This place is not worth your money--or your dignity. Avoid it. read more

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Location is wonderful. Rooms are nice. Unfortunately, the staff are unbelievably rude and unaccommodating. During breakfast I was berated for asking if I could look at the available tea selection and force marched back to the kitchen where I was shown and summarily scolded to the effect that the varieties are for kitchen staff to know only?! Later I was made to move my room at increased cost-which they could not tell me the total of-late at night and after a busy series of business meetings citing 'safety reasons' after telling them one evening beforehand-when my request was pawned off on the morning shift-that my two teenage sons would stay with me the following night. Then they charged me at a higher room rate and for double occupancy! Additionally, both my travel agency and I-on site-informed then I would check out on the 30th, they continued charging me for the 31st, 01st and 02nd claiming both that it had to be done in their system and in person the day of departure despite an inability to do so-in 'the system' and informing them of an early morning departure. Moreover, their administrators cited this review as containing offensive content all to ensure their rating remains 4.8! Bottom line, avoid at all costs, there are plenty of other options. Utter nightmare!!! read more

Great small hotel in a lovely part of Potsdam. We spent just a night as a getaway from Berlin to walk around the town and castles and we couldn't ask for anything more. We'll be back I'm sure. read more

We spent here together a weekend in a standard double room which has pleased us well. The hotel is central located just next to the Brandenburg Gate, from where you have a very good connection to the most interesting places in Potsdam. The building itself is somehow like a small labyrinth, it takes a little bit time to find your room :) however the interieur design of this small building and our room are very familiar but with a convenient level of luxury and its own touch. The working stuff were absolutely friendly and helpful. Very positive to mention here is, that the stuff didn't want to charge a glass which I had unfortunately brooken in our room. The breakfast is according to me all right, somehow with a comprehensive of marmelades & honeys. But over all not very surprising for a four**** hotel. Here I would like to highlight the precious china which makes a breakfast to an special enjoyment. Two (small)issues to criticize: - The connection to the internet over wifi with my phone was sometimes annoying, as you always need to log-in ones again after a break(Btw, the connection as itself is fast, without any kind of trouble and it is for free) - I recommend not to take a double bed with two mattresses, since a gap is also occurring when you move from to another side All in all a good place to stay for people/couples who are looking for a fancy stay. read more