Far far away from a 5 star Hotel. From the service it's maximum 2 stars. No room service after 17h…read more Stuff not speaking german or English. Air condition not working. Nobody is coming for help or even answering the phone. It's a wannabe hotel but super unprofessional and the rooms are very old

This is a massive hotel with 400+ rooms. The atmosphere reflects that. It tends to get anonymous…read moreand you don't get the "every guest is special" feeling. It's a pity. The facilities are great and so is the service.