Booked a Saturday (02/10/18) night at this hotel for the Carnaval in early December. The hotel's…read morerate was $271.00 USD for one night which I initially confirmed. I then found a rate of $201.00 on Expedia.com that same day. I actually called and canceled the Emporio reservation and received a cancelation number. Of course when we arrived on Saturday they stated that I had two reservations and they would only honor the more expensive reservation. I didn't have my cancelation number with me, as it was at home in San Diego. My mistake...thank God for AMEX dispute department as this has already been dealt with. As for the hotel, service is just okay. Rooms are again just okay and out-dated. I would not recommend during the Carnaval at all. A true hassle getting in and out. Sunday morning I took a cold shower as there was little water pressure and no hot water. Now here is the kicker, when it was time for my fiancé to shower, she literally had NO water at all from the hot side. She called downstairs and they gave her a lame excuse about a valve being turned off. When the water came back on it was even colder than when I had showered. Now as a reminder we were charged $271.00 for one night and no hot water in the morning. Did we get an apology or anything in regards of a caring attitude on the hotel's part??... Of course not! They're are a lot better choices in and around Veracruz, including the DoubleTree and the new AC Marriott which is a dream. In one word, AVOID!

peor hotel que existe, no se hospedes aquí! los empleados son unos incompetentes y no saben tratar…read morea sus clientes.

Buen hotel, Internet gratuito, instalaciones decentes y gimnasio completo aunque le falta poco…read moremantenimiento

Great Hotel, despite being alone it's family friendly. The food was delicious and hotel is in front…read moreof a mall. There are multiple restaurants/food courts in the mall. Great customer service...

you will have your basic needs met here. a room with ac, clean linens, cleaning service daily, good…read morewater pressure in the showers. i arrived at 11am from my flight and i was bothered that i couldn't check in early even when i was willing to pay more. they did, however, allow me to swim in their outdoor, rooftop swimming pool. it was a hot and humid day, so this was great! I DEDUCTED ONE STAR BECAUSE I WAS IN NEED OF A COMPUTER AND PRINTER AND I WAS DISAPPOINTED THAT THEY DO NOT HAVE A "BUSINESS SPACE" THAT HOTELS USUALLY PROVIDE FOR GUESTS NEEDING TO PRINT, CHECK E-MAIL, ETC.

Los cuartos NO son lo que anuncian en la web. Todo es viejo y hasta una cucaracha salió en mi…read morehabitación. Jacuzzi Que NO funciona, alfombras con mal olor