The worst hotel customer experience that I had with so many hotel stays in many visits in different countries.
Not response to your room requests until an hour later I made another request at the front desk regarding my previous requests.
When the person brought the stuff up to the room, they peek into your room and spoke something in German.
They don't like for you to boil water in the room.
There is a heavy weight lady with glasses who someone claimed to be the boss, is having an attitude issues.
1. When making the payment, the total does not match the price we booked on the Booking.com, so we pointed it out, she said that's visitor tax. We told her for the past 2 weeks in Bavaria, Germany, we never have to pay visitor's tax. She started to get unhappy and mumbled in German. We had no clue what she she is talking but it couldn't be good.
2. Then she started making threats if we don't agree to pay the visitor's tax, she will charge it to our credit card. And looking at us with a very fierce look, her tones and her attitude was totally unprofessional. On top of that, she kept saying "what is your problem?" repeatedly. It's only €10, if we can travel this far to visit your country, do you think we can't afford to pay €10? We just some clarification.
3. After her way of handling the issues, my sister asked her to make a phone call to booking.com just to clear things out because we can't speak German and we don't have a German phone, she rudely refused and kept saying we need to make the call ourselves and said that she is going to call booking.com to complain about us.
4. I saw a phone on the desk so I thought maybe we could used the phone to make the call. So I picked up the phone, then she started yelling at me that the phone is not for me to use. I was standing just listening to her conversation with my sister, the only thing I did is pickup the phone and I got yell at. That made me angry. So I asked why is she yelling at me. She started to mumbled in German again. I wished I turn on my phone recorder, so I ask someone what the hack is she talking about.
5. The service in the breakfast is not so good either. The waiter doesn't even clear the dishes on the table even when you have some used plates on the table. Well, this is not a big deal, just wondering is it they hotel norm?
If there is a rating of 0 and less, I'll give it -10. read more