Customer service was 5 Stars. All the employees were so welcoming and friendly. Always happy to…read moreassist. Unfortunately ice machine and elevators were out of service, however they gladly help us carry luggage to our rooms and bring ice to our room if we ask. We had breakfast at their restaurant and drinks at their bar, really delicious food and drinks

Pesimo servico no hay agua caliente en la habitation no funciona la Marquina de cafe. En la barra…read moretardan demaciado tiempo para servcio y es mejor preguntar en realidad que tienen. A todo piden simples disculpas mejor servicio en hotel don Miguel. Me huvieran dicho el problema del agua no me hospedo aqui.

Nosotros nos quedamos aquí una noche para tomar vuelo al aeropuerto y nos ENCANTÓ desde cuando…read morellegas te atienden súper bien, veníamos 2 familias juntas y el gerente nos acompañó a nuestras habitaciones. Los cuartos conectaban con un pasillo todo estaba hermoso! Bien recomendado! muchas gracias por las grandes atenciones

Located in downtown it's easy to take a walk with the band thru the street and dance a little bit,…read morehotel is really good, good service and great people

Small clean room, window openness to small courtyard. Bed not to soft, restaurant in hotel.. hotel…read moreis located in nice beautiful downtown, walking distance to everything you need..

The location can't be beat, Central Historic District. The staff were all amazingly courteous and…read moreaccommodating. The rooms we were given were very clean and efficient, a little sparser than they appear on the website but very comfortable. My request for an accessible shower for my elderly mother was granted. The beds were clean and comfortable and the housekeeping staff were diligent in their duties. The elevator worked well, which was the key reason I booked this hotel as my mother uses a wheelchair. The breakfast buffet downstairs was great! A wide variety of traditional dishes such as asado de boda, menudo, birria, nopalitos, huevo con chorizo, enchiladas, just to name a few, as well as eggs, omelettes, and quesadillas made to order. All were absolutely delicious. A fully stocked fruit and yogurt bar, as well as pastries and sliced bread. Oh and freshly made tortillas! The orange and grapefruit juices were fresh and tasty. The café de olla was heavenly. The noise was an issue though. I fully expected the street noise as the hotel is in the busiest part of town, but was still able to sleep through it. However there were multiple instances of VERY loud guests talking, shouting, and laughing in the hallways in the early morning and even until 4am one night. I called the front desk to complain about the noise on that particular night after my shushing didn't help. The first time they answered it appeared they sent someone to address the noisy guests as they settled for a few minutes. Unfortunately they started up again. I called the front desk a couple more times between 3-3:30am, letting it ring for several minutes each time, but no one answered this time. The guilty parties finally took it to their rooms at 4am. The next morning when I complained to the front desk, the woman looked mortified that no one answered the phone. Thankfully the following night was quiet again, or maybe we were so sleep-deprived from the previous night we slept through it. Overall, I highly recommend this hotel if location is key. My family and I throughly enjoyed our stay and it was wonderful to walk Just a few steps to your hotel room after a long day of sightseeing and shopping. Zacatecas is a GORGEOUS city and this hotel is perfectly situated for one to enjoy all the city has to offer.

We love staying in the centro when visiting but we were just passing through as we travel to…read moreChihuahua and this was an easy stop. Room was clean, front desk was friendly and the breakfast was much bigger and better than I expected! We will be back when just traveling through. Oh Pet Friendly/service dog

Horrible, Despite visiting 16 different nations, I have never witnessed anything like it. Our…read moreentire family of five was invited to a wedding, and we were all assigned hotel rooms. Our flight was canceled the day before, I informed them of my situation, but they never answered my emails. The hosts contacted them in the same manner to report the situation, and I later received responses that the money would only be refunded if they could sell the room. On the day we were supposed to check out, which was the following day, we spoke with Mr. Oscar, and he informed us that he had brought up the issue with Bárbara Vides, the same person who had initially told us that she can't help on this matter. In other words, my credit card was charged a total of $6,567.44 quetzales today, which works out to $846.42 US dollars for a single night at that hotel

Good location close to heart of city. Has elevator and large…read moreroom. Breakfast was OK. Beds very hard.

They need a minimum of 2 elevators, web access is very, very weak. It was faster to walk the stairs…read moreto 4th floor than to wait for elevator. It was incredibly slow (elevator). Rooms are OK. In order to activate the electricity in room, you have to insert your room key in a meter. Free breakfast but food was so-so food. But then again, what can you expect. It was a little bit better than most hotels there. Price for room was higher due to high demand for an event of some type.