Sandra Jativa and the staff handled a situation horribly. The room had what appeared to be black…read moremold and was completely unacceptable to stay in. Instead of taking responsibility, staff gave misleading information, told us to go through Booking.com for a refund, then later denied everything and changed their story. The entire experience was dishonest, unprofessional, and disgusting. We left because we did not feel safe or comfortable staying there

We stayed for 3 nights, the first 2 with 3 people, and the third night with 4 people. The 3-person…read moreroom was very tight, but the 4 person room was quite spacious and comfortable. Everything worked well for us, although the shower water would fluctuate erratically between hot and cold, and when we made trips to reception, there were others noting a light or AC wasn't working. We had a good experience though, especially toward the end with the nice room. The staff were all very reasonable and patient. There was free water and available amenities with a refundable cash deposit (hair dryer, adapter, umbrella, etc). The location was good, and everything was clean. Despite the small room size, I'd honestly stay again!

I have a broken leg and am by myself on crutches. I asked at the desk is anyone could come help me…read moreget my bags out to the cab and they told me that is not a service that they offer. I understand this is not a full-service hotel but refusing to help someone with a handicap is a bit extreme. Also not a single plastic cup in the room or anywhere to get water in the hotel other than to ask the bartended to fill your own bottle at the bar.

We found Motel One based on Expedia and Google Reviews…read more It was very easy to get to in our Uber from the airport and staff was super friendly upon our arrival. The room is very nice and cozy. The weather was chilly outside, so we were able to open the window a bit for fresh air at night with no issues. Everything we decided to do (including the Christmas markets) were within walking distance. The bar on the main floor specializes in gin from several countries. If you're a gin drinker, highly recommend you take a look at their menu and try one (or a few). Each gin has a recommended pairing for a tonic and garnish, and the ones I tried were delicious. This was our first time staying in this brand of hotel, and I wish they would have let us know there were perks for our stay when joining the loyalty club. We only found out on our last day, by reading a sign at the bar. Would recommend this property and we're excited to visit their other locations during our future travels!

Great staff and room. Everything was perfect. We loved the room decor and the convenience of the…read morelocation to the downtown area. The breakfasts were wonderful with a large selection to choose from. I recommend this Leonardo Hotel Property for your next visit in Zurich.

Such an amazing stay at this hotel with my family. Katrina at the reception office did an amazing…read morejob with planning our entire stay. All staff were so attentive and friendly. Michael in the restaurant treated us so kindly. Wishing this hotel continued great success!!

Great place for a layover or while doing business in Zurich. Friendly staff. Received a free…read moreupgrade to king room which is usually rare in Europe. A lot of shops and restaurants near by including a McDonald's, subway, pizza and a grocery store to buy Swiss chocolates without the airport price. I would stay here again.

Hello, I stayed for a night. Checked-in on Oct 25, 2025 and checked-out on Oct 26, 2025 in room…read more415. I would like to let you know that I had a bad experience as soon as I entered in the hotel for check-in. If I'm not wrong there was an employee named Vicky/Vicki who does not know how to start an interaction with customers. Firstly, he was talking to someone on the phone, I let it go. I said hi to him twice he did not even respond, I let it go again. Suddenly, I heard a word "Yes" or "Hi" from his side while he was working on something and watching the computer screen. I was so confused whether he's talking to us or someone else on the computer screen/video call. However, as a courtesy I responded back by saying hello and ended up leaving my bags at the front because I was asked for extra money for early check-in. Moreover, I ended up check-in in the evening around 8pm and Helen/Halen helped me out. While I was in the room I found there's no complementary normal water bottles which is actually a basic thing to have, not everyone likes sparkling water. I called at the front desk whether I can get normal water bottles instead she (might be Helen or someone else) replied that there's no room service and I have to go downstairs and buy some. I also asked whether I can get a bottle opener, she advised me to request with the restaurant staff to get one. I went downstairs, and requested one of the waiters at the restaurant for a bottle opener and the waiter (don't know his name, I'm sure you can easily find out who was working that time) showed me the opener he had but didn't give it to me because he had only one. He asked to bring all the bottles downstairs so he can open for me! I told him that I would go to the room, open my bottles and will come right away to give your bottle opener back. However, he did not even try to listen and denied again which was actually so rude and disrespectful in front of the other customers and employees. Instead, he took me back to the front desk to Helen/Halen and gave me the one bottle opener was available at the front desk which was shocking to me because if you have an item available at the front which is requested by customer then why would you send me to the restaurant area to get one!!! I questioned Ms. Helen/Halen why she didn't give me the bottle opener at first. She replied "Ohh people take it but do not give it back, that's why" such a dumb reply. If people take it, you have their room numbers, take security deposit or charge them, give them for a particular time or keep one available in every room ( so no one have to get in touch with any of you). I mean you all are in the customer line, customer should be the first priority at any cost but none of these 3 employees knows how to handle the customers or deal with the situations that they are facing at the hotel. It could be so much better if Mr. Vicky/Vicki knows how to make an eye contact while attending a customer. Instead of showing too much attitude, being rude and disrespectful. It could be so much better if Ms. Helen/Halen gave me the bottle opener instead of directing me to the restaurant. I mean if she didn't want to give it to me, she should have gone by herself and get me one from the restaurant area. It could be so much better if the restaurant waiter (again don't know his name) was a little bit respectful and not so loud, instead of dragging me around and giving me a millions of excuses. I mean, If you are showing that you have one then give it to me, I'll bring it back right away. But he asked me to bring all the bottles at the restaurant instead. Can someone please explain this waiter that taking bottle opener to the room is way easier than bringing all the bottles downstairs at the restaurant!!! I believe the management should take a serious action on all these 3 employees This was my first and last time at "Radisson Zurich Airport Hotel". I would never ever recommend this place to anyone I know. If there's less than zero out of 10, I would prefer to give that number to the staff. Specially the 3 employees I mentioned! Such a bad customer service skills they have, in other words "No customer service skills at all".

I have been staying at this particular Novotel annually for over 20 years. And I have always been…read morehappy with it. I stayed here on 2 separate nights this summer. Both times were below acceptable. I would have canceled the second stay but had prepaid this one. The room I just checked out of had a grungy feel to it. The bathroom had a strong urine smell to it. I went to the local grocery store and bought wipes to go over the fixtures and floor - and there was no residue - so it must have permeated the floor tiles - Yuck! In retrospect I should have changed rooms. Also - there was only a small bar of soap in bathroom - no shampoo or shower gel like there was the week before. Not a huge issue but this is a 4 star hotel. And my pillow case had a small blood stain on it. When I stayed a few weeks ago the carpet was very dirty and had a fairly large dried blood stain on it. The hall carpets are very dirty. This hotel definitely needs an update and to be cleaned in the meantime.

Convenient location to Airport - I found this hotel on another travel site. After a long day of…read moredriving from Munich to get back to Zurich, this hotel was perfect. It was a 10 minute tram ride from the airport train station. There was a shuttle that we could take back to the airport the following day. When we arrived, it was already 9:00pm and no restaurants were still open. Fortunately, the hotel room service was available until 11:00pm. While expensive, we were glad they were still serving food. It is more of a business hotel than a family friendly hotel, but a great option when you have an early morning flight.

We loved the location as we arrived from an overnight flight and were exhausted. The lobby is…read morevery nice and the staff member who helped was super friendly. Because we are Hyatt members, they told us we wouldn't be charged for early check in. Our room was comfortable and clean. We had a late lunch in the restaurant and it was good. The hotel is located among many shops and places to eat, so after a good rest we were able to walk around. Walking to the airport in the morning for our next flight was very easy and convenient Note We did express check out by dropping our keys in the bin and when we received the email of our folio we were charged for early check in. Can't seem to get in touch with anyone to get this rectified. Follow up: The manager reached out and although he disagreed with me, he said he would provide a credit on our card. That's good customer service.

Fabulous location for a layover. Easy walk from the train or airport. Set in a complex with other…read morehotels, shops, and eateries...but loads of other shopping and food options next door within the train station as well. The hotel was modern and exceptionally clean and tidy, including our room. Loads of seating in the lobby, as well as an on-site restaurant, snack shop, and nice park directly behind. Our room was spotless and well-appointed. The bed was a bit hard for me, but the pillows softer. The bathtub surface was incredibly slick. I ended up placing the extra towels down to shower which worked out fine. We ended up adding breakfast which is served adjacent to the restaurant. Pricey, but worth it. Two large buffet areas with just about anything you could want, plus made to order egg dishes upon request. Service at the breakfast area was extremely good, with employees constantly cleaning and replenishing. Besides the bed being a bit hard and slightly lumpy, my only other real issue was with the AC in our room. While you could feel cool air coming out, it would never bring our room temp down enough for me. Overall a good stay. Pleasant staff and lovely facilities. I would definitely stay here again.