Decent hotel, located 30 minutes from the airport. The person at the reception was very welcomed…read moreand courteous. Parking garage is available for a small fee, otherwise you can park on the street. Breakfast included and very delicious.

Avoid this hotel. In a charmless part of town, industrial bldgs and empty lots and commercial…read morewarehouses. Entire hotel smells like an ashtray. Peeling wallpaper and mold in the bathroom.

The worst customer service experience I've ever had…read more Liked · "I would like to extend my heartfelt congratulations and gratitude to the cleaning staff for their outstanding work. The rooms are impeccably clean, reflecting your hard work, attention to detail, and dedication. Your efforts do not go unnoticed, and they truly enhance the experience for everyone. Thank you for maintaining such a high standard of cleanliness!" Disliked · Dear [Hotel Management/To Whom It May Concern], I am writing to share my disappointment regarding the customer service I experienced at your hotel on January 23rd. When I arrived to check in that afternoon, I was informed by the reception staff that my reservation was for January 24th, not the 23rd. Realizing this was my mistake, I politely asked if the reservation could be adjusted to the 23rd. However, from the beginning, the staff's response was an emphatic "no," and they insisted I pay an additional €149 for the night. I asked to speak with a manager, but one of the receptionists (a young woman with curly hair) informed me that the manager was on a call and might not speak to me at all. When I told her I was willing to wait, her dismissive response was: "She might not attend to you anyway." This response felt unprofessional and added to my frustration. Despite my repeated requests for assistance, the reception staff were unhelpful and unwilling to explore any solutions. One of them even explained that only the hotel could resolve the issue, as per the booking.com system, yet they refused to assist further. Adding to the unpleasantness, they both refused to provide their names--removing their name tags--and maintained a negative and unaccommodating attitude throughout. I was eventually forced to contact booking.com directly. The representative there was extremely courteous and resolved the issue promptly by contacting your hotel directly, at which point the reservation was changed without difficulty. This experience left me feeling undervalued as a first-time guest. The dismissive and unprofessional behavior of the two reception staff (one with curly hair and the other with short blonde hair) as well as the manager's refusal to speak with me reflects poorly on your hotel's commitment to customer service.

For the price paid per night I was expecting much more. now where shall I start? I was with two of…read moremy work team all female and there was no one to help us with our luggage when we arrived (always a bad sign) we were not told about the free shuttle service from the airport until after we arrived,and then we did need one and ordered ot they drove off making us late for our meeting.The staff in the bar spoke very little English so it was difficult to get the order right.I wanted water fizzy and was given tap water. the bedrooms were freezing with a measly blanket over thin sheets-and we were in October!When we complained we were given a second blanket. Very 1970s!The hotel is situated close to many restaurants across the road (we didn't risk the hotel one) but nothing was worth writing home about. The only positive thing was that the hotel was 5 minutes to the office and they did shuttle us there-but on the last day the bus broke down as we arrived!Funniest moment was when we asked for coffee to take away and she put it in the weak plastic cups without lids!!

Rafael is about a 35 minutes walk to Plaza Mayor (not in the city center) and trains are about a 10…read moreminute walk as well always a Taxi right in front. Also, about a 1/2 hour to the airport without traffic. I liked the hardwood floors in the rooms & although somewhat dated my room was okay overall. They do have a safe in the room and would recommend using it for valuables. Although not in the rooms, Iron/boards are available. There are 4 elevators which are quite small. The fitness room is very small and they definitely need to update their cardio equipment (the bike and stair climber were in bad shape). That said, the machine weights station was okay. A good variety of items for Breakfast & the food was good. Lobby area is open and had plenty of seating. Staff at the front desk was helpful and called a restaurant to place a reservation for me which was a nice touch. Overall, ok and could be very good/excellent with some updates.