We booked 5 nights at Hotel Hamburg Altona while in the city to visit family. Upon arrival at the hotel which is located right next to the rail and bus stations and many stores, restaurants and cafes, we were greeted by the manager who spoke limited English but whose friendly manner made us feel welcome. She checked us in and then advised that we would be staying in the 'villa'. She walked us a short way up the cobbled street to a private elevator, accessed only with a code (this made us feel very safe). We went to the third floor and entered another lobby area (also only accessible to guests) which was tastefully decorated with couches and tables with classic artwork on the wall.
We opened the door to our room, the family room, and walked up a short staircase which opened into an attic room. The room sleeps 5 but there is plenty of space. Multiple windows flood the space with light and the floor is tiled throughout. The bedding was clean and crisp and the beds are comfortable.
The bathroom is very spacious and the shower is a highlight; great water pressure and copious amounts of hot water.
The day we arrived, our daughter accidentally knocked over one of the lamps in the room and damaged the glass lampshade. When we let the management know, they graciously forgave the damage with no charge to replace it.
We highly recommend Hotel Hamburg Altona and will stay there again. read more