I am willing to reveal a nicely kept Palma secret - Hotel Basilica must be one of the best places…read moreto stay in Palma. From the first second when house manager Miguel offered a drink and made us feel like at home to the last minute of the stay, the hotel was feeling like being at the luxurious home. Location is the first class. Hotel roof terrace views are the first class. Breakfast is the first class. But most of all, personnel was the first class. One of them really stands out. Neda, hotel employee, was like a friend, connoisseur and personal assistant, all in one. She enhanced Mallorca's stay in Palma. So happy to have met such a nice human being. Hotel Basilica, thank you for absolute a perfect stay and hope to visit you again, if nothing just reminiscence on a fabulous stay in Palma. I wish we can assigns sixth star to Hotel Basilica.

This hotel was great. Walking distance to everything we needed. Being from the United States we…read moredidn't know what to expect, but this hotel was extremely accommodating. The staff was helpful calling cabs and giving recommendations in the city that made our two day stay lovely. Be sure to pack comfy sandals and or walking sneakers. One staff member in particular was Abel, who gave my girlfriend and I amazing recommendations while making us feel at home here at Hotel Basilica. We will definitely be back! Overall - will definitely recommend

This restaurant is a hidden gem: two tiny balconies high above the hustle and bustle below…read more Delicious pre-fixe lunch, including a glass of wine, delightful service and a really delightful time.

Really, really nice, romantic, old-style hotel very centrally located in the old town of Palma…read more Good service, nice breakfast, which can also be eaten out in the garden. Built around 1730, and they have been able to kerp it very much in the original style. Highly recommended!

Everything about this hotel is superb. The service, the amenities, the rooms, the beds, and the…read morelocation were all beyond amazing. It's definitely one of the best hotels I've ever stayed in. The location is central to everything. Restaurants, shops, and tourist attractions are all within walking distance. The rooftop bar is amazing with the most breathtaking views too. The drinks are pretty cheap for such a nice bar. The breakfast buffet is also cheap and very worth it. The staff is so helpful and professional with everything. I can't say enough good things about this hotel. I highly recommend it to anyone staying in Palma.

I didn't stay in the hotel, which is in a great location along the main shopping street and a block…read morefrom the Passeig de Born. I did, however, visit the Sky Bar at the top of the hotel. Simply enter, take the elevator to the 8th floor (the elevator doors do not automatically open) and then the stairs up to the roof. The small platform is above the 8th floor and has an amazing view. From here, you can see all of Palma including the marina, the cathedral and the castle. You will want to arrive about a half hour before sunset as it seems to get amazingly busy! Prices are very reasonable. My beer was only €3. How can you beat that?

We stayed for 3 nights and found the staff and service to be 1st class. Had tapas for lunch on our…read morelast day and regretted not having it sooner in the trip - absolutely delicious!

Three nights here and it's an excellent property. You absolutely can not beat this place for…read morelocation, not half a block from the top of the Passeig de Born and very close to shopping and restaurants. Yes, the taxi driver will have a small issue getting you here, since they can't drive up the very narrow alley where it's located. My stay was very comfortable and for a "single use room," roomy enough for me. The platform bed was a little firm and the shower was a little small, but I really did not spend much time in the room after sleeping fourteen hours following my travel from the States to here. This is a full service hotel with a restaurant, coffee bar, room service, fitness center and wifi that worked very well. There was even a free mobile phone for me to use in the room. (They probably should disable its wifi hotspot feature, but hey, it worked great!) The only complaint that I can offer is that my room on the fourth floor ("third floor" in European count) did not have elevator service. That may be an issue for some if you're stairs-challenged. As well, some street noise but nothing that got through my earplugs. I would absolutely stay here again when I return to Palma.

Very nice hotel with old world elegance, artistry and charm, but a bit dark and drab room and…read moreespecially in the shower area. The shower pressure is non existent, even despite my asking the front desk to help us get more pressure. That is simply not acceptable, especially for the more than $1000 a night price. (The weak shower pressure delayed us in the morning as we tried to quickly get ready for breakfast, only to have the waitstaff tell us upon arrival that we only had 10 minutes to eat before closing!) I believe the room is priced at twice what would seem fair under the circumstances. Great location and walkable to everything. Hotel is small and elegant. Our Sant Francesc "suite" is not a suite by any standards but instead a mere room and should in no way be marketed as a suite just to add to the already hefty pricing. This suite had an uncomfortable mattress that was too soft and only a thin comforter. This makes me think the mattress hasn't been replaced in years. Further, upon checking in I gave the clerk my credit card and passports but she wanted both my spouse and my signatures because mine alone wasn't good enough to check in which I thought was odd especially given this was a birthday gift to my spouse. The rooftop is tiny so not really a pool place and the pool is not heated or meant for swimming due to its tiny size. Food is not bad but not anything special.The gym is also minuscule and you will get better exercise honestly just walking in town. We ordered a car transport from the hotel directly but the car came a half hour late and would not take our bags because they told us they can't keep a bag in the front seat. All of this makes me feel like this is a 4-star trying to be a 5-star but falls onto a 3-star when it's all said and done.

One of the most beautiful hotels I've ever seen. Modern restoration of historic mansion. Think…read moreArmani meets Spanish aristocracy. Service and staff also wonderful. About a 10 minute walk to the cathedral and center of old town but on interesting streets with fun shops, cafes and bars. You feel more like a local here being just far enough away from the tourist areas that you hear almost all Spanish as you make your way home for the night. Beds are so comfortable that we often enjoyed them late into the day, missing the heat and humidity of Palma (97 degrees F is too hot for me)! But 24-hour room service and an endless supply of ice really helped after staying up late in the city dancing and drinking! PS, the rooftop pool is relatively small and you'll find at least half the hotel there during the day. It's definitely a scene...

I'm surprised at the terrible reviews because so far everything has been great! We arrived around…read moremidnight and I was worried that we would have difficulty checking in, but there was someone available to help us. He was very friendly and very eager to get us situated, going as far as walking us all the way to our room because he was worried it would be difficult to find (it was). Our room, despite being at the end of a very narrow hallway and up several flights of stairs, was very roomy and beautifully decorated. Everything looks like it had been recently refreshed, from the bathrooms to the furniture. All in all a good experience.

I stayed here for a few nights during off season and it was fine. The front desk staff were always…read morevery nice and helpful and the cleaning staff was nice too. I thought there would be more to do in Palma, but after staying there for three nights I would get a car and stay in the country side instead. Location wise Puro has a good location in the old city, but it is easy to walk to another part of town from the hotel. Our room was comfortable but I chose the room with the bathroom up a flight of stairs and instantly regretted that. The bathroom seemed like it could use a little refresh as it was a bit run down. I did enjoy the roof lounge area, especially during sunset.

I went for lunch and had a lovely salad in their courtyard. Very friendly and efficient staff. The…read morelocation is superb. The staff also showed me the roof terrace and a room, and both looked very nice. The view from the terrace is spectacular. Thank you!

From the owner: Hotel Saratoga, hotel 4 estrellas superior situado en pleno centro de Palma de Mallorca. Hotel…read moreboutique de diseño que destaca por su céntrica ubicación, sus instalaciones renovadas y su Club de Jazz en la séptima planta con música en vivo los fines de semana.