We booked the second half of our honeymoon here. Although we were impressed with the room and pool area, the rest is lacking. The food was not good at breakfast and just ok at lunch.
The deciding factor for this one star is that we asked for a bucket of ice at the bar for a special bottle of wine we had brought for our last night. The bar staff, although opening 2 bottles for us before and offering us buckets previous nights; on our final night decided they would only offer ice in a bucket for 5€. I've never been to even a 1 star hotel anywhere in the world that will not offer their guests complimentary ice and I travel over 1/2 the time for work.
We put our bottle of Dom in the fridge instead of being held hostage to this dystopian hotel. They knew we were on our honeymoon and we felt they were trying to take us over to coals on this.
In addition having a 10€ room service charge is very steep, which we did pay for a couple bottles of Prosecco.
It is in an idyllic location yet spoiled by their own arrogance . I'd recommend to pass this hotel by as you'd expect complimentary ice from any hotel.
Probably the worst ending to a stay I've experienced and a terrible way to treat honeymooners. If you're on your honeymoon go elsewhere. At over 400€ a night you can do much better elsewhere. It's a shame that the management doesn't understand what a 4 star hotel is. No more than a 3 star at best which would be a reach. It's unfortunate that the staff isn't trained to deal with customers expecting a 4 star hotel. Until such time they improve their service, you'd be better served at another hotel. Do t waste your money and time here. read more