Stayed here in 2019 for one night. The front desk staff was very courteous and the rooms were very…read morenice and clean for the price. I enjoyed the location of the hotel as it was right across the street from the tram and not too far from the airport. If I'm ever back in Florence I would definitely stay here again.

The hotel was kind of away from the center of town, but we were just spending one night there…read morebefore we hit the town in the morning. The neighborhood looked a bit dodgy...The room was huge and well designed, with a kitchenette complete with pots, pans, and utensils. Everything was very clean. The door, however, didn't have an inside chain lock. The courtyard with the little patio tables was a nice touch. As a bonus, parking was free! The only thing was, the wifi was down. The front desk guy said Sundays and Mondays were bad for internet in Italy?!

I stayed with Marco and his friendly and kind family for 3 days and two nights…read more They were very accommodating and provided personal service, comfortable and clean accommodations, and a generous breakfast. The location is convenient and walkable to the train station as well as various touristic locales and sites in town.

I cannot say enough good things about Hotel Giglio. From the moment my wife and I arrived, we were…read moregiven the best of treatment. Our room was beautiful; the amenities were exactly as advertised. The hotel puts out an excellent European-style breakfast every morning from 7:30 till 10:30. Wi-fi is free and it works very well. The neighborhood is just a few blocks from the historic tourist attractions in the city center; this makes for quieter nights' sleep, and the brief walk is good for you. As happy as we were with the condition of our room and the quality of the amenities, the thing that impressed us most was the genuinely caring and friendly disposition of the staff. Concierge service is available at basically any time; they are happy to help you find restaurants, pharmacies, etc., arrange tours and transportation, give you advice about the best times to visit attractions... you name it. You will be treated like a family member here. On our last evening at the hotel, we had told the manager (actually one of the owners) that we would be leaving early to get our flight out of Florence. He advised us as to the best time to arrive at the airport, arranged for a taxi to pick us up the next morning... and even had breakfast set out a half-hour early the next morning. "We didn't want you to have to rush through breakfast...", his wife explained when we came to the lobby. I've never experienced such concerned, considerate treatment at any other hotel anywhere else in the world. I wouldn't dream of staying anywhere else in Florence.

We booked late and were happy to get the last room available at the property, the "small room"…read morecalled the Elena. This room is very small but super nice for the price! I have no complaints about the room. It was clean, comfortable and well furnished. While it was indeed very small, we were able to move around with no problems. The bed was cozy but comfortable and hard, like most beds in Italy; (some extra pillows would've been appreciated, we had to roll up our clothes underneath to create a makeshift pillow). Everything was in perfect working order and the room's decor was homey and comfy. The common areas are adorable with a communal kitchen, workspace with computer, and tea / dining room. There are even two friendly fish by the entryway (I really wish they had a bigger bowl, though -- I am worried about their health and happiness)! The owner has really thought of everything -- there were tourist books in various languages, a nice coffee machine, fresh flowers in the room, an in-room refrigerator, nice toiletries and even umbrellas to borrow by the door. Upon check-in, the staff was eager to offer suggestions for places to see and things to do. On our departure day, they called us a taxi. It was great service. The room had a very modern bathroom with a lovely rainfall overhead showerhead with terrific water pressure. The bathroom space was cramped but not unworkable. There was no bidet, only a kitchen-style sprayer that came out of the wall. We laughed at that but we don't use bidets anyway. The property is difficult to find. Look for the Hard Rock Cafe (it's across the street) and the new Nespresso store (it's right next door). You can walk there from the train station but I wouldn't recommend it if you are carrying heavy bags. The location is phenomenal; you can walk just about anywhere you'd want to see in the city. I was thrilled with the location. I almost hate to write this review because I don't want to secret to get out! The #1 best thing about this hotel was the in-room A/C! It is INDIVIDUALLY CONTROLLED and cooled our room down like an icebox! This is so very important in Italy and Europe in general and as an American from a desert city, I know heat and I like to be cool. We were chilly as penguins at this property. The Elena small room had zero view, but it didn't matter to us (see my photos of the view from our room). We only slept there so I didn't care if we had a city view or not. The entire city is steps outside your door! We enjoyed the complimentary breakfast. It was served at a cafe around the corner / a short walk away. You can take a table inside or outside without paying any extra. We had breakfast there twice; the first time the employees seemed SUPER annoyed at all the B&B guests and were less than friendly and welcoming. The second day it was smiles all around. And yes, we speak Italian and communicated with them in their native language (though others did not; they were really annoyed at them)! Good, fresh and sweet pastries and tasty espresso. Note that this B&B is in a very old building that is shared with full-time resident tenants. You will see locals coming and going with their dogs, groceries, etc. There is only one very old-style cage elevator that, if it is ever out of service, you'd have a very hefty climb up several flights of steep stone stairs. Just be aware of this if you have mobility issues. I'm not sure a wheelchair would fit in the elevator either, just FYI. This is a beautiful, romantic B&B. And don't you dare call it a "hotel," the owner really, REALLY hates that! He will correct you (again and again) if you do.

Stayed here for two days location was GREAT! Staff was friendly really liked the decor... You are…read morereally centrally located. My only complaint is when I booked the room online it clearly stated it had AC... The first night was horrible we had the AC on and it only pumped in hot air also the room we where in was sooo hot. After having a horrible nights sleep and being attacked by misquito's I called over to the main desk a woman answered when i asked about the AC her only response was " We recently switched the AC to heatas it was cold a few days ago" I asked if anything could be done as the room is miserably hot. The only thing she said was "i'll notify the owner" so we went out around Florence seeing all it had to offer only to come back to a VERY HOT room.

This hotel has a few quirky designs but the place is cool…read more The renovated rooms on the 5th floor are top notch. Didn't see the floors. The staff is excellent. They are very very hospitable and accommodating. They speak very good English as a bonus. The location is perfect! Close enough to train station to walk with roller suitcases. 5 Restaurants outside the door all with good food and better service. Gelato shop across the plaza with places to sit in the plaza park and enjoy. Walkable to many sites and taxi stand nearby if you don't feel like walking. We would definitely stay here again.

So I was originally booked for a hotel nearby when I arrived at Florence but left because it was…read moresuper gross. My girlfriend happened to be staying at Hotel Universo so I decided to go there. The hotel staff at the front desk were all amazing and extremely attentive, especially Suzana and Lisa. My room was a nice size and CLEAN. Which is my most important major concern. The bathroom was spotless and great water pressure!!! The room itself was very warm the heat was on blast however the windows open up and the fresh air cooled it off quickly. The location is fantastic as it close to the train station. The only negative thing I would say is that hallways are poorly lit, which could be dangerous and the lights in the room are dim. Except the bathroom lights which were fine!

My sister and I stayed at the Pensione for 3 nights, and it was a delightful stay. We researched,…read moreand this location is to die for! It is in the heart of Florence and a few minutes walk to everything. We had a deluxe double bed room, that overlooked the Piazza della Repubblica. At night, when the window was open, music from Caffè Paszkowski would filter in. The beds we comfortable and the bathroom was very clean. The complimentary breakfast was basic, but how can you go wrong with ACE juice and some Nutella on a pastry? Whenever I am in Florence again, I will be staying here!

This hotel is in a great location and the staff were friendly and helpful. However we asked for a…read moreroom upgrade which we got on the 2nd of our three nights and although it was a very large room would easily sleep 4 + and it overlooked the square the room was very tired looking and the scaffolding at the front spoiled the view. The bathroom was completely different though, very clean and quite modern. We had no way of making a drink or even keeping water cold as there was no fridge. The Internet connection was poor very slow and even unavailable for some of the time. Florence is a lovely city and we enjoyed our stay overall.

Wow wow wow! Location is prime, beautiful and the service was impeccable. I have never fell in love…read morewith a hotel and I definitely fell in love with GHM. Booked through the hotel collection with AMEX travel and received such an amazing return. Giulia/Giuseppe were superb! Giulia took care of our check in and is full of amazing information! Giuseppe helped guide us to our rooms and was helpful in explaining how the room worked. The wait staff in the breakfast and the lounge/bar area were all very friendly and helpful. We really enjoyed our honeymoon staying on property. A little bummed that the pool was closed but it was chilly in November so I totally understand. The rooftop was still open for use if you want to go take photos of the amazing view or bring your beverage to enjoy. I can't wait to come back to Florence and will be looking forward to staying on property again. My favorite was the breakfast buffet! The cappuccino, americano, the buffet spread.... Gah I dream about it still. Bed was very comfortable and the bathroom was beautiful, open and great water pressure w the rain style sprayer in the shower. Love the bidet but I think that's just standard in European style bathroom. Lastly, the view! We really lucked out w the room and the location... definitely the best hotel I've stayed at so far and we can't wait to be back.

A bumpy start with a stellar finish. My room was facing the square and was incredibly quiet and…read morepeaceful. I felt safe sleeping with the window open, breeze coming in. One night with a magical thunder & lightening storm. I slept better there than any other location on my lengthy trip. Hot water and great water pressure A+++ But, the best part was the staff and the people. I wish that I could name them all. The booking manager went out of his way to assist with a booking error that was all my fault. Quite an ordeal for him to correct. I am grateful. The front end manager took care of a room issue upon arrival and went above and beyond to make it better than okay... Specifically, two of the people that helped with room service were gracious and kind. It's wonderful to be greeted with that energy first thing in the morning. The restaurant and bar staff were kind, friendly and helpful daily. They really made me feel welcome and at home in Florence. The food is exceptional. You mist try the chocolate chip cookies and chocolate croissant- better than France I don't normally care for chocolate and these were a favorite! The touch of salt in the cookie and crispness at the edge! Masterful! The breakfast buffet is A+++ Beautifully displayed, large variety of options- FRESH! I had 3 dinners onsite- I loved the chicken Cesar salad. Pasta was delicate with complex flavors...Room service for breakfast made working from my room and a slow pace in the morning essential for the ease of my stay. The staff were incredibly kind and accommodating when I messed up with the room service ordering. They went above & beyond to help and make me feel comfortable. The hotel is in the perfect location. Close to walk to everything. Taxis a few steps away which is good because with traffic - requesting a car can take a bit to get to you before you even begin. Train & public transportation 5 min away. The over arching theme was the kindness of the staff - across the board. I am grateful... and... I can't wait to return and have recommended Grand Hotel Minerva to many headed to Florence.

The outside looks nice but very deceiving! Rooms are tiny…read moreand awkward! Shower was weird with nice waterfall shower head but water never got hot enough! AC was too cold but lights were always going off cause sensor was too short. You could be caught in bathroom in the dark! So glad we are only staying here 1 night!

I travel to Florence twice a year. This trip was special for my birthday and U booked it through…read morelastminute.com. I usually stay in city center but wanted a more residential feel on this trip. This was a straight line across the America Vespucci bridge to the train station area. Easy to get around. The address in GOs and the info had me around the corner and I passed the driveway thinking this beautiful area was not my place-- but it WAS! The lobby is modern and beautiful and the staff had everything ready for me. My room was on the first floor past the bar and each door had a different 16th century character on it. The room was contemporary design and felt - interesting. The amount mirrors in my room, the wear on the walls and clear glass shower wall into the hallway put me off as I was thinking this was NOT my kind of hotel. There was also no coffee machine or any tea like someone would have stayed until morning. The staff said no coffee came with my room and I should buy it at the bar. I actually tried to contact the booking company to change hotels immediately and they did not respond. I was reluctant to sleep in the bed. The next day I went for breakfast and the experience started to get better. I went out and bought an electric kettle. Water and tea. There was no communication from the booking company and none for the rest of my trip. The following day was my birthday and I took a trip to Cinque Terra for the day. When I returned to my room the room staff had left me a beautiful assortment of macarons with a candle, and a coffee machine. That was so nice of them. The place grew on me and the food was fantastic. Staff we really kind and the place was super clean. I'd definitely return. They made my stay wonderful

What an awesome hotel away from all the hustle and bustle of the touristy areas. But still close…read moreenough to walk to them as well!! Clean and comfortable rooms with an awesome staff that is so friendly and professional. From Massimo, the doorman, who ALWAYS greats you with a friendly smile and pleasant conversation, just a great guy. Dino and his crew at the top notch complimentary breakfast were also first rate. The food was delicious!! Our room was a garden suite with a wonderful outdoor sitting area, like our own little house. Maids kept the room so clean!! We had dinner our first night in the hotel restaurant which was also delicious. This is a 5 star hotel and they earn it. Stay here!!

What a wonderful stat at this luxury hotel. Private garden suite and by private I mean just for…read moreour room. Daily service included coffee, reset, turn down and free breakfast. Dinner available in a lovely setting indoors or al fresco. Concierge was exceptionally helpful and they will do just about anything you ask. Requested services were promptly responded to with genuine enthusiasm and graciousness. The room was impeccable and the seating area within was a nice addition as it made the room have a general apartment feel. Bathroom amenities were above reproach with everything you could ask for and anything you wanted just a call away. In room dining 24 hours a day. Breakfast delivers to the garden upon request. Located across from a park this hotel was quiet and luxurious. A perfect stay.