We stayed here for a whole week while in Madrid. Must say my first impression of the hotel was not…read moregood mostly due to its busy decor and feeling outdated. Also wasn't sure of the location - the main museums are at the other end of Gran Via - a half hour walk. However once I got over the decor and color scheme - dark greens, beige and salmon colors - the furnishings and fixtures are actually good quality and modern. Standard rooms however are very small. Only one chair. Bed is comfortable with crisp cotton bedding and shower excellent but for two people the space is a bit cramped. We had a second floor room with a small balcony facing the front (only the second floor floor rooms have balconies) and with the French doors there's a bit more light making the room seem more cheerful. Fridge, safe, electric tea kettle are good to have as well. Breakfast is good, they change the pastry types once in a while. It's not automatically included in the room rate but cheaper if you include it when booking. The area has lots of parks and green spaces. Sabatini gardens right across the street. Walking distance to a couple of metro stations. Carrefour Express store in the next block. Nice local restaurant Loredo around the corner. It is a half hour walk to the main museums near the other end of Gran Via - Prado, Thyssen, Sophia, as well as the train station Atocha - so might not be the most convenient depending on what you plan to do in Madrid. However metro is easy and cheap to take so getting around is not a problem as long as you are near a metro station. We've used all three nearby metro stations - plaza Espana is the closest, Principe Pio is second (connected to a huge shopping mall), and Opera near the theater a bit further has some more nice restaurants.

Excellent beds, clean rooms in good location. The shower was…read morea little tricky to open and close but good water pressure. I would suggest they invest in non slip shower mats. I found the tub to be slippery. I found the towel warmer useful to dry my hand washed clothes. The staff was helpful. I recommend the hotel.

Service and staff are fantastic as always but this is not the usual vibe we experienced on this…read morevisit. Well this is why. As of now 10/18/2025, construction is on going and the noise is unbearable at the 12th floor. Before booking your stay, , please inquire about the on going remodeling and Avoid it for now until they are done. We always stay here at Melia and is our favorite hotel due to its location but this time no one informed our agent and they did not let us know about the construction activities when they booked our rooms. We were awaken with jack hammering noises, ear deafening and wall vibrations etc. Many thanks to carameltrail.com handling our reservation. They were able to move us to the other Melia Hotel to save the vacation / holiday trip. Thanks as well for the years of private tours and booking our hotel accommodations. Will edit this post when all is back to normal.

We stayed at Melia Madrid Princesa for the Madrid part of our honeymoon, and it was a beautiful…read morestay. Our room on 11th floor had a great view, we liked the double sinks in the bathroom. We loved the cold cucumber water and candy snacks in the afternoon after we had a busy morning and went back to our room to freshen up. A nice touch, cool detail. Staff was friendly, perfect English to accommodate our struggle Spanish. They sent us chocolate covered strawberries, currants and champagne as a honeymoon gift to our room, very sweetums. The location being next to the Ventura Rodriguez metro stop is incredible. We did not pay for the breakfast since we were looking to try different breakfasts around the city. Indoor pool is a cool amenity but we did not utilize it this trip.

This beautiful hotel in the heart of Madrid is close to the action in the heart of the city yet…read moreoffers quiet interior rooms upon request. This was unquestionably our favorite shower in Spain. Anyone and everyone who works at the front desk is incredibly helpful and friendly! Unfortunately, the pillows are flimsy, and the mattresses do not offer good support. So this was our only hotel in all of Spain at which we struggled to get a good night's sleep.

Location location location! While the rooms were a little dated, the bathrooms were magnificent…read more Hotel staff resolved issues very promptly.

Wonderful hotel in a great location. Check in was super quick. Was here for three nights on…read morebusiness. There are so many restaurants close by, as well as a small grocery store. Also lots of shopping in the area. And an easy walk to the palace. Public transportation is right outside the front. My room was very quiet. It faced an inner courtyard that was very quiet, in spite of me opening the window at night. The bed was comfortable. Great stay. Happy customer.

Love, love, LOVE this hotel for the location! My boyfriend and I walked almost everywhere during…read moreour stay in Madrid. Mercado de San Miguel was only about a 12 min walk away and Gran Vía, Museo del Prado, and the Reina Sofía Museum were all around a 20 min walk which felt like nothing because the city is so beautiful to explore on foot. We actually loved walking because it ended up being the best way to stumble upon amazing tapas bars and hidden gems we never would have found otherwise. The staff here were also super helpful. We only took a taxi once on our first day because we were running late for our timed reservation at Museo del Prado. After that, we walked everywhere! We stayed here for 2 nights and were especially happy because our rental car from Sixt was conveniently located just around the corner from the hotel like literally about a 2 min walk away! Super convenient if you're planning to explore beyond Madrid like we did. We also had a badass view overlooking the beautiful plaza in front of the hotel such a vibe! The nightly price is very reasonable once you factor in how central and accessible this hotel is to everything. We saved so much time and transportation costs just by being able to walk everywhere. 10/10 would absolutely recommend!

Having visited the top of the Riu in the evening, I was excited to go back to see the views of…read moreMadrid during the day. We were able to go up to the top on almost immediately with only a very short wait. Once there, it was also a very short wait for a table outside against the railing, looking out over the city. Wow, the service was a little bit slow, they were extremely busy and our waiter was so nice. We ordered cocktails, as well as nibbles to share. The food was good, the cocktails were tasty and you cannot beat the views! We did stand in line in order to take pictures standing out on the glass overlook. It certainly gets your heart racing! Definitely worth a visit.

March 2026 View is incredible!…read more We had an excellent experience celebrating our anniversary at the 360 Rooftop Bar. Located in the RUI Hotel Plaza Espana. Enter at the back of the hotel. Reservations are recommended. €10 per guest for entry to get to the top floor. There are several place to be served food and beverages. The menu is similar in each venue. We chose sunset happy hour at the lounge which was an upbeat vibe. Others went to the rooftop bar that is open air. Pricey but worth for once in a lifetime special occasion. Tapas and drinks were good. Service was great. I definitely recommend. Enjoy!

This is a nice enough apartosuite hotel that is conveniently located close to the Royal Palace and…read morethe Plaza de Espana. We got a suite, which is one bedroom, one bathroom with kitchenette and sofabed in the living room. Our suite was non-smoking, but someone in the hallway had obviously smoked, and we could smell cigarettes pretty much throughout the hotel. The suite was fine but hardly luxurious. The bathroom was large, and the shower had good water pressure. The beds were comfortable. There were two televisions, but the one in the bedroom did not work, and the maid they sent up to help us was unable to make it work, even for local channels (and there was no plug for Chromecast). The pillows were pretty thin, and the towels were scratchy. Being March and rainy, the rooftop lounge was closed, but I can see how that would be a lovely place to watch the sunset in the evening. We did not have breakfast in their buffet, but in the afternoon, the breakfast room is open for free coffee and snacks. There's a Carrefour Express a block down the hill, and we went there to get fresh orange juice, fruit and yogurt to start our day instead. Would I return? Maybe. The location was great. The staff was very friendly and helpful. But I did not like the lingering smell of cigarette smoke, and the room was barely ranked as mid-range in decor.

I stayed for 3 nights in April 2024 so my review is tardy. My room, a studio, was wonderful! Very…read moreclean, well set up. I had a view of the sunset every night. I would go to the grocery store and bring dinner back with me. The view from the rooftop terrace was amazing. It was not yet open so I'd bring up a glass of wine and a sandwich. The front desk personnel were very helpful. I am looking forward to staying again in April of 2025. Going to make reservations as soon as they open.

This hotel is absolutely amazing. The rooms are very nice, the breakfast is delicious, the service…read moreis absolutely amazing. When I needed their help they were on it! They made sure that I had an amazing stay in their hotel and it really was. If I'm ever back in Madrid, I know for sure I'm going to stay here again!

We really liked this hotel for many reasons. First the location is great. Walkable to a lot of…read morelocal attractions, restaurants and shops. If not though, it was right by a metro stop! The decor is beautiful. Really comfortable and aesthetic. The room we were in was a bit small but overall clean and comfortable. The service we had was great. Everyone was very friendly and helpful. I would recommend staying here if you get the chance!

Caught a flight out of Madrid so we stayed here for a night…read more Room 404, 2 beds Small room with all the usual + a mini bar. The room was separated from the bathroom with a glass wall. With some parts frosted. i had wished there was more privacy than a glass wall separating the bathroom and bedroom. I don't really want to see my friend in the bathroom or her see me.

Outstanding facility and service staff. Bar staff went above and beyond and made an ice pack for my…read moreaching back.

I am writing this at 3am as it's the last drop for me having a hard time sleeping here, the bed is…read morehard and it's not for 2 people, it's a bit bigger than a twin bed. Started with us having to change rooms upon arrival from a long flight because the bath tub didn't work properly. It wasn't an easy process since they tried to convince us to "just take showers instead". Er... no. We are tired and sick and we paid for a room with a working tub. Nobody offered to carry our bags from the start and they tried their best not change our room but we stood our ground. In the new room the bath tub also doesn't work properly but whatever we were able to make it work manually in order to have a bath full of water without leaking. The bathroom has no towel warmer, the bath is super slippery and dangerous I almost slipped twice even tho I was using the safety mat provided by the hotel which poorly fits the tub. Ours is a very outdated room and it's honestly the WORST bed I've ever tried to sleep in my life, my husband and I are not big people! We are tall but not wide, we can't barely fit in the bed and it's hard like a table!! Tho the service was great, the food at the bar was not good, nothing we ordered tasted fresh, even tho we ordered local dishes, it just doesn't feel like a 5 star hotel at all here. I stayed at intercontinental hotel in Porto march of this year and the experience was completely different. I'm so disappointed and feel like I would have had better sleep, saved my $ had a more comfortable stay at a Hilton or even a Marriot courtyard but now it's too late and we have to suck it up because we only have a little over a couple more days here in Europe. My advice: don't stay here!