I really enjoy the location and the neighborhood--it's a beautiful area, close to great…read morerestaurants, shops, and a lovely park. That's honestly what keeps me coming back.
However, I wish the hotel staff were more efficient and friendly. The housekeeping team is inconsistent, often forgetting basic amenities (this time the iron was missing and the phone was totally disconnected from the wall of no way plugging it back in) and leaving the room less than clean. That shouldn't be the case at a hotel of this caliber.
One ongoing issue I've experienced across multiple stays is the lack of water in the gym. Every single time I've been here, there's no water available. I've had to call the front desk about it multiple times, and once even approached a housekeeper--an older gentleman--who just shrugged his shoulders as if to say, "I don't care." That was particularly frustrating after running five miles.
I really hope management takes this feedback seriously and improves staff training and accountability. This hotel has so much potential given its prime location, but the service standards need attention.