I had a mixed experience at this hotel but it was largely positive.
Check In: Check in was a breeze but this was largely because I am a NH Hotels rewards member and did most of the check in process in advance online.
Room: We booked a junior suite and it was lovely. The room was large and perhaps was once two separate rooms. There were two spacious closets for storage, a nice sized living area, huge bathroom with 2 showers (one large stall shower and one bath/shower combo), and nice bedroom. The bed was extremely comfy with soft linens. Robes and slippers were also provided.
Service: Service at the restaurant was very good. I was disappointed with the front desk at check out and management's follow up response. My husband and I had to check out early because we learned late on Friday that we had to attend a memorial service on Sunday (we were scheduled for a Sunday morning check out). Although they refunded the pet fees and hotel taxes, they would not refund the breakfast. They said that I should have purchased a refundable room. This is also the only NH location that charged me for both dogs even though they are very small.
Location: The location is very good. The tram stops in front of the hotel. It is near multiple restaurants and is a 10 minute walk from the harbor and a couple of historic neighborhoods.
Food: The breakfast buffet is excellent. There are multiple hot and cold options. The pastries offered were great: bread, flan, creme brûlée, a very fancy cake in the shape of a cocoa bean, and coconut cake. Lots of fresh fruit and juice. Good bread selection too.
Other: Parking is not directly available at the hotel but 2 blocks away. The entrance that is closer to the hotel is harder to reach with a car but there is a more direct entrance an additional block away. The hotel is pet friendly but has a steep 35 euro per pet fee. read more