Don't expect eveything to be the same thing G as the USA for the people looking to get the same…read morequality. For Mexico, I believe the service and the cleanliness was in the 90th percentile. This hotel is located on the 3rd level of a small shopping facility. Cabs are usually waiting for you downstairs for your convenience. I had a personal driver with me at all times so that was not needed. However, if you are looking to go to a local joint, you might need to hitch a cab ride as there really isn't anything close to it. There is a small mall within 5min and a home depot next to the hotel. The room itself was big enough for any travelers. There was a shower stall which was sufficient enough for me to shower. Some people need bath tub but you might not get lucky if you have the cheapest room. The toilet flushing is always a case in other countries and this seemed to be the one as well. Not too sure why it doesn't flush in one shot but that's just my problem. Safety deposit box is there for your important belongings. Iron board and iron was there as well. They give you 1 bottle of water which is usually not enough for you to be hydrated during the night. The gym was big enough but not much exercise machine in there. If I remember correctly, 3 treatmills, 1 elliptical machine, and 2 bicycle, and free weights. Good enough for me but the elliptical machine was on its way out. Staffs were friendly and tried their best to accommodate you. Be nice and you will get the respect of getting that in return. Morning breakfast was great with fresh fruits and other tasty treats to energize you throughout the day.

Todo bien, lugar lindo y servicio bueno . Las habitaciones muy cómodas y silenciosasread more

Very pleased with my four night stay at this beautifully renovated resort. Service and dining are…read moreboth top-notch, and the resort grounds are beautifully manicured. Would highly recommend to others.

We stayed at this hotel for 7 nights and it was an amazing experience. We hired a private driver…read morethrough the hotel and the driver told us that because of the teacher strikes and soccer game, he would not be able to drop us off in front of the hotel. The hotel called him when we were close and they walked in the pouring rain with umbrellas for us, took our luggage, and escorted us in. That was just the beginning! Any time we were in the lobby, we were greeted warmly and we were offered snacks or drinks (that we could easily get ourselves). Everyone was so nice and welcoming. Complimentary breakfast was delicious, service was outstanding. We will definitely be back. Muchisimas gracias por todo, nos fuimos con el corazon pesado. Nunca nos vamos olvidar de ustedes.

Overall my stay at the Hotel Zocalo was ok. I wanted to love this hotel because it's close to so…read moremany places...after all it's in the Zocalo, but my issue with the hotel was that our room was waaaay too small. Hubby and I paid for a deluxe King room and for the price that was paid we expected much better. Our room felt cramped and on top of that there was construction happening on the building next to where our room was and the construction went on until about 11 pm at night which was honestly quite irritating. Sadly I did not take pictures of the room, I messed up on that part but trust when I say the room was small. The view of the hotel itself is marvelous and upon arrival we were offered a complementary shot of tequila or wine (shot preferred) The breakfast was ok, hubby enjoyed his breakfast. I did not care for the hotcakes though.