A good stay which could have been a great stay. The room itself was beautiful. Comfortable bed, great water pressure, great air conditioning, large flat screen TV. Pretty much everything you could want from a room. The place seemed grossly understaffed and the staff they did have was considerably inept. Friendly enough, but incompetent and inept. I waited about 45 minutes + in the lobby while there is no front desk attendant to check anyone in. We were told by another employee that he "doesn't know where she is." Meanwhile there is a self check-in kiosk that does not work, not helping matters any. Eventually the desk attendant surfaced, and once again - friendly, but unhelpful. I asked it they provided any sort of laundry service, and was told no - only to find out way too late and after the fact that they did. This place could be wonderful, but unfortunately their staffing is settling for mediocrity. I'd come back at a low rate, but anything more than a $100 stay or so, I'd probably look elsewhere. read more

I recently stayed here over the weekend June 2,2019, I must say this hotel really impressed me,first the location was perfect right near the harbor in walking distance to everything,second the hotel staff was super nice ,i really appreciate that,third our room was super cute and cozy,the bathroom omg I loved the bathroom,the shower.... now the one con i did have was that the rooms had hard wood floors or what looked to be hard wood floors which need to be dusted and mopped on the regular, if housekeeping was point then i would have gave the hotel 5stars but again my stay here was amazing. I will definitely book again, also we decided to grab breakfast at the hotel mmmm the chicken and waffles were bomb read more

Hotel RL Baltimore Inner Harbor - The lobby @Hotel RL - Hotels Near Me - Baltimore, Maryland

So the hotel is in a great location. But everything else was ok. No refrigerator in our room. My hubby accidentally reserved the handicap room which is fine. But there was no shower curtain. Jo hand towels. Just enough for two wash cloths and bath towels. The smell of smoke was too much. I don't care what people do in their own space but weed and cigarettes all over our 5th floor. Then the worst of our night was the non stop screaming kids next door to us. Unfortunately we had an adjoining room with locked doors on both sides but the noise from 12:30am-3 was just disrespectful. No one came up to address our complaints. Never ever will I stay here but lesson learned. This has got to be the worst hotel I've ever stayed at. Hopefully it'll improve for you all. Just disappointed is all....l read more

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I booked 2 rooms from Expedia for an overnight stay to celebrate my 21st birthday. I was have a few issues checking in but the man checking me in, Jon, was very reassuring and made sure that me and my friends were acclimated well into the hotel. He was humorous and friendly and even took group pictures for us. We were also given a round of shots from the bar which was really nice as it was my birthday. They decor of the hotel was very nice, simple, and youthful. The rooms were a good size with nice, hardwood floors. Beds were comfortable and bathroom was nice. Elevators were extremely small, though. It also is in a good location, in walking distance from the inner harbor and many restaurants. read more

Very nice hotel near the Inner Harbor. The restaurant/bar is very nice. Uber Eats will Deliver too. Fair price for the rooms which are very comfortable. The big downside is that this is not a safe neighborhood. So watch out. read more

We check into Hotel RL the evening of July 6, 2018. We were welcomed by a valet driver who kindly helped with our baggage, as we walked into the "lobby" we were taken back by how different it was from other hotels. There was a coffee bar and sitting area to the right, 1 of the 3 elevator doors had an amazing mural painted on it, and to the left was this cute step sitting area, also to the left was a sound stage. We checked in, pretty basic here. To the right of the check in was a sliding barnyard door, I opened and it inside was a huge table, bean bag chairs and tons of board games! This was cool. Okay, lets get to the room. We were on the 4th floor, with a view of an alley, no big deal there since we were not spending most of our time in the room. The room itself was very neat, small but cozy. We had a king size bed but also it had sort of a trundle bed that was under the TV, i though it was a dresser but when we pulled on it, there was a bed! The hardwood floors are very nice, truly nice. The bathroom was huge as well as the shower. The king size bed was amazing, not too soft or too hard. It was perfect. The décor in the room was so unique and I am sure each room was different with artwork...)side note-the AC is fairly loud and construction outside our room had us up bright and early, which was okay because we needed to be up early anyways)...we put our stuff down and headed to explore inner harbor, which was literally a 5 minute walk. We returned to hotel around 10pm, it was my birthday that night and I wanted to head to the hotel bar... another couple was there but I didn't see a bartender. 2 minutes later Sven came around and asked what he could do for us. I asked him to make me some type of shooter that was sweet, but not too sweet. And he delivered a whiskey/pineapple and I think sour mix shooter--perfect. Continuing at the bar I asked for 2 chocolate cake shots, probably the best ones I have ever tasted. Sven was polite/entertaining/funny, had couth and just an overall good person. Next morning, Saturday we went back down to restaurant/bar area and were greeted by Allen, who kindly welcomed us and handed us breakfast menu. We ordered the pancakes and the RL special, which did not disappoint. The pancakes are amazing and a must order! I also ordered a vanilla latte from the coffee bar and the woman who made it did a great job because it was delicious. I highly recommend this hotel, and we will return at some point. The whole vibe is so eclectic, a must stay. Bonus points for being dog friendly! I hope Sven and Allen get the recognition they deserve. They seem to really enjoy working at the RL Hotel, and enjoy making guests happy and welcomed. Thanks Hotel RL, I thoroughly enjoyed my birthday weekend ! read more

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I'm giving 2 stars to be generous, only because the hotel is clean. Besides that, we were VERY disappointed. I've never written a review in my life, but I have so much to say after feeling misled by all of the positive reviews from this place. The hotel reeks of going out of business. It was empty and quiet and lacked in the advertised amenities. Check in: What check in?? Oh you mean the random table in the middle of the entry way where there was a girl standing over her tablet? No greeting. We didn't know she was staff and wandered around looking for a front desk until the valet driver pointed us back to the girl hunched over her tablet. Um. Ok. Be prepared for them to charge your credit card right away fifty dollars per night for the length of your stay as a security deposit! Any place I've stayed has held my card number for incidentals, but I've never been charged like this before. One of the reasons we chose this hotel was because of the amazing restaurant/bar they advertise. Honestly, I don't think they even have a restaurant. Both Saturday AND Sunday nights when we were looking for food there wasn't any. Kitchen "closed early due to occupancy". WHAT? I never saw it open. Although, it seemed they offered some sort of breakfast, I'm not totally sure it was even prepared on site. During the day time on a Monday I walked up to the bar/kitchen area and asked them what kind of juice they had that I could take up to the room. None. They had NO juice. No orange. No tomato. Nothing. What? Struck me as odd that a kitchen just closing after breakfast had no OJ. Maybe they just ran out. Hmm. Our room was OK. Until our second to last night the heat didn't work. It was 20 degrees outside. We were moved to a different room. Neither had a mini fridge or a microwave or a coffee maker. The first room didn't even have a dresser, although the second did. Which is odd. Why some rooms would have dressers and some wouldn't is beyond me. No safe either. Website says they have a safe at the check in desk, but again, the check in desk is a random table in the middle of the "lobby" with no one manning it. So.... yeah. Finally, the staff: Not overly friendly. Seemed put off to have to answer any of our questions really. The nicest person we encountered was the maintenance man who came to fix the heater and brought us keys to our new room. Stay at the risk of your own disappointment. read more

Pros and Cons on this hotel. Pros -Clean -Nice rooms -Friendly and helpful staff -The bar makes good food and drinks -In a great location (walking distance to everything in the Inner Harbor) Cons -Walls are a little thin. Could go for some better sound proofing. I'd definitely stay here again. read more

I loved the lobby of the hotel and when I first entered the hotel and I was pleased with the location. It is only a few blocks from the inner harbor. The room is spacious and I appreciated the wooden decor. The room is modern. However, once I got settled I noticed there is no refrigerator or microwave. Then I entered the bathroom and noticed my soap was used...no big deal. I didn't really look through the bed before sleeping in it for the first time (I now regret). The first morning I wake up and can actually my sheets after sleeping, because the day before I came in the evening and I didn't turn on much light. After pulling back the cover that is over the comforter I JUST slept it...it Has big yellow stains like someone tried to hide them and I also noticed 2 long European hairs in the bed. I am not happy with this at all. Very gross to be sleeping in. I also checked out 2 hours late and very thankful that they waived the late check out fee. read more

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I can not say enough good things about this place. We stayed here last night for one night. The staff was awesome, super nice and welcoming. The bed so comfortable. The room, immaculate. It's just a really cool place. I loved all the interesting details. This is a new hotel, only opened in August. A few reviews on TripAdvisor said they still had to work out some kinks, but I think those have all been worked out. I wouldn't change a thing. I could understand why some might have trouble with the untraditional front desk/check in process but have an open mind, it's just fine! Also, just a warning, make sure you're very comfortable with your roommate because the bathroom door is just a glass plane that doesn't actually close. We would absolutely stay here again. Hope they keep up the good work. read more

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Honestly the lady at the front desk ruined most of this trip. We arrived and she rudely told us that the room wasn't ready while on her cell phone. She was not friendly at all. After waiting about 30 minutes we finally got to check in. The room itself was pretty nice but they really needed someone to clean the windows outside.. you could barely see out they were so dirty and the windows were very large/tall with great views. We actually experienced a toilet that never stopped running, then in the am we tried to shower and it never got warm. They tried to fix it, took 2 hours, couldn't fix it, and had to put us in another room to shower. The lady (same one) was very rude over the whole ordeal. They have a small fitness center in the (very scary) basement area which I used, and there were no towels down there, cleaning wipes/spray, nothing. There were no signs for ice/vending so I had to ask and it was through a room/door with a code. Lady at the front desk never told us where the ice was or the code to get in, so I asked a worker for help. Next time we will stay somewhere else who wants our business b/c this place did not want it.. The lady at the front desk needs to be fired. There are homeless people outside that would do her job better.. FYI the small coffee shop or whatever it was looks like it had been closed since Covid.. read more

My wife booked us a stay at this hotel for quick weekend birthday trip. The only thing good about the hotel is that it's walking distance from the inner harbor. We arrived early before check in and they let us check in early which was great. Little did we know that they downgraded us to a room with a queen size bed. That said the room seemed to be 25% smaller in size and didn't have a mini fridge like the others. Something was also up with the water, I found myself taking cold showers multiple times. After dinner one night we returned to the hotel and bought a bottle of wine from their bar. We ordered a bottle of cab and they charged us for a bottle of Chardonnay. I questioned this and the bar tender basically said do you want it or not. Then went on to say, take it or leave it and what are you going to do about it anyway? We also had another couple with us that stayed across the hall, also on the 7th floor. On the last night there they were awoken at 1:00 am from the noise at the bar across the street 7 floors below us. Because of the continuous noise they stirred in bed not being able to go back to sleep for what they say seemed like an hour. Finally, at 2:00 am gun shots rang out, they jump out of bed and looked out the window to clearly see the victim lifeless in the street. The police took roughly 10 minutes to show up and the ordeal wrapped up just before daybreak. Do yourself a favor and choose another location. read more

Hotel RL Baltimore Inner Harbor - Hotels Near Me - Baltimore, Maryland

This was not a cheap hotel but it was close to the inner harbor and seemed modern from the online pictures so I went with it. The rooms are damned filthy, there was blood on my sheets. Yes, you read that right BLOOD! The windows were filthy and there was stains from cups on the window sill. My main regret is that I paid in advance for the room. They moved me to a different room and the carpet next to the bed was sticky and the floor under the clothes nook looks like it had never been swept. The bathrooms are clean at least but the hot and cold on the shower are reversed, a good indicator of how this hotel is operated. Would not return. read more

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Worst treatment I've ever received from a hotel in my 49 years of life. Check in was supposed to be 3pm. They said my room wasn't ready yet and still needed to be cleaned. Ok that's fine, but it took 4.5 hours before I could get into my room. It totally ruined my plans for the day. When I asked for some sort of compensation, they said I had to have hotels.com call them because I paid through that 3rd party site. Hotels. Com told me I'd get a $50 refund. When I got home I got an email from hotels.com saying the hotel refused to pay the refund and gave no explanation. Luckily hotels.com was honorable and issued me a $75 credit off my next hotel stay. Do not stay at the hotel RL. Worst customer service ever! read more

Imagine you ask a high school youth group to design a hotel for millenials - this is what you would get. A lot of "cute" ideas that are poorly implemented, and poor service. The room was nice, but I was very disappointed with the service. There are a couple of friendly staff members, but otherwise they're understaffed and unhelpful. I stayed for 5 days while at a conference. One of those days, housekeeping took my used towels but didn't put any new towels back. The next day, housekeeping never came to clean the room at all. Half the towels and sheets had holes in them. I asked for a fridge to be put in the room, at the suggestion of the man who checked me in, but it was never delivered. I asked for two more days in a row, and each day they told me they'd bring one right up, and never did. Another day I asked for more towels to be delivered, and they never were. There's also a loud dumpster right outside one side of the building, and the windows are thin so you hear all the road noise and sound of the dumpster all night, loud and clear. To top it off, their website focuses more on the great coffee shop they have inside the lobby than it does on anything else - but the coffee shop is not operating at all. My room didn't have a dresser - only a few hangers on the wall. They bragged about a "sculptural clock" in every room, and it was a piece of wood hung poorly on the wall. All the things that aren't a big deal except they highlight how little thought goes into maintaining the hotel. I will not be staying in a Hotel RL again, and will likely avoid all Red Lion branded hotels based on this experience. read more

I probably wouldn't stay in this hotel again because it's on the more expensive side and the service doesn't match the price. The rooms do not have a fridge and there is not an ice machine on each floor. There's no space for clothes except to hang some up, but no dresser. It is very loud in the rooms, it's a busy part of the city and you hear it all. If you're a light sleeper, I would go elsewhere. I went down to the restaurant to order food and they did not get my order right not once, not even twice, but three times. I was told the wrong ingredients for seasonal vegetables and the bartender did not even know what the seasonal vegetables were to begin with. I asked for a salad with onions and I got a salad with cucumbers and peppers. I wanted the pasta with mushrooms, but with the ingredients I was told(peppers and spinach)...it comes out with spinach and tomatoes. So bizarre. The wine pour was generous so that's cool. The girls that work breakfast were great and saved this hotel's rating. They were sweet and accommodating. read more

There are plenty of cool parts about the RL hotel...but detractors take away from the overall experience. My husband and I stayed for two mid-week nights, and I really liked the eclectic lobby with neat wood steps/seating and funky murals. I wish the service provided by staff checking us in was friendlier...but maybe the woman was having a case of the Mondays. On first view, the room looked very nice...beautiful dark wood floors, and spacious with a cool mural of old Baltimore behind our King bed. (The bed was insanely comfy, definitely the best part of the hotel room.) Large walk-in shower. Nice gym downstairs and cool-looking game room. I really wanted to like this place, and I think with some tweaks it could be really great. WARNING: the bathroom has no door. I am not hyperbolizing...there is literally nothing between your naked ass trying to expel waste and your loved ones in the hotel room. While the toilet was around a corner from sight...my husband and I felt very "close" by sharing ALL the sounds of our various excretions. He actually got poo shy, and started heading to the toilets in the basement so I didn't have to listen in. It was like living in the 1700's and enjoying midnight runs out to the old outhouse. The walk in shower was cool...but the inch high water catcher on the floor didn't block the water from pooling in the middle of the bathroom floor. So we had to be careful to walk around the lake in our bathroom. If you have a tilting floor...why not have a drain in the center of your floor where all the water goes? There's also nowhere to place things in the shower, so everything gets put on the floor. Also felt depressed about the ratty, threadbare towel. There was only one bath towel (maybe husband and I should have taken turns with it?) and it was threadbare. If I had that towel at home, not only would I not give it to a guest, I would probably retire it to the rag bag before using it myself. This was unexpected in a "nice" hotel. The closet space was pretty nifty...but we really could have used some drawers to use for clothes. The room was huge, so it's not like space was an issue. Also, why only one chair? There was a cute little table, but I couldn't sit there with my husband...we had to play the game of who gets a chair and who sits on the bed. Small details like this seem to overlook the comfort of the guest. WARNING: No Coffee...even if they say there is coffee. The coffee is a lie! Hubby and I like coffee, so this was very annoying. We usually like a morning cup and occasionally (if we don't have to get up early the next day) an afternoon cup. No coffee in the room? I have never stayed in a hotel room without a coffeemaker. Even the dingiest motels with holes in the sheets have a little coffee station. Instead, on the table were 2 cups instructing us to grab coffee from the lobby. Well, ok. Guess we'll have to put our shoes back on, leave the comfort of our room, head down to the lobby for a cup of joe. We took the complimentary cups and went downstairs to learn that, no, there is no coffee. They take out the self-serve coffee at 11. We were wandering around the lobby looking for coffee when the lady at the bar took pity on us and gave us coffee from the back of the restaurant...but refused to fill the cups we brought down from the hotel room, giving us tiny cups instead. We had to throw away the complimentary cups from the room. Hubby and I were pretty confused by all this. WARNING: you will get to know your neighbors REALLY well. The walls are thin, and other reviewers have mentioned this...but it is the absolute truth. You can hear folks flushing in other rooms, you can hear the conversations and snores of your neighbors, and when they open their doors it sounds like they are coming into your room. This could be an AWESOME place someday, if the focus is a little less on being hip and cool...and there is more practical comfort in the rooms. read more

**My review does not include the restaurant, only hotel and services. This place is the Frat House of Baltimore hotels: sexy modern bathrooms (with no hot water); lofted bedroom ceilings (with paper-thin walls); smart tv's in each unit (with remotes and app settings that don't actually work), and an unknown speaker system rumbling the baseboards at all hours of the night, no matter what floor you find yourself on. Try calling Guest Services for anything and they will either A. give you the same attitude as a moody teenager or, B. simply disappear on the job (not kidding..had to get the restaurant associate to help me figure out a room reservation when the front desk clerk was unaccountably "gone" for several hours on a weekend morning while I was checking in.) **Please note, both security guards slept soundly at the front entrance during all of this. I cannot make this stuff up: one of the front desk clerks actually hung up on me and when I called back, told me "I thought we were done dealing with your issue". RL only gets two stars due to the price of it in comparison to surrounding spots. It's also clean, overall..but I kind of think that should be a prerequisite! If you're trying to impress a girl after prom, head this way. If you're an adult looking to enjoy a vacation away from home, keep walking.. preferably, in the direction of an establishment with thicker walls and better water pressure. I'll leave it at that. This place might hold some level of promise someday, but I'd prefer not be the guinea pig waiting to find out when. Happy travels! read more

My wife and I recently spent two nights here. The place is fantastic! The room was big and clean. The staff was extremely helpful and friendly. We ate breakfast at the hotel one morning and it was great. The lobby is fun to hang around in when you want to just relax and have a drink. We will definitely be back and recommend this hotel to anyone looking to stay in the area! read more

Really enjoyed my stay at Hotel RL. I'd be happy to stay there again and even check out other RL hotels in the future. The room was tremendous. Spacious, functional, sleek and clean. Loved the high ceilings and huge windows. Bathroom was spacious as well and had nice products. Slammed down our AC and it worked great. The pull out Murphy bed was great for my toddler. Bed and pillows were extremely comfortable. Our window was right outside the clubs and while we heard some of the street noise at night, it didn't disrupt our sleep or our toddler's. Nothing that was unexpected staying in the city. There was a huge rainstorm during our stay, so we took advantage of the many lounge areas and game room. I thought the Living Stage was going just to be a gimmicky thing but I ended up appreciating some of the performances, specially since as I mention we were stuck in the hotel for a night. Location was great. Quick walk to the Inner Harbor. Free espresso drink was a nice touch but it was hard to figure our the logistics of it as I could only find one place were it gave the hours (6am-11am) that the espresso machine was operational and adverse that guest get a free drink. Other than that the coffee bar (just regular drip coffee) was nice. Administratively is where there were struggles. Front desk person often seemed overwhelmed. Check-In did take a long time. But we were upgraded to a premium room for free. But there was a mix up and we needed up getting keys to an already occupied room. Once we got our final room, the toilet had a minor issue, it took a few hours and two phone calls to get resolved. Staff themselves were nice and eventually got the issues resolved. Overall, I was happy with the stay and think if they tighten some things up it would a five star stay. read more

Very negative experience. Staff was trying their best so I do not fault them but this is a very poorly managed hotel. We reserved 2 rooms and only got one at check in which we were fine with. We could tell they were busy so we said we would wait for our second to be ready. We came back hours later and we still didn't get the room that we reserved. It was a long day so we just accepted it. We ended up getting charged for the same rooms multiple times (one of which was completely different from what we reserved) so we are dealing with that now too. I could tell other guests were having similar negative experiences while we were there. Again, I don't blame the staff. They were pleasant and doing their best. The room was somewhat clean but I never felt comfortable especially in the bathroom which I've seen other people complain about. Overall, I don't recommend staying here. read more

Alright so i was pretty disappointed. Let me just break it down into good and bad. Good: - the guy I met at reception the night I checked in is really nice and friendly. - the room is unique and pretty, very spacious! - location....meeeeh. I couldn't walk alone at night as a woman and it's not that close to the inner harbor by foot but close enough for cheap Uber ride (about 7 bucks for Uberx, 15 each way for a town car) Bad: - the rest of the staff don't really seem to care much. One of them was walking around texting more than he was paying attention to guests needing his assistance. The valet driver didn't speak English so you can't ask him anything. The lady that helps serve you your "continental" breakfast just had a bad attitude. Wouldn't hurt to smile or be a little more pleasant when you're in hospitality. - valet is the only option and it's 35 a night but that's standard down here I guess. - continental breakfast that you get with your room is NOT what you think! You are served a plate with like 2 oz of granola, a huge bowl of yogurt (cheapest kind you can buy), 2 slices of sliced cantaloupe, like 4 grapes, 2 slices of orange and a pastry (nice and cold). There's water and coffee...everything else you need you got to as the girl who truly appears she was forced to work there. Noting salty is influded, no eggs, etc. - they don't leave towels in the room after they "clean it" aka make your bed..:that's it. When I came back in he eve from my meeting had to wait to shower so they can bring towels up. Honestly for the rating, I expected more..:more professionalism, more courtesy and just overall better quality. I won't rerun that's for sure. read more

Hotel RL Baltimore Inner Harbor - My "clean" sheets....I'm sure the maid saw this when putting the sheets on but just didn't care? - Hotels Near Me - Baltimore, Maryland

Parking wasn't free as listed. Need was not a queen as listed. Rude staff and completely awful experience. Impossible to sleep with all the noise. DO NOT STAY THERE read more

I really had a wonderful time staying at this place this hotel was absolutely wonderful and if you happen to be in Baltimore this is a nice place to stay and it was somewhat cheap from groupon And it also has a really Delightful bar read more

This experience was the worst by far of any stay I have had anywhere.my vehicle was driven unnecessarily by the valet drive, the rooms no longer have furniture other than beds (upon asking I was told it was relocated to suites only), the hold they put on my account processed for 600$ not the 200$ they quoted, and even trying to inquire about it the woman working hung up on me. In the past th this was an amazing place and the only one I would stay at while in Baltimore, never again!!! read more

Would give zero starts if that was a choice. An awful experience with poor customer service and several hidden fees. The manager was off for the weekend, but has yet to reply to my emails four business days later. I was hoping he would be able to assist me, but it seems like the poor customer service comes from the top down. read more

Came here for a spoken word/poetry slam on Saturday night. One the ambience was amazing, the drinks were flowin. The hotel staff had warm and positive attitudes. Everything was clean from the dining area to the bathrooms. I can not wait to go back. Also Fyi:: you can find parking in front of the hotel and on that street after 6 pm on weekends all FREE!! read more

Don't expect customer service -- at all. Stayed here for a weekend getaway. The room is very bare bones, so you should be okay with leaving your clothes in suitcases. We asked for a fridge and extra towels two separate times and got completely ignored. It was pretty upsetting since we really wanted to like this place. The bed was comfortable, and there are plenty of plugs, but half of the USB ports don't work and we were stuck using an ironing board as a second table. The hotel itself is conveniently placed in the heart of Inner Harbor so everything is a 5min walk away. Big TV, but it took a lot of work to get the remote to respond. Like everyone said, the noise at night is pretty harsh. I had to sleep with headphones in the entire stay. The only reason this place is getting 2 stars vs 1 is because the bathroom is pretty large. We enjoyed coming to Baltimore and getting away, but we definitely have no interest in staying in a Hotel RL building again. We would not recommend any of our friends or family to stay here. Definitely isn't worth $100/night whatsoever. Maybe half of that. read more

First: the hotel is pretty. A small number of the rooms (x13) have a view of a tiny bit of the harbor instead of just another building. That was nice. The bed was even comfortable and clean. I'll give them a star for achieving that bare minimum any hotel should offer. On the other hand: OVER AN HOUR WAIT for the expensive valet service (after being told an ALREADY ridiculous 35 minutes). Staff there indicate it's a constant problem because the manager is trying to save money by never having more than one valet in staff. And half of them just kinda shrug like it doesn't matter. (The restaurant/bar staff were very nice and apologetic. It was the lobby staff that, aside from one nice young lady, might as well have told me to piss off for all they seemed to care. The valet was quite rude to the nice lobby lady, but then, he's the one the incompetent managers had doing the job of 3 or 4 people. The street was almost entirely blocked off by cars awaiting parking when I returned in the evening. Talk about penny wise and pound foolish. I will never stay at another RL Property again with that kind of rampant idiocy in place. And then there's the lovely bathroom, beautiful, but the shower has only two options: scalding hot; freezing cold. No middle ground. I'm sure that's a maintenance problem with just that room, but it didn't exactly make for a pleasant experience. And now, I see that they billed me for the asinine valet "service" after promising to remove it. I sincerely hope that the owners and investors in this property give this foolish situation a long, hard look. 2 or 3 valets cannot possibly cost as much as losing business will. So: if you wind up staying here -- park in a lot somewhere nearby, or take a cab. read more

I stayed here as a small Valentine's Day getaway and enjoyed it very much. It's a very chic and open hotel that helps differentiate itself from traditional hotels. Upon walking in, there may be a bit of confusion as there is no traditional welcome desk. There is an automated kiosk in the middle of the room, and a hidden desk to the left where you can be greeted in a friendly manner in-person. The lobby was spacious and hosts performers on occasion. There is a coffee bar/bar/restaurant that seemed adequate, but I was not able to check it out. The room was in my opinion great. Loved the wood floors, glass accented bathroom, and contemporary furniture. Each room was also furnished with a 60" tv and and "exposed" closet. If you're looking for a room with a view, they seem limited. My view was split between another part of the hotel and a parking garage. But this is to be expected with staying in the city. I also would've liked to have had a mini-fridge in the room and ice and vending machines on each floor (they were only on the 3rd, 6th, and 9th floors). There is valet parking, which I did not use. There are also two parking garages a block away that can be used for overnight parking which worked out for me. Also enjoyed the fact the the harbor was only 2-3 blocks away making dinner and activity plans easy to make. I would definitely venture to stay here again if given the chance. read more

I'll preface this by saying the room was great. The bathroom was spacious and bed was excellent. However, having to deal with a chaotic lobby lead me to this low rating. I understand this place is fairly new, but not new enough to still have this level of confusion. On check in, we left our car at valet, went up to change and on coming back down 20 min later, the car was still there with the window down. There were two valet people still standing around outside. The attempt of such a free spirit environment leaves me, the customer, at unawares. Also, though tasty, waited for 30 min for a burger and appetizer while being the only people in the restaurant. read more

My boyfriend and I went for brunch at Baltimore for the first time. The price was high but we didn't care since we were having a great time. However, after we got home my boyfriend came down with food poisoning vomiting and having fever. Quality of food should be check be careful. read more

Very pleased with this Hotel. Customer service was on point. Great location- within walking distance of several shops and restaurants as well as the Baltimore Harbor. The room was absolutely clean, spacious and modern. The bed had white pillow cases and stalk white sheet throughout. I appreciate that! Love white on white. It shows everything, so I felt extremely comfortable sleeping on the bed. When I walked in and saw the hardwood floors, I was SOLD. So beautiful. The room also had a microwave, fridge, and beautiful wall art. And the bathroom/shower...so gorgeous.1st night, we ate in the lobby (chicken wings) and it was pretty good. Unsure about the drinks, but the bar was pretty packed. Do note that you'll be changed a 50 service fee that they don't mention when booking the room. That will be applied back to your card after checkout. Also, parking kind of sucked. We went with Arror parking and it was 23 bucks a night. Will I return...ABSOLUTELY! read more

Hotel RL Baltimore Inner Harbor - The wall art - Hotels Near Me - Baltimore, Maryland

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Good start! Any issues there are with being a new business (their check-in process was created by someone who thinks it okay to make the first client contact an ATM-like device...that doesn't work) are overcome by the fantastic staff. Clearly, they are doing more than hiring someone whose main qualification is that they have a pulse. These people are smart and helpful and engaging and they will take good care of you. The beds are ridiculously comfortable and the amenities are chichi and sexy as hell. Fun place to stay. Get here quickly before the hoards find this place and the price goes up! read more

I stayed here thanksgiving night and it was wonderful! The hotel is beautiful and the staff was great. Everyone was extremely friendly and happy to accommodate our family. I would definitely go back! read more

The wife and I wanted a late summer get-away. We found a great deal on this hotel through their website. Some sort of local rate that was $129/night for a NS King! Instantly booked it for 2 nights. The hotel was very clean and the service was great. We arrived rather late due to a conflicting work schedule my wife had. I called ahead to let the hotel know we'd be arriving @ 2:30am. They said it wouldn't be a problem. The valet met us at the door and whisked away my GTI for safe-keeping. The check in/out desk was a little odd - its tucked away in the corner and you wouldn't necessarily see it if you weren't looking for it. Nonetheless, check in was flawless and we had our room keys within a few minutes. The room was clean, well stocked, beautiful decor and great views. Its a little loud at night...lots of sirens, people talking, car noise, train tracks, and cats fighting. Honestly, for most this would be a negative, but we live in a very quiet, country like subdivision in Richmond, VA so we welcomed these new noises. The highlight of the hotel is definitely how friendly the staff were. We came downstairs later on in the evening around 10pm to grab a cup of coffee... the bottom of the hotel is a nicely deco'd w/ a coffee bar and comfortable seating. Devin was nice enough to restart the coffee bar to make my wife and I a drink. it took a bit longer than normal and she comp'd it us for us. She really went out of the way to show her guests the ultimate experience @ Hotel RL. Overall, we will definitely stay here again. It was very convenient, service was awesome, and very easy to get to location. read more

Mostly good except for the really frustrating coffee experience. I Basically choose this hotel for the cafe but the first day they didn't have any supplies to make specialty drinks second day they like wouldn't turn the machine on. Came down at 8:00am for coffee but they hadn't bothered to put the machine on. Saying it needed 45 mins to warm up. Wait the hour and came back at 9:00am whatever. Go back down and they are telling other customers they havent turned the machine on yet still. Two days Failed. Either remove the cafe machine or like have it ready. I dont get it. read more

Hotel is nice enough as far as amenities, style, rooms etc. great Location as far as proximity to the inner harbor-2 blocks. But I just couldn't sleep with the city noise outside. We were on the 7th floor & you'd think it would be far enough away but we heard all the conversations from street level- granted many were drunk partygoers yelling at 2 am. Oh then there were the drag racers at midnight. The combo of the thin walls and the loud neighbors coming out of the club up the street make it a 'no go' for a return visit there. Had the ask the hotel staff for towels which were never given. They never delivered. So I had to swipe Some from the cleaning cart the next day. It's the small things that make the difference. read more

I love this hotel! The decor is amazing, the staff was super friendly and even upgraded my room free of charge. There are some minor scuff marks on the wall but other that I can't complain. Great location too! read more

Not worth the money you think you're going to save. Every positive step towards promising guest service at Hotel RL was negated by numerous mistakes/missteps. I really really wanted to like this place too. The location is super convenient to the inner harbor area and the staff permitted us an early check in. However, it was all downhill from there. Be forewarned: the rooms don't have closets. Or dressers. There are racks, like the type you'd find in a clothing shop, on which you can hang your clothes. Odd concept being employed here for the sake of being different/non-traditional? The frosted glass sheath that is meant to function as a partition or door between the bedroom and bathroom leaves very little privacy especially with regards to sound (the glass doesn't go to the floor and there are gaps around it so it's essentially useless). While the surrounding neighborhood is bustling but relatively quiet during the day, there is a club/lounge called Oxygen that gets a lot of noisy traffic on weekend late evenings/early mornings and you can hear every shout at street level even if you're sleeping all the way up on the 9th floor. My biggest gripe however was the fact that we pre-paid for continental breakfast through a Groupon deal. This was not honored because their on-site kitchen lost power during breakfast service. Things are going to happen over which you won't have control, it all comes down to how you handle things. The ONLY server during breakfast took our order and announced the power outage after the fact but noted that we wouldn't be affected as our continental breakfast didn't require cooking. All of this sounded legit so we waited..... and waited. The same server brought about 10 continental breakfasts to an angry table nearby and told them they were "on the house" as their food orders couldn't be made. Minutes later he informed my fiancé and I to see the front desk about a credit as we wouldn't be getting breakfast at all. The self-service coffee canisters were empty and when finally replenished the server didn't bring cups so we couldn't even serve ourselves coffee. Lacking caffeine and getting very hangry I approached the lady at the front desk who took my room number and said we'd be refunded. I was hoping for a voucher to go eat breakfast at a nearby replacement but I didn't want to fight and a refund is a refund. She was the same lady who checked me out the following day so I followed up and she assured me I would be reimbursed for the package that wasn't honored. Two weeks and many phone calls later, I've gotten the run around more times than I can count and wasted a lot of time on hold and leaving messages for hotel RL managers. I ended up emailing Groupon and they're gonna handle it. read more