I used filters for air conditioning, wifi and parking on all of our stays while we were in Europe…read morefor the month of July. This property populated as having all of the above. First, we could not find the entrance. It is terribly confusing. When we get to what we though was the front door, there is a flimsy paper note (that was blown upside down and unreadable) on the door. After calling I was given some terse instructions as to how to gain entry. We followed those and were eventually met by a younger woman with an attitude. Came across as though we were an inconvenience. Once in her office, I asked about the AC as it was quite hot that day. She stated they do not provide it. I said that I was pretty sure I only searched hotels that do provide it. I asked to see the room to see if it would work. She huffed and puffed. We tried to follow her to the room, but she ran off as if we knew where we were going. Once we found the room, with no help from our receptionist, we entered and immediately found it to be very hot, stifling and terribly uncomfortable. My wife said this simply won't do. Odd, when I am the one that is particularly affected by the heat. We expressed our concerns and were met with indifference and even a worse attitude. We made our decision final. Not staying. I called the manager again. We drove a couple hours further up the road, found something to bridge the gap (5 star review has been left for that establishment). Once settled I decided to recheck my parameters and they are spot on. This hotel is ignoring us and refusing to settle this matter. It is truly under the worst management.
