Very kind. Very clean. Great secure underground parking at a good price for an in town hotel. In a…read morequiet residential neighborhood. We would stay here again (not in the middle of a hot summer without ac), but we really liked it.

My husband, daughter and I stayed in this hotel for a week and clearly that was a big mistake…read more Aside from being understaffed they are clearly not hygienic at all. Our room was covered in stains. If you are going to stay in this hotel you clearly don't mind the cigarette smell from the lobby (they have a smoking area that does not have proper suction system, so the hole lobby smells like cigarette) and if you are going to take the penthouse room get ready to go up the stairs cause their rooms will be located on the 12th floor, but their lift will only go until the 11th floor, so normally I would not make such a fuss about it. At the end of the day is only one floor, but if you with a stroller is not so nice imagine it was not a stroller, but a wheelchair. I'm definitely never coming back

Nice hotel well located in the city center! Appreciated the wii in the lobby and the breakfast…read morebuffet where is possible to chose japanese or western style

The staff I encountered during my stay were wonderful! From check in to check out everyone was…read morepleasant and helpful. The breakfast is good but not amazing, I would have liked to see more fresh fruit options, but they cover all the basics. Where the Mercure falls short is in its age, maintenance and cleanliness. The first thing I noticed was visible gaps between my room door and its frame. Then upon entering the room there was a stain on the bed and scuffed, dirty walls. Personally, I expected that a hotel that bills itself as 4 stars (which is even on a plaque outside the front door) would feel a bit fancier than it does. It feels a bit more like a budget hotel with amazing staff. TL:DR - Clearly past its prime this hotel needs a facelift

Nice place. The rooms are spacious and comfortable. Try to get a room away from the elevators…read more Room service was also good, fast and tasty.