Third party security hired for an event was extremely rude and agressive, not allowing myself and husband into the lobby to access our room that we paid 3 nights to stay in, despite having a key card in hand and had stayed there the night before. Had the door slammed in my face by an off duty staff member. I've been treated better at a motel. Amenities are beautiful and clean, the pool is great, the food is good. My stay was completely ruined by this third party company that was hired. Disappointing to be treated this way at a 5 star hotel, was made to feel less than and honestly scared. read more

I stayed at Hotel X a few weeks ago for a staycation and was very pleased by the service, room, food and amenities. The hotel room is fairly big and has lots of space. Everything is very new, clean and well decorated. The quality of the bedsheets and towels are in par with a 5-star hotel. The amenities included a heated rooftop pool with stunning views of the sunset. The gym is huge with top notch machines. I rented a private pickleball court for $15 an hour. There was a complimentary arcade bar with great games. I ordered in room dining for dinner one night. I got mushroom pasta and it was so creamy. It was delicious and I would easily get this again. The service at the front desk was quick through out my stay. The valet and bell desk were all extremely helpful and quick. I had an excellent stay and would highly recommend this hotel. Although not in the core of the city it's close enough to get to places within a 5-10 minutes uber. And walkable to Liberty Village. read more

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If you are looking to host an event in Toronto that feels truly "five-star," Hotel X is the place. I booked their event space for an event a while ago, and it was fantastic--the space is huge and has a great vibe. A few highlights: * The Team: They are on top of it! Very responsive and reliable. It's clear they care about the details. * The Gym: My guest mentioned the gym area is next-level. Very fancy and fully functional for a real workout. * The Stay: While I didn't stay overnight personally, my guest loved his room. He felt it was safe, clean, and worth every penny for the luxury experience. * Dining: You don't even have to leave the building for an amazing meal since they house some of the city's top-rated restaurants. Yes, it is a bit of a splurge, but for a well-known luxury hotel, it's exactly the kind of excellence you expect. Definitely a 5-star experience! read more

One of the nicest hotels I've ever stayed in so far! It was beautiful. The staff was extremely helpful as there was an issue with the booking and card on file and they handled it greatly. Room was spotless and I felt very comfortable inside, had a great view of Lake Ontario. Truly a 10/10 experience for the time I was there. read more

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OMG, this hotel experience far exceeded my expectations. My family of 4 stayed at the Hotel X Toronto by Library Hotel Collection for 4 nights in June 2024. Every element of the experience - front desk staff, concierge services, quality of the room & view, amenities, housekeeping, shuttle service, pool reservations, etc. was spectacular. This hotel experience restored my faith in the service industry, and I would absolutely recommend people to give this hotel a try if you're staying in Toronto. Highlights: - Front desk staff goes above and beyond. Francisco, in particular, became my best friend, and it was such a joy to speak with him whenever we had a question or request. He never seemed annoyed even though we had a lot of questions initially. - The quality of the room was the best one could expect. And the views of downtown are breathtaking. - The shuttle service was a game changer. The hotel provides shuttle service to anywhere with 5 km (you have to reserve the shuttle ahead of time), and since the hotel isn't smack in the middle of downtown, it really helped us get a head start on the day and bypass either a 30 minute walk or an Uber to get into town. I could go on and on, but try it for yourself. I can't stop sharing about this hotel. read more

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This hotel is a bit on the pricey side but it's well placed, clean and very inviting The staff were friendly, they have massive conference halls and a trendy style. They have multiple restaurants and a pool on one of the higher floors. The rooms, are huge, clean, comfortable and have great views and sunlight. We were only in for a few short days for a wedding close by. read more

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*This review is strictly a wedding review* I've been to 4 weddings this summer, and this venue was the best out of all of them. It's located near the harbourfront right next to Ontario Place and the ceremony took place on the 4th floor right on the rooftop terrace overlooking Lake Ontario. Cockatil hour was by far the best at this place. The servers kept coming out with full platters of food and the bartenders were super friendly. The drinks were also nicely mixed. Heirloom beet salad: I gotta be honest. While it looked really pretty from a presentation standpoint, this salad just didn't have enough dressing. I did my best to mix everything together to get a harmonious bite but the greens were still dry on the end of every bite. Truffle gnudi: Really tasty but super rich and salty (almost too rich!) LOL. I tried to help my gf polish off hers but the richness piles on quick. Had to take a break in between bites to just let the flavours marinate in my mouth. Beef tenderloin: The beef was perfectly cooked medium rare. The meat cut super smooth just like butter and gravy was a nice touch. Yuzu meringue pie: Great dessert. Sharp citrus of the yuzu balanced out by the sweetness of the meringue and tart shell. Really pretty presentation. The reception bar was twice as impressive as the outdoor bar during cocktail hour and the bartenders were hilarious but also mega talented. My ONE gripe with the whole event would be the ventilation in the reception/dining area which was in the crystal room on the hotel's first floor. While it was certainly beautiful, there was no air conditioning or ventilation whatsoever (I'm not sure if it was just not working that day or if they just don't blow air into that room). Anyways, my gf and I were sat next to the side door and eventually one of the managers came around to open it so that fresh air could blow through but until that point, all of us were boiling because the sun was shining down fully through the transparent glass exterior of the room and it was a 33-35 C day. As soon as the side door was opened, all the guests started applauding loudly lol. Oh yea, and they need to invest in better speakers for weddings as well. The speakers that they provided just kept crackling and crackling with static every 5 words LOL. But this is easily remedied. All in all, this venue is spectacular for weddings. read more

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Excellent hotel and service. Very polite and the rooms have outstanding views of the city. The restaurant at the top was also great. Highly recommend. read more

I stayed here while in Toronto for a business trip. The hotel was beautifully decorated and had spacious conference rooms. The staff was very helpful in setting up the various rooms for our meetings and took care of all the technical connections. The rooms were small and cozy. From my room, I had a gorgeous view of downtown Toronto, with Lake Ontario in the distance. They have a rooftop bar and lounge, where we went to unwind at the end of our busy day. Full bar, great music, and room for dancing. read more

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Horrible service. Staff was very good at ignoring. They advertise multiple bars and restaurants within the hotel, most of which were closed or you needed a reservation.... EVEN to get a drink at the bar when and if they acknowledged you. Room service for 4 beers took over an hour. The elevators were a forever long wait the entire day and the stairs were marked private for employees only. Our room was $500 but we still had to pay $35 to park our car, in which they never gave us a ticket to exit in the morning. DON'T WASTE YOUR MONEY HERE! read more

Absolutely horrible service, a complete waste of money and an absolute disappointment at every turn when it came to the staff. Ate at the sushi restaurant, staff obviously didn't even want to be there and gave the impression they just wanted to go home, which is funny because at one point we actually thought our waitress might have already gone home and just left us. And then just when you don't think it can get any worse, the pool staff for your two hour pool allotment flat out refused to honour their own "open, first come first served" for the very limited number of lounge chairs, so a couple "saved" 6 other lounge chairs, and almost never came around for drinks, and even got out order wrong. Brought all of this to the attention of the front desk and they could not have possibly cared less about any of it, making me believe this all must be business as usual at this property. Sadly it had great potential, but the real experience was utterly disappointing on almost all levels. Huge waste of money, might have gotten much better service at a property with half the stars and twice the heart in the staff. read more

WOW. Love this 5 star hotel. It has so much to offer. There is a roof top heated pool, spa (extra charge), swimming pool, tennis court, a gym and much more. I was staying in their junior one bedroom suite. It was a corner suite and it had a spectacular view (you can see the CN Tower and the Water/ Ontario Place). I loved it. The suite has its own master bathroom (shower and tub) along with a separate half bathroom, a working office area and a living room. The room cleaning here was top notch. Everything looked very nice and clean. Internet was working great. Staff were helpful. They restocked everything during room cleaning. The hotel has two restaurants. I went to Roses and I found the food meh. I will need to try the other restaurant another time. The hotel is out of nowhere or not centrally located in downtown. However, it is very close to the highway making travelling onto/getting to the highway a lot faster or easier. Note that this hotel only has one entrance. The side entrance doors are locked. My favorite is that this hotel doesn't give their guests cheap shampoo, lotion or soap. They provide l'occitane branded soap, shampoo and conditioner. Thumbs up to this hotel. My stay was very enjoyable and pleasant. read more

Two friends recently got married here and it's also where we stayed for their wedding weekend. While the location is a little far from the hustle and bustle of the city, the rooms have some great views, the service was stellar, and overall, it provided a pleasant escape! We arrived at 11:00 am the day of check-in and were SO thankful they let us in our room early. From the get go, service was on point. Throughout the entire check-in process, there was always someone by our side, and the bellhop graciously walked us through all of our room amenities, like the Nespresso coffeemaker, and had ice sent to our room right away because I was in need. Throughout the weekend, no request was too small. Our room was located on the 15th floor and had an amazing view at sunset. Besides that, the bed was very comfy, bathroom large, and it had all the amenities that we needed. The shower pressure was especially remarkable as was... THE GYM. I wasn't really on vacation to workout, but couldn't resist visiting the gym which was so beautiful! It had all the equipment you could possibly want and it all seemed fairly new. The two indoor tennis courts were BEAUTIFUL. I immediately regretted not bringing my racket. For $20, you could also take part in any of the group fitness classes which included yoga and a HIIT class. We tried room service one night which took awhile, but our burger was tasty. We also went to Maxx's for breakfast one morning which again, took a longggg time, but the food was good. It was our first trip away since having our baby, so we also added on the "Romantic Rendezvous" champagne and chocolate covered strawberry option and they were seriously some of the best chocolate covered strawberries I've ever had. All of this doesn't come cheap, but with the exchange rate, it wasn't too bad. The wedding itself was so pretty! I would definitely encourage anyone looking into getting married in Toronto to consider Hotel X. As a guest, it was so convenient to stay where the wedding was taking place, especially in the middle of winter. All in all, I really can't complain about our stay and would definitely look into staying here again if I'm ever in Toronto. read more

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This review is strictly for their banquel hall experience. Went to a company event that was held here. Their service team from front desk reception and everyone whom i encountered was EXCELLENT! The space is really nice I can feel the luxury from right when entering and the service A+++. Very nice and modern. Would book a night here to stay in the future. A+++ read more

Great modern hotel. Lots of great amenities. Booked this hotel after our holidays in Iceland. A quick stopover in Toronto before heading home. I wanted to view the city and be near downtown. It was pricey but worth it for view & rooftop pool. We stayed for 3 nights. Only really used the rooftop pool, which was amazing had it to myself several times. I wish I had running shoes to use the gym. Our room was clean, spacious bathroom, had a desk, seating area, king size bed was comfy and amazing views. Our reservation included free self underground parking. Staff was very friendly and helpful. Other notables: had a art gallery, a library and rooftop bar and restaurant, also had an arcade while we were there, which my husband enjoyed. It was my husband's 50th birthday, was a nice treat in our room. I liked the location, near highway near downtown, 20 minutes to airport. Overall, great hotel. read more

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Beautiful hotel, great amenities and excellent customer service. Boutique hotel vibe but kid friendly!! My little one can't stop talking about their rooftop pool. If you are into art and design, you will love the interior design and finish detail of the public spaces and rooms. read more

This is a great hotel. Luxurious with beautiful views of Toronto and Lake Ontario. The staff is amazing - Jarret at the rooftop bar, Quincy serving poolside and Caitlyn at Valerie were fantastic. The rooftop pool is gorgeous and the staff will extend your slot if they can..and the water is warm. Highly recommend for comfort and proximity to Budweiser Stage! Especially Quincy! read more

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You won't be able to relax at the pool without a reservation which to me is less than relaxing. Also it's far from anything.

This hotel is the place where you can dream of every possible thing and guess what everything relatable you could get it and they will make it happen. Also not to forget they have one of the best patio/bars with a great view.. when I say great - it's worth more than reading this, I would advise to go and feel it. When they say library collection hotels - they mean it.. you will find books at every nook and not just the look but also you could comfortably sit and read whatever books you would want to. And they got tennis courts and the best and biggest of all the gyms you could think of. read more

Hotel X Toronto - Hotels Near Me - Toronto, Ontario

Haven't stayed at the hotel but I did go to the spa for my birthday. MAGICAL!!!!!!!!!! read more

The administration at this hotel is horrible. Very bad response to negative experiences. Not client focus. I do not recommend. Security is an issue. read more

I was swept away for a birthday staycation last week, and I found myself at Hotel X. Funnily, only a few blocks from my house. It was mostly eXcellent. I have a three year old, so I spent a lot of time in their indoor/outdoor roof pool. It has stunning sunset views, and is warm enough to handle the outside portion on a cold April night. This being said, it's not a hot pool, and it will really shine in the summer. The rooms are decent, and I highly recommend paying a bit extra for a corner suite. Either floor to ceiling lake views or floor to ceiling city views, can't go wrong. The in-house snacks were delicious. Not a huge menu, but everything we tasted was delicious. Their desserts were especially beloved by my crew. My issues with the hotel are as follows: +I'm visibly pregnant and I was checking in the same time as a bunch of people in suits who got a lot of help, where as I handled my own luggage. No one offered to help me at all. I presume the staff assumed the business people tip better, they'd be wrong +A bit of a tacky, wannabe influencer crowd taking selfies at every turn. I'm all about pictures of beautiful things (srsly I'm the worst, I take pics of everything), but put away your duck face and actually enjoy the views +If you're not in town for a conference nearby it's a bit of a weird area to explore Toronto on foot, as Torontonians actually do read more

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Lovely hotel with a gorgeous rooftop! When we arrived, our room had a mediocre view and since it was our first visit to Toronto we were not pleased. I called down to the front desk who were helpful in getting us an upgraded room for an additional charge. Our corner suite was beautiful, the view, the decor, and everything was great. The bed was comfortable, there was a nice size bathroom and shower, and plenty of space for just two of us. The amenities in this hotel are very nice, although the pool was very crowded and it took about an hour or two for me to wait for someone to get up and get a spot in the sun. The 10x fitness club is state of the art with tennis courts, racquet ball, and more! My only issue is how much the tennis costs. We played tennis twice and it was a pretty hefty charge considering we never say anyone else use the courts. As a hotel guest, I think it should be complimentary, or noted on their website better. The rooftop bar is great and has incredible views of both the city and water. The only negative thing for me was that this hotel is far from the downtown area of the city. As a first time visitor, most of the things we wanted to do (a visit to the CN tower, aquarium, distillery district, st Lawrence market, etc.) were a 30 minute walk away. They did have an option to reserve a house car with a chauffeur, which was a great amenity that we took advantage of around dinner time each night... just make sure you reserve the car far in advance as it books up! read more

Hotel X Toronto - Roof top pool - Hotels Near Me - Toronto, Ontario

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First 3 days of the trip was amazing. Hotel is beautiful and the rooms are clean, comfortable and spacious. Staff was friendly and helpful until, until I check out.. I was staying at the hotel on a business trip, we attended a trade show taking place across the street. On the last day, after a long day on my feet at the show, I decided to return to my room, shower and order dinner. I went with basic chicken strips, fries and a diet coke (basic at $44!) Halfway though my meal, I noticed the chicken in the strip I was eating was raw, I cut into the second and it was the same. I panicked knowing I was flying home the next day and didn't want to become sick! I took my tray down to the front desk and they were very apologetic and concerned, offering me gingerale and pepto bismol, but I inevitably started experiencing stomach pain and well, you can imagine what else a couple of hours later. The next hours were terrible, I was in the washroom until 2:30am and up again at 5am. Upon checkout the manager on duty assured me there would be follow up with the general manager and director of food and beverage. The director did call while I was at the airport and send a quick email with his contact info, but I have heard nothing since. I have emailed and called to no avail. Bottom line - if you have a problem, chances are once you check out, they'll forget about you and hold no responsibility or consideration to rectify the situation. read more

Hotel X Toronto - Raw chicken strips - Hotels Near Me - Toronto, Ontario

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First I would like to say as a hotel this place is first class and hit the marks for attention to detail. I booked a massage for my fiancé at the spa and she absolutely loved it! Now to the negative. The restaurants and rooftop bar. Having spent over 600 US dollars to stay 1 night it's really disappointing to be told that every restaurant was fully booked. This happened at both restaurants and the bar after the concert. We could clearly see there was plenty of empty tables and room for us. It made for an extremely awkward time just trying to enjoy the hotels establishments. We had to pull the we are staying here card in order to get into these restaurants or we would have been turned away! Word of advice. Book half the tables and leave the other half for walk ins and waiting list. I'm sure waiting for a table when you have a room is not a big deal to most. Being turned away is absolutely unacceptable. I understand Toronto is a big city and like to appeal to the rich but I can honestly say I have never been turned away from some of the nicest restaurants in manhattan. Just saying. read more

Hotel X is pure greatness and this will be my hotel of choice whenever I come back to Toronto. I absolutely love this modern style hotel, this place is a true gem. Please go look at the pool pictures, one of the best pools that I've ever come across. I really loved it here and wish I had another day or two during my visit as Toronto is such an amazing city. Come check it out and explore! read more

Hotel X Toronto - Hotels Near Me - Toronto, Ontario

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If you're ever in Toronto and you just need to get away, Hotel X ("hotel ten") is the place to go. Hotel X is located away from the center of the city sporting a modern, fresh scene with a view of the lake and Billie Bishop Airport on one side, and the complete city skyline on the other. The suite is spacious, and the service impeccable. This is really all to make up for one little challenge in being away from the bustling liveliness of the city - it's away from the bustling liveliness of the city. Hotel X makes up for it though - they have a free car service that will pick you up from Union Station and Billie Bishop to check you in. Thereafter, the car service will drop you off ANYWHERE within a 5 kilometer radius; you can Uber back to the hotel at the end of the day. There's something to be said about being driven around to your destination. What better entrance to a party could you get when rollin in on a black BMW X3. Impress the people, tell your friends. Talk with guest services to set up arrangements. The Fitness center is LARGE. Tennis courts, and a full gym are freely accessible for guests. I walked in, and I was immediately disappointed in my own gym in New York. The rooftop pool is heated and perfect for people watching, reading a book, even doing a little plane-spotting. Very instagrammable, but most of all, the staff are incredibly friendly, and the atmosphere is relaxing. Hotel X also has a challenge of having 1 restaurant, a lobby bar, and a rooftop bar. Not much selection, but hopefully as the time goes on, a more diverse selection will come about. When checking out, the car service will drop you off at Union Station, where you can catch the Express to YYZ. While not without its challenges, this hotel will be on my list of places to go the next time I'm in Toronto. read more

I had a wedding reception at the Perch inside Hotel X in Feb. The event was fabulous! The hotel staff is very courteous and attentive to details. Sara Giles Wedding coordinator was a god send!!! So helpful and easy to work with. The view from the Perch was breathtaking! Also the food was delicious :) My guests had an amazing time. I highly recommend anyone to check out this new fabulous hotel and all the beautiful views it offers. Overall 5 Stars !! read more

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Booked this hotel for 1 night by phone about 3 weeks prior to my departure from Los Angeles to attend the Toronto Marathon. Requested for a roll in shower with view for my 90 year old mom whom I'll have to leave behind while doing the race. Checked in today and I was given a room with a bathtub. Quite disappointing. Mom has to wait till I get back from the race to help her get in and out of the shower. Why 5 stars? So far, I'm satisfied with the service. Requested for another set of toiletries, delivered right away to our room. Asked if in-room service for breakfast could be delivered at 6:30 instead of 7:30. The guy said yes. Let's see tomorrow morning. The view is phenomenal!. The room is spick and spun. Design and decor are top notched, ultra modern - every detail including window screen with blackout, light fixtures were well-chosen. I have Nespresso back home. Delighted to see it here. For hair and skin, wonderful to see that they're using L' Occitane. Tried the Village Juicery and peanut bar at Cafe X, liked it a lot. This hotel is walking distance to the bib/shirt pick up and starting line for the 10k. There's a park by the water across the street. Will put in more updates tomorrow. read more

Hotel X Toronto - Hotels Near Me - Toronto, Ontario

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Review time kids! Well, here I am trying to think of a way to describe why a place with the hotel moniker deserves a 5 star review. I'll give it my best! Let's start with the facility. Every,and I mean every finish is just about perfect. I have a 25 plus year building trade background, and the level of attention to detail here is astonishing! On to the service. Where do I start? From the valets that make sure you are about to experience something special to the front desk who make it a point to remember your preference to be called by your first name. The staff here unequivocally make your time here special! read more

Hotel X Toronto - Hotels Near Me - Toronto, Ontario

I had a mixed experience here over the weekend, but in the end I cannot ignore what Hotel X is just because of one error (albeit a large one and their feeble attempt to make up for it). Hotel X, owned by the banquet hall and entertainment/catering mega conglomerate company ByPeterAndPauls.com, who basically runs the show in everything special and corporate events in the Toronto and GTA. Owner of some of the most opulent and top shelf establishments around, so it follows that X would be nothing short of amazing seeing as it was being built from the ground up. It's meant for weddings and big corporate business, the little person need not apply, you're a second class citizen and it's made pretty apparent - except for maybe paying the Falcon Skybar a visit, that's worth a visit. It's costly to stay but not as much as fellow boutiques in the city, has a great (read: the best) views of any hotel in Toronto. Our group made dinner reservations at Falcon 4-5 weeks in advance and upon our arrival day (a day which had motivated 4 of our group to book over night here) we were told that they had lost/had no record of our dinner reso for 9 people, and were basically unwilling to do anything about it since they were now booked with big groups. This isn't out problem but they made it - their consolation offering was to allow us to bypass the line up if we came in for drinks late at night. Despite all this with our group mostly staying here we did meet up before the failed dinner for drinks at Falcon and it really is an exception patio up there with picturesque panoramic views of the skyline and waterfront - truly exceptional. The cocktails were listed as pricey but when we got hte bill the prices were 1/4 of what was posted - awesome. Suffice it to say we were happy before we left for dinner out of the hotel. Post dinner we did return on the basis of the line bypass promise - which we learned was unnecessary, it was busy but we basically walked in, so the apology perk was pointless. I'd like to score them lower but aside from the way they handled the mess up the drinks were well done, the views and facility were tops, and it gave us an excuse to get the guys together. read more

I wasn't able to fly into Canada because of Covid restrictions. Called the hotel to explain the situation and they weren't willing to accommodate in any way. First I asked for a refund, they said no. Then I asked for stay credit so I could rebook in a future date when the restrictions have been lifted and they still said no. They took my money and left me high and dry. Very unprofessional. read more

I loved this hotel. It was a beautiful hotel. When I was doing research, I was worried that it was too far away from all the attractions, but it wasn't. In a way, where it was located made it even easier to get to everything because you are not in the middle of all the areas that are plagued by heavy traffic. Everyone was helpful and got an A++ in customer service. They must have an extensive training program because everyone was flawless in how they treated the guests. Our room was beautiful and had the best view of the lake and skyline. I never slept so well away from home, and I had to turn on my alarm to get up. The bathroom was like a spa retreat. I took a shower and then soaked in the bath with bath salts they provide. The only thing was there was no fan or my son and I couldn't figure out how to turn it on. When we checked out, we still were going to explore the city. They held our luggage for us. When we returned, they took us to the airport. I will be staying at Hotel X any time I visit Toronto. read more

The Hotel X has a policy that on the surface seems a good idea, but the execution of it, and my experience with it was... upsetting. TLDR: Hotel sends security to check on you if you don't have your room serviced within 48 hours of arrival. There's no warning in advance that security will be sent to your room, and it led to a strange man opening my hotel room door while I was in the shower. I'm a single woman, I travel a lot for work, and when I'm traveling for work I keep the "Do Not Disturb" sign on my door. If I need anything, I can call down to service. When you put up the sign, housekeeping leaves a card under your door saying they will check with you again in 48 hours. The implication is that they will check with you to see if you need any towels, nothing more. So I get back to my room after a long day of work and decide to take a shower. When I get out of the shower there is a very loud knock on my door, and I reply "uhhh, this is not a good time!" to which I hear a male voice respond, FROM MY OPEN DOOR "I'm doing a wellness check because you have not had service in 48 hours". To which I respond "Uhhh, because I was working....". At this point I'm very upset, and grateful that I threw the top bolt on the door so that this strange man could not completely enter my room. And now that it's clear that I am fine, the wellness check should be considered complete. This person should have apologized and gone away. Instead he says he'll "Wait Outside". For what, exactly?? I call down to the front desk to complain, and he starts knocking on my door again! Very loudly, it is not a friendly knock. I have to hang up the phone and OPEN THE DOOR TO THIS PERSON to get him to go away. He does not apologize, instead he starts explaining himself. To which I tell him that I'm "fine and am closing the door now". I get back on the phone with the front desk who puts me on hold, and this guy picks up the phone to start to explain himself again. I finally ask to speak with his manager. I get a call back from his manager, who apologizes profusely. It is their policy to check on any guest who has not had service in 48 hours due to past "incidents". I tell her that while this policy seems good on the surface, it has clearly not been thought through if something like this (ie a strange man walking into a woman's room while she is taking a shower) can happen. She agrees, and takes down my suggestions. She was very apologetic, and they bought me dinner. I appreciate them trying to make it right, but I think it's important for guests to know about this policy until the hotel changes it to better serve their customers. read more

I am reviewing the restaurant only, I didn't stay at the hotel. The terrace is nice but the food it's nothing special. In fact, it's overpriced and not very tasty. I understand that the strength is the view but The balance price/quality is not quite right. Also, I didn't like the fact that they don't have a cocktail menu, you can order whatever you want but sometimes it's nice to have original options. Also, they don't ask what brand you want for alcohol. I ordered a margarita but I'm pretty sure it was a very cheap tequila because of the taste. For a 5 star hotel you could do much better in the terrace. read more

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I am in love with this hotel and am so glad my friend and I found it for our stay in Toronto. Bonus points for being right by the CNE which we hadn't heard of, being from the States, but enjoyed regardless! Probably due to the fair, we could not access the self-park garage and had to choose valet but they only made us pay the self-park garage price and we got "in and out" privileges. Upon check in, I was holding a couple of bags (which I had told the bell hops I didn't need to go on the cart, all my own fault) and dropped my umbrella. Before I could even bend over to pick it up, a bell hop appeared to retrieve it for me. Check-in was easy and quick. The view from our room was gorgeous and they even supplied the Saved By the Bell cast photo we had jokingly requested upon making our reservations The beds and pillows were super comfortable and the window had a black out screen to allow you to sleep in. Everyone we spoke with was courteous and helpful. The lobby is truly stunning. The pool opens early at 6am and we were able to check out the sunrise from a high rise view the morning of our departure when we went for a swim. Upon leaving, our bell hop gave us a tip to check out a Niagara On The Lakes on our way to Niagara Falls and we were not disappointed. Excellent hotel and staff. read more

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If you're looking for a high-end piece of Heaven on your next visit to Toronto, look no further. The new Hotel X has impressed this jaded traveller, and that's no easy task: I've stayed in many great - and not so great - hotels across North America, and I can honestly say that the X more than delivers: in a world of hotel-steaks, the X is the Filet Mignon. We started with a standard King room, which was beautiful and well-appointed, but then upgraded from the standard room to a corner suite, where we were immediately bedazzled by the panoramic views of the waterfront and Toronto-city proper. Our suite was on the 24th floor, and we felt like kids as we watched the planes take off from Billy Bishop airport. Though it felt as if you could reach out and touch the jet as it lifted off, the windows are incredibly insulated, and no sound comes in. The suite is a multi-room format, with a high-ceilinged living room with glass walls at least 14 ft high, a dining/breakfast nook, 2 bathrooms - a powder-room in the hall, and a master bathroom off the bedroom. The master bathroom has a deep, 2-person tub as it's centerpiece, with a large glass-walled shower and a view of the CN Tower. The bedroom was roomy with an over-sized King bed, and another gorgeous view of the city, especially at night. The bed was one of the best we've slept in (at least, for us) - firm, but forgiving. The pillows were varied enough that both of us found ones that worked. The drawers are filled with all the amenities a forgetful traveller might need, from toothbrushes & emery boards to mouthwash & loofa sponges. Finally, you have good control of ventilation/AC/heat from 2 locations, so you can control your surroundings. One nit-pick: it would be nice to have a Dyson-style fan in one of the closets, to help with air-movement in the bedroom. This IS a luxury hotel after all, n'est pas? The property itself is a new construction, around 30 stories tall, right across the street from the Trillium Park and William G. Davis Trail, a long-winding walking path/bike path along the waterfront. The hotel is up a little hill, which helps even the lowest floors to have fantastic views. The lobby is cavernous, with a day-bar, gorgeous and very unique furniture and art and a staircase to the 2nd floor amenities. The front desk is easily seen and accessed, and check-in is beyond warm and welcoming. A little more on the staff later... While the Hotel is still in the process of constructing additional facilities such as a full spa (this made my wife happy), and a 2nd gourmet resto featuring Mediterranean cuisine, farm-fresh and sourced locally, there are great options in the hotel already, such as the rooftop bar, full cinema, tennis courts...and FOOD! In-Room Dining: We checked in at midnight after a long day of travel, and you can imagine how happy we were to find out that they had 24 hour room service. The gourmet burger went down very well at 2:30 AM... Maxx's Diner - unlike the name suggests, this is a high-end dining experience, with an open-kitchen concept. Our meals were sumptuous...I had the Cornish Game Hen (cooked THEIR way) and my wife had the beef tenderloin, which was perfection. We loved interacting with the Chef and watching him run the crew in the kitchen. He also sent us a special dessert, with his regards. VIP Rooms: you can get a VIP upgrade, which gives you access to the VIP lounge for relaxing with a book in front of a fireplace, or enjoying their daily wine & cheese, and starting your day with their breakfast buffet. Falcon Skybar: On the 27th floor, panoramic views, outdoor contour balcony, indoor fireplace and a great group of waitstaff. A large choice of creative signature cocktails and fresh-made bar-eats are available. The staff at the X are all young, enthused and welcoming. We had particularly special interactions with Felipe, the Guest Services Manager, who made sure our stay was memorable, and attended to our every need & request. SHOUT OUT to George, our bartender at the Falcon Skybar, who made sure we had full drinks, entertained us with his mad mixology-styles and made sure we had Habs hockey on the screen. Felipe & the rest of the X team provided a level of service that was professional, but very personal, honest and endearing. The staff are all genuinely nice people, and they always seem to have time to interact with a guest. Definitely looking forward to our next escape! read more

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My friends had their wedding ceremony on the 28th floor with one of the best views to downtown of Toronto. It's a brand new hotel with very modern atmosphere and friendly stuff! read more

Hotel X Toronto - The party room - Hotels Near Me - Toronto, Ontario

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I don't think this hotel is 5-star quality. I've stayed at better hotels, half the price, with better service and amenities. Didn't feel welcomed. The staff was nothing spectacular. We waited over 1 hour at the pool and restaurant for service and we weren't even acknowledged. I wouldn't stay here again. read more

We stayed here for two days for my late birthday trip! Everything about this hotel was amazing from the service to the decor to the rooms, views, and amenities. You would be crazy to not have loved it here! There was only one hiccup and it was when we first checked in, we tried paying with someone else's credit card who wasn't there but it was figured out within 5 minutes when they emailed a form for them to fill out. The concierge- Stephen was so amazing and so helpful. I want to give him 5 stars! I wish we could have stayed longer. Everything was truly amazing. Thank You!!! read more

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