Central location OK for grabbing a drink with friends…read moreFood is average standard Have to go to bar to order drinks

I visited Bofors Hotel yesterday on the 17th of December 2016 for a yearly Julbord/Christmas dinner…read moretogether with family (we have done so for the past few years). This year was a disaster and clearly a logistic fail for them. We came at 17.45 to sit in the salon to have glögg while waiting to be seated. We were the second party to arrive. Usually the staff places each party at the tables as more and more people arrive but yesterday Bofors Hotell clearly lost control of the situation. The salon was so full at one point it was impossible to even move around. The staff started bringing people to their tables but the only problem was they forgot we were the second to arrive so we were actually one of the very last to be seated. My parents speculated that it was because we were only a few people as compared to the big parties (many of them companies). All in all we waited almost one hour to be seated. A small "sorry we kept you waiting" would have made up for everything but the waitor said absolutely nothing and just placed us at our table. I've worked as a waitress before and if it would have been me I would have made sure the drinks were on the house but a simple "Sorry you had to wait" would have been perfectly fine. The logistics also failed miserably yesterday. You had to stand in line for around 10 minutes to get the food at the christmas buffet and I heard many people beeing annoyed and saying that they should just go for the desert table (where there was no line) and skip the rest because it took such a long time. I don't know if this was a particulary vad situation because of the MANY guests yesterday but not a good experience. I would recommend Loka Brunn restaurant instead if you are looking for a nice place in the area to have a good christmas dinner (the service at Loka Brunn is absolutely outstanding). Generally speaking about Bofors Hotell: The restaurant is an institution in Karlskoga and has good food, the interior is amazing and the history of the place really gives it a competitive edge to the other places in and around Karlskoga butdon't go for the 'Julbord' and don't expect excellent service. A small excuse woulld have made the customer experience good.