I placed an online order with HoF and paid for next-day delivery. I received a confirmation from Evri that the package was out for delivery, but then I received an update from them one hour before the delivery time slot indicating that they could not deliver the package until the next business day. Four days on, Evri cannot locate the package. Today, I attempted to contact HoF customer service, which is an exercise in frustration. I requested a full refund but have only been refunded the delivery charges. Had I known that HoF uses Evri I would have never placed the order. I certainly would never order from HoF. I honestly can't say whose customer service is worse - HoF's or Evri's. They're both terrible. Unless you enjoy being gaslighted (by both HoF and Evri), I would highly discourage anyone from making an online purchase from HoF. read more

My review today is not for the shop as a whole but of the free personal shopping service they offer. I have used this service twice now and loved it both times. The first time I used it I had lost a lot of weight and did not know what suited my new figure. I was going to a wedding so went to get an outfit for that. I think if your going to do this you should be open-minded and try everything they bring, this is what I did and I got a beautiful dress that I would never have picked for myself. I have a wedding coming up in December so decided to do it again. They offer services for any type of outfit you need, like going on holiday, new work clothes and they also offer a wardrobe renewal if you fancy a change. I booked online which was quick and simple they ask you a few questions about what your looking for, what you like, colours and your sizes. I was given a 90 minute slot. I headed to the personal shopper area, based near the men's shoes department. I was met by my personal shopper, Jordan. He explained that the normal rooms they use were busy so I was brought to a make shift dressing room in Mr Fraser's old office, which was stunning, apparently not many people get to see in the office. It made the experience even more special. Jordan asked me a few questions and then he headed off to find me some outfits. I sat on the couch and looked at magazines and relaxed. Jordan then arrived with armfulls of dresses. I then began trying them on. There was no pressure to like them, but I tried them all on. Nothing in the first lot suited. So Jordan headed off again. The 2nd last dress I tried on was the one, loved it, and again like my first personal shopper experience it was a dress I would never have picked for myself. I would highly recommend giving this a go, I think you worry that you are going to feel pressured into buying something but it's all very chilled out and fun to get a little pampered. read more

See all

This is going to be a short and limited review. I go to Fraser's for 2 things: a wee sniff at their aftershave (they're one of the few places in Glasgow that stock Viktor & Rolf); and a wander through their guys department. They're one of the few department stores in Glasgow with a big guys bit (as in it takes up a whole floor, as opposed to just having a bit for larger guys). You'll find all sorts of big brands, but keep an eye out for their sales- regularly up to 70% off! Being the total tie ho that i am, I'm always keeping an eye out on the formalwear - pretty much on a weekly basis. Staff are always great and eager to help sort out any problems. read more

House of Fraser - Department Stores Near Me - Glasgow, GLG

House of Fraser is a classic department store - the kind you don't get any more. The building itself is stunning, one of the loveliest now-shopping buildings in Glasgow. They have all kinds of stuff in here, but I'll tell you about my favourites. The best bits. The shoes, the bags, and - most importantly - the make-up concession stands! I'm not usually big on perfume, but there are loads of perfumers here in House of Fraser, and they're all high-end and classy as they come. It was here that I first experienced, first-hand, the wonder that is Chanel Chance. It got me hooked on the stuff and now it's my signature scent. Some girls wear 5 perfumes in tandem, but this is the only stuff I'll touch. The make-up hall is like a dream come to life for me. With loads of mid- and high-end brands, you can't go wrong. From the young folk's Urban Decay and Stila to the sophisticated ladies' Clarins and Estee Lauder and the borad appeal of MAC and Clinique, they've got it covered. I could spend hours in here being ambused and attacked with mascara wands and powder puffs. It may be expensive, but it's worth the extra pennies to shop for beautiful cosmetics in gorgeous surroundings. No strip lighting, and nobody sticking their dirty fingers into every sample pot. Love it! read more

House of Fraser - Department Stores Near Me - Glasgow, GLG

Now, what can I say about Glasgow's House of Fraser? IT IS FREAKING HUGE! The first time I went to Glasgow, I popped in here to use the loo and popped out 2 hours later. (I think that about half an hour of that time was spent trying to navigate the loos). There is a Caffè Nero on the third floor which is always a safe option for good coffee and decent snacks. There is a restaurant called Hughes somewhere in the store but I haven't found it yet! There is also a Yo Sushi near the entrance. The central balcony is beautiful and is especially stunning at Christmas time when there are lights hanging all the way down the 5 storey balcony. I try to avoid the ground floor though. It is the perfume department, and I just can't stand the combination of 1000 smells at once! Now onto the toilets, the one that I used was on the fourth floor, so you will have to climb a LOT of stairs. It is tucked away in a corner to the left, as far away from the balcony as possible. It was clean but I would use the ones in Princes Square because they are more conveniently located than the ones in here. There are a couple of problems though. 1. No toy department - seriously House of Fraser? No toys? Your flagship Belfast store has a toy department, so why not the original one in Glasgow, Scotland's shopping capital! 2. The staff are quite prissy and snooty. Especially the sales associates who always raise their eyebrows at me while I'm walking to Caffè Nero. Other than these things, shopping at Frasers is very classy and even if I'm not buying anything, there is still all the pretty things to look at around the sales floor. Especially in the homeware department which is my safe haven in this labyrinth. So while you're here, get a coffee, browse the homewares and make sure to follow the (poor) signage to the loos! read more

This has got to be one of my favourite stores in Glasgow. I love that it is modern but somehow still manages to maintain a little vintage charm. From the incredibly beautiful main staircase to the balconies on each floor over looking the beauty hall, this store never fails to make my shopping experience feel special. It houses a whole range of products from high street to designer and has a nice range of pricing. A great store and well worth checking out, especially at christmas time when the main hall has the most beautiful christmas lights. read more

HOW have I never reviewed House of Fraser? Well, here goes. Boom - 5 stars for you, House of Fraser. Ok, I admit I don't actually visit Frasers all that often but I always love it when I do. As far as department stores go, this one is really magical, especially at Christmas time and I can't resist visiting just to check out the beautiful lights. I think part of the reason I love Frasers is because I grew up in a country where beautiful department stores aren't really a thing (Australia, if you're wondering). I always saw magical department stores in the movies and it wasn't until I moved to the UK that I realise that they do exist in real life. This store has so many hidden areas that you'll always discover something new when you visit - for example, I popped in this week to discover there's a Caffe Nero on the third floor - when did that happen? I only just discovered Hugh's on my last visit! Other food options are the Yo Sushi on the ground floor. And of course it's a department store so you can find everything you'd expect (and probably a lot more!) when you visit. Be warned though: it is very easy to get completely lost in here! read more

House of Fraser - A Radley pop of orange - Department Stores Near Me - Glasgow, GLG

If there's one place I can't be trusted, it's here (my poor (literally) credit card is squirming just at the mention of the place!). Forever my go to shop in Glasgow, Frasers is a one-shop wonder where you can pretty much buy everything under one roof, which is perfect for me as I'm quite a lazy shopper! Aesthetically Frasers is such a grand department store, and you appreciate this the most when entering off Buchanan Street via the beauty hall where the grand staircase greets you and draws your eye up the several floors and balconies above, and eventually to the domed glass roof, so so stunning. Even more so at Christmas time when it's awash with twinkly fairy lights :-) In terms of shopping, there are hundreds of brands to choose from varying from high-street to high end and covering women, men, children, home and beauty so it's fairly easy to lose an afternoon in here without even realising! You can also shop online and use their free click and collect service which I find super handy, and saves waiting in for the postie when you need those new shoes tomorrow and not a day later! Much as it pains me, I do have a few niggly points with Frasers: - ladies changing rooms are few and far between for the size of store and usually involve a lengthy wait. - the heat can be unbearable, so much so that a friend has almost fainted on me after only being in for half an hour! - it's notoriously hard to find someone at a till to pay...about 90% of the time I have to go off looking for someone, which is crazy as shops are normally dying to rob you of your hard earned cash! Still, I keep going back as I'm a sucker for its prettiness (and they give me reward vouchers for spending on their credit card lol). read more

House of Fraser - Pretty fairy lights at Christmas - Department Stores Near Me - Glasgow, GLG

It always seems to be a default setting to wander Frasers or Princes Square whenever I happen to be in the City Centre needing to kill time. Other times if there is a particular brand I'm seeking, I know I can probably find it in Frasers. The beauty hall at times can feel almost predatory with the sales reps ready to pounce on any insecure woman willing to drop some serious cash. Service in some departments can be a bit lacklustre and apathetic at times where employees just look dead in the eyes. Fortunately those that we do interact with have always been lovely, and have gone the extra mile for us. Some of my favourite bits are: - Tom Ford counter: with my indecisive mind, they let me play and experiment with the colours and fragrance. I have now built up a beautiful stash... oops. - Thomas Pink: while not for me, this concession holds a special place in my partner's heart. I introduced my partner to the impeccable woven wonders of Mr. Pink a while back, and he's since built up quite the collection of shirts. I often visit Thomas Pink to purchase shirts for my partner as gifts. Most recently the Thomas Pink sales reps graciously helped me with my partner's surprise treasure hunt and held aside the gift and clue for him to fetch. The service is always phenomenal, and they even offer to steam the shirt if chosen to wear out the store (top tip right there!). - Sales: with 40-70% off you can score some serious goodies if you shop smart. Oh hello Chloe ;-) read more

House of Fraser is a chain of department stores in the UK, I visited London and Glasgow, the stores are nice, however, I was not impressed with a sales associate at the London store, who told me a fragrance I was looking for was discontinued, it had just come out. I did find the fragrance at John Lewis. The store is worth checking out. read more

House of Fraser is the perfect place to find hundreds of people doing an awful lot of window shopping but not actually buying very much, because they can't be bothered remortgaging their house for a polo shirt. I'm looking at you Burberry. I love the feel of this store. 4 enormous floors, a champagne bar and a coffee shop make a full day of shopping and you'd definitely take a full day to make it around the place. From boutiques such as Prada and Calvin Klein, to make up counters and a whole floor dedicated to home furniture, this place caters to all needs. read more

I absolutely love Fraser's and its grand carpeted staircase leading to a luxurious land of loveliness. However, first I like to take a stroll around the perfume and beauty counters downstairs. First I head for the perfume, where I spray myself silly with all sorts of testers, until I can't tell the difference between them anywhere. The staff are lovely and happy to give you some samples if you ask nicely. Then off to the makeup counters, where the first stop is Benefit. The girls that work here are groomed and gorgeous, and love nothing more than prettying up your face, which I am more than happy to allow. The last time I visited, I was treated to a full face of makeup absolutely free of charge, with no pressure to buy any items at all. I associate Fraser's with Christmas time, when it's beautifully lit up and filled with gifts and goodies to shower your friends and family with. It's a gorgeous big department store where you can spend hours marvelling at the lovely things within. read more

Always good if looking for a particular designer (Gucci/Armani), and houses various 'mini-stores' such as Gstar/Diesel/Levi/Armani/Gucci etc Alway's reliable but more costly than the mainstream stores within walking distance thus the 4 star's instead of 5. read more

My review of frasers today is for the click and collect service. You can order online till 12 midnight and collect in store in some cases the next day and delivery is free to store. On this occassion i picked a day that was more convenient and i was assured a text message and email would confirm when i could collect. The click and collect service is located on the 3rd floor which was easy to find. My order came in a box but the assistant was happy to unbox it and put it into a carrier bag. I visited at 0930 on a saturday morning and there was no queue so i would advise going early as i can imagine it would get quite busy judging by how the barriers are set up. I woulf happily use the click and collect service again. read more

Sometimes when it's cold and wet and my boyfriend and I are feeling bored - we like to head into the centre of Glasgow and play the Frasers game. In case you're wondering, this game basically consists of wandering round the thick carpeted Fraser stores and picking out which items we'll buy when we're old and rich. Trust me, this game is addictive. The House of Frasers store in Glasgow is known just as "Frasers". This is because it was the very first House of Fraser's store - and its certainly grand enough to deserve this honour. Inside you'll find huge sweeping staircases, gorgeous mezzanine floors and an absolutely STUNNING ceiling. Seriously, next time you're in there just take a quick look up. I promise that you won't be disappointed! As well as all the general department store fare - upstairs in Frasers you'll also find a mini-exhibition of the shop's history. Last time I visited, they were displaying a selection of absolutely gorgeous photos of the stores Christmas displays - all the way back to the fifties. In conclusion, Frasers in Glasgow is definitely worth a visit - even if you don't want to play the Frasers game! read more

A visit home almost isn't complete without a visit to Fraser's. A fab beauty department, handbags to drool over and the perfect place to spend a few hours shopping. Fraser's can be very busy on Saturday's so probably not the place to dash in and pick up a few pieces quickly, but it is the one place I always go to if I am looking for something specific as I usually find it here. Many designer labels can be found here - Fraser's stocks Mulberry bags, though these don't tend to be involved in any offers such as discount or bonus points when recognition cards are used. The building itself is stunning from the outside of Buchannan Street and inside the centre focal point as you walk into the building is the staircase. Due to the nature of the buildng, access to other floors and departments is through lifts, escalators and stars but the warren like nature of the store due to its layout can get confusing (especially after a drunken lunch). Once you know how to navigate the store, there isn't usually much shifting around of departments so it gets easier to find things. Well worth a visit. Whether its for your regular purchases or a special gift, Fraser's is an institution who still manages to lure us into parting with our cash. And I love it. Oh, and little known fact - 10% student discount too, so flash that card and get shopping ;) read more

I love HOF and it's one of my favourite places to go shopping, as long as I have money of course! Whenever I need make-up HOF is the first place I head, they have so much to choose from and friendly staff at each counter who can recommend cosmetics if you're not sure what to buy. The girls in the perfume department are also really friendly and they have some amazing fragrances that I haven't seen anywhere else. Last Christmas I fell in love with a Marc Jacobs fragrance I was shown here, it was called "rain" and smelled refreshing and revitalising, I might treat myself sometime soon, or maybe someone will treat me, hint hint. HOF is usually the place I head for birthday presents for my brother, boyfriend and guy friends. You can never go wrong with a Superdry t-shirt and they have a pretty good sized Superdry concession here. Now and again Fraser's have a 20% off day so keep your eyes peeled! I scooped up some bargains at the last one including Nails Inc. polishes and some MAC gift sets. It's not just the items inside that are great, the whole store feels very plush and opulent and the fancy staircase always reminds me of Beauty and the Beast where they meet each other on the staircase. read more

I can't believe I left my makeup in York. Aargh. It's expensive stuff, makeup, so losing it makes for an expensive weekend away... So, I went shopping. And if I'm going to be spending that much money, I want customer service! After trying a not-to-be-named shop where the assistant was bored by me, I thought, stuff this, get to Frasers. And I was glad I did. Great service, super-helpful, everything I could have wanted. It's only the last minute pushiness trying to sell me a store card that's keeping this from being a five star - that was a wee bit of a letdown. I suppose they get pushed themselves to flog the things. Anyway, I am now beautiful again. If skint. read more

I love the fact this place is so old and traditional. It's an amazing, huge, building that stocks everything department stores should. Fashions for everyone, shoes, makeup, toys, kids stuff, furniture... wow. It's just great. House of Fraser is a long standing institution, and is very popular - not quite to the extent of Jenner's in Edinburgh - but it definitely has something that makes everyone go "oooo" - possibly the stairway from the glass atrium style beauty section, which leads up to the first floor. It's very, very grand, and at Christmas it's fully decorated in true xmas fashion (lights, wreaths, etc). Lovely lovely. Check it out. read more

Nice looking department store. There's quite the amount of merchandise and apparel for people to purchase.

Well first of all when does this shop not have a sale on. But seriously I think only having one lift is not good with how busy the lifts get. There is a lack of air conditioning in there especially in the click and collect and the banisters can be wobbily as reported. And if you return one of a three for two they want all 3 rather than reduce the two you need to return all. But all that said this is a nice shop. With good promotions and staff always try best to help you. The store just needs things done to make shopping better read more

I do like House of Fraser. It's one of Glasgow's oldest department stores and on a scale similar to Selfridges in London. And you know what the internal staircase and store front makes it all seem rather grand in the nicest possible way. You'll find so many different goods for sale under this roof: - the ground floor is home to a never ending sea of beauty counters with some you'll struggle to find elsewhere in Glasgow such as Tom Ford. Then you'll find shoes and designer handbags a plenty! And a good Yo! Sushi concesssion. - the first floor is the men's department - second floor is ladies fashion (dare I say brands that appeal to the younger generations such as Ted Baker, Warehouse, Whistles etc.) - third floor is also ladies fashion - fourth floor is kids and homeware A few gripes stop this being 5 star for me, whilst most staff I have dealt with have been pleasant, it can be confusing to work out where to pay as despite so many till points they don't necessarily have staff at them. I'm happy to ask staff if I can pay but don't appreciate being met with an eye roll or a sigh when I do so. Also given how big the store is, it can be time consuming / confusing when they start relocating departments! read more

This place is so huge inside it's overwhelming. I get lost everytime. It's more expensive than John Lewis or Debenhams, which says alot. They do have frequent sales which is the only factor that makes me consider a purchase. I am a Debenhams man. It's got a huge range of products in addition to clothing and it can get a bit intimidating. It's a bit like the apocalypse at Christmas time and not on the top of my list for a big shopping spree. But maybe that's because I don't like anyone enough to spend a fortune on them! read more

The closest Scotland has to the grandiose of Harrods, Frasers has pretty much everything under it's roof, and the scale and decor of the place alone makes shopping here far more of an "experience" than you would get at a rival like Debenhams. Clothes, cosmetics, electronics, toys, furnishings, hardware, it's got the lot. Only downside is the basement section, a casual men's fashion department, sometimes has a strange sewage-y smell, so be prepared to hold your breath. read more

As much as I used to love House of Fraser and used to think its an upmarket shop.. i was wrong big time. I'll never ever waste my money at this store again. I ordered a crystal bowl from them online on October 1st and arranged to get it picked up from Epsom store. Few days later we decided to cancel the order and asked for refund. Today is November 14th, no refund still. I spoke to them 6 times so far.. the customer service is polite and try to help but so far got no where. Customer Care team really doesn't care, they are awful with empty promises. They keep telling me we will call you and email you and sort this as a matter of urgency but I never hear back. Instead, today I receive a letter telling me that they are sorry i lost my item, please describe how and when it got lost!!! I'll never ever buy from this garbage ever again.. upmarket my back end. read more

The more and more I'm in the shop, the more i love it! I've been in a few times recently, once with Sophie K for a wee shop of their sales and more recent, with my boyfriend to search for a lamp for the living room. The quality of brands they sell is really unbeatable and there are surely bargains if you look hard enough. My boyfriend was looking on their website for a floor lamp and we decided to meet today during his lunch break to pick up the one we decided on. We had been in over the weekend but were told they don't really sell lamps in a specific department, but we could order them online. So we did just that. Thankfully there is a great sale on just now, as we were able to get a £90 lamp for £60. Not too shabby for what it is! We really enjoy looking through their home section, and managed to squeeze in a quick browse over the weekend at potential ideas for new couches and new beds. I feel like we're doing a complete overhaul on all things household and that's fun! The staff we've encountered were lovely and very helpful. We will be back for sure! read more

Possibly the only place in Glasgow to stock Kiehls. Well, it cheered me up. read more

I love visiting at Christmas time when the store is always beautifully decorated and has such a great atmosphere. Makes me feel really Christmassy. There is a great range of products including a great ladies' wear department with all the brands you could wish for including linea, miss sixty, episode, nicole fahri etc, so all ages are catered for. Great range of accessories and beauty gifts. Also sells menswear, childrens, furniture, electricals and home. Staff helpful & friendly. Can be a bit expensive. read more

never will I shop here again from US online- found a lovely jacket that did not fit - nothing but horror stories for the return. It is sitting in Ireland - the address of return given to me by the company. I am now out the cost of the jacket and I have to pay to have it returned to me or it goes in the trash. Customer Service is horrible- they tell me it is my fault and I need to deal with it. I loved the jacket but never again- I recieved the jacket in 2 days but 2 weeks latter and this is not resolved. Not sure what happened to customer service- I even called them at my expense - Very sad- read more

I did love Frasers, I loved going in on my lunch to try make-up and avoid all work-related thoughts for 45 mins or so. The place is huge and I always get a bit lost finding things but thats half the fun. However I had such a horrific returns episode here that I complained to head office and have vowed to never shop in here ever again, which I haven't in over a year. I hate returning items, I only do it if there is no way I will ever possibly use the product and then I umm and aah about it - this was a perfect example about why I would rather re-sell on ebay. I had to speak to three people, two of which were management and unfathomably rude. I was referred to as 'the girl' and am pretty sure I have never been spoken to like this, even when I has knee high! I got an exchange after 20 minutes of arguing, and I was not in violation of the returns policy. A nice place to window shop, but be warned, dont try to return anything! read more

Frasers or 'Frasers of Glasgow' if you're a toff, is an experience, Honestly. I see alot of people trying to work out if 2 grand for a pair of gloves is worth it "Ohh but they're Dolce & Gabanna" It has become a place full of overpriced gear that you'll find elsewhere for much less, Except for the POLO section which is actually not bad. Only good thing now is that it's in a nice setting with the grand staircase at the front but when you branch off onto the clothing area's there self they all seem a bit cluttered and messy. read more

I received wonderful service and advice on Sunday December 3rd while shopping in House Of Fraser in Glasgow. It was my first time to the store and I was very impressed. Joan on the Comme Des Garcon stand was able to guide me to the ideal CDG cologne for me, based on a few criteria. She was courteous and patient and nothing was too much trouble. This came after shops who advertised themselves as stockists for CDG perfumes had let me down - House Of Fraser had the goods. Joan - thanks again for all of your assistance and advice. You are a credit to the House. I will definitely return. read more

A great department store here, more often nowadays they have more sales than they ever did christmas time is nice here as they decorate the store to a real nice standard, What let's it down at times are the poorly trained staff who can be a little pushy trying to make a sale. read more

A fab place to come on payday, if you want to splash out a little. I love coming here to look at the awesome shoes, which range from Jimmy Choo to Louboutins. I can't afford them though, but the thought is a nice one. The best thing for me about House of Fraser is MAC. I think it might be the only one in Scotland, and I have never had foundation better than MAC's Mineralize. It isn't even as pricey as it looks, coming in at £22. Great for clothes too, as it sells loads of concessions and seems to have the best of the selection. Pricey, but well worth a visit, even if only for a browse. read more

Yes it does have ultra high end stuff but it also has lower end things as well. The layout is awful and I feel confused by what they've done with the space. They've made it feel more cramped than welcoming. I did peruse the insanely expensive bags and every clerk I spoke with was kind and explained the aesthetic of the designer. I jus wish the space wasn't so crammed because it loses it's appeal as high end. I feel like I'm buying from a discount rack. read more

This is definitely not a consumer friendly shopping experience if you are shopping from the US. It is always risky ordering clothes online. Therefore users rely heavily on the size guides. For the item I purchased it clearly stated it was an US 8. When I received the item it was labeled 6/8 at which point I knew I was in trouble. I am a solid 8. I tried to return the item, which has to be back to them in 10 days, and the shipping cost more than the items itself - anywhere from $50 to $100. Not worth it. Now I am stuck with a dress that doesn't fit. read more

Not a good idea ordering online I ordered a pair of boots about 5 days ago with 3-5 days of delivery, yet I still didn't receive any information whether the boots have dispatched or not. They only informed me after I sent a complain letter to the customer service department. Now, after 5 days of order, they said they finally "dispatched" the item. That adds another 5 more days to go until I receive my boots I guess or maybe not at all. It is taking way too long, and I am absolutely down in the dumps, disappointed!! Despite all that, they do sell lovely clothing and shoes. It's quite sad because their customer service is just poor. In my honest opinion, the money you're paying just isn't worth it online especially because of the delivery issues. I am never in my life will be purchasing anything again from HOF online. They seriously need to fix this. read more

Asked for a new item not a display item from Radley, the staff says it is new on the rack. But obviously there's scratches on it. I refused to purchase such product with such poor services. She is not friendly or patiently speak to us too as if we are simply looking and messing with their goods. Of course hands on is inevitable to check the items' interior. read more

I went here to get a manicure as I'm a chef and my nails looked bad. They wanted £30 I couldn't believe it. Not like I wanted extensions lol. Someone needs to have a look at your prices. I ended up not getting them there. read more

A good kitchen department and worth a look at Christmas to see the decorations.