Incompetence and flat out lazy! I called and confirmed my referral appointment, arrived early,…read moreand sat there for an hour only to be told the DVM wasn't in. The best part, I drove 1 1/2 hours each way. When confronted about this front desk feigned ignorance of scheduling the appointment.

My pets have been treated at Hillcrest for several years now. Initially the were seen by Dr Joan…read moreNafe. When she retired I wanted to cry. Dr Larry repaired both ACLs on one of my dogs, about one month apart. Dr Joan and Dr Larry diagnosed and treated another of my dogs for bartonella, a vector borne disease. I think they literally pulled him from the brink of death. Since Dr Joan retired, they have been cared for Dr Tiffany Skinner, who trained with the Nafe's daughter at OSU. I can't overemphasize what great care she has provided to my pups. I just can't imagine taking my dogs anywhere but Hillcrest Animal Hospital.

They were great and very informative. They were able to take my cat in day of and answered all my…read morequestions I had!

We have used many different vet clinics and I will never go anywhere else but here. Doctors,…read morenurses, and reception staff are all 5 star people. I am so happy that we found this place. So are my pups!

Over the years I've had the dubious honor of going to a lot of different vets. A lot…read more So, when I say that Briarwood is the best animal hospital/vet clinic I've ever been to, not only is that out of a big sample size, but it's the highest praise I could give. Briarwood's folks were prompt and wonderful on the phone. They knew exactly what offerings they had, their schedule, prices, with no hesitation over the phone. They were willing to take in both of our dogs and a stray (THREE dogs) in one appointment, and that appointment was a masterclass in caring efficiency. Taking care of three dogs at once is impressive, but doing it with care and making sure each one gets the individual attention they need is unheard of. Not only did we get thorough checkups and necessary shots for everyone, but since they're a groomer too they threw in things like nail trimming (much needed for my old, slow dogs) just as part of the appointment. That alone was huge. I was particularly shocked when a little less than a week after our appointment, the vet we saw called to follow up and see how the stray was doing (he'd been malnourished and weak when we brought him in) which was above-and-beyond, and exactly the kind of thing I look for when trying to find someone to look after my furry friends. Seriously, I could not recommend Briarwood more!

Dr Hale & Dr Penny are fantastic vets. Have been using them for years. My girl Sophia loved Sylvia…read morefor her by monthly grooming appointment as well. She was loved by so many at the clinic. This is by far my favorite vet in Little Rock. I travel from Benton for my vet care needs. Now my cat Zazzy is a patient of Dr Hale. Very happy to be apart of the briarwood family

I have been taking my pets here for over twenty years. I must admit that when it sold to new…read moreowners Dr. Rene and Sonya Lavergne, I was a little worried. The previous owner, Dr. Laura, was like family. Well, I can honestly say that Pinnacle Valley Westrock Animal Hospital is still the best for me and my family. While I have seen a number of veterinarians there, Dr. Sonya is my dogs PCP. She is the best. She knows her stuff, but more importantly, she loves animals. The love at Pinnacle Valley shows throughout the place. It isn't just Dr. Sonya but the entire staff there is firing on all cylinders. They are really kind people. You know when someone is an animal lover. It is a calling. That is definitely true of Dr. Sonya. The kindness Dr. Sonya and her staff have shown me in recent weeks while we were dealing with a dearly loved pet with a terminal illness was so appreciated and so meaningful to us, I cannot adequately describe how much it meant to my family and to me personally. I can't imagine taking my pets anywhere else. I just can't say enough good things about Pinnacle Valley Westrock Animal Hospital. If you are needing a new vet home for your furry family members, you owe it to youself and your pets to check them out. You'll be glad you did.

We moved to Little Rock recently and needed a new vet for our sweet Westie. Pinnacle was able to…read moresee us quickly, and our first visit went great. Everyone was very friendly, and the visit was quick and easy!

Doctors and staff are very nice and love my pup! Got my puppy examined and set up shots schedule…read more Also had her spayed there. She had no issues afterwards. The scar is basically invisible now.

I've always talked this clinic up since they had kept my two cats healthy and safe. Three months…read moreago we took in a rescue who we had done our best to make sure she had the best first step in. Meaning immediate vet visits for shots and worm treatment. Keeping her and her waste quarantined from the other animals in the house. Two visits - two waste drops full price, with the last being given the all clear. Well today/tonight guess what we found... worms. Not only has the kitten exposed two elder cats but three humans including a child. Because we had been told that SHE WAS CLEAN! The waste wasn't how we found out btw it was a worm on my arm after giving her a cuddle.

Dr. Reynolds and her staff were pleasant and affectionate with our corgis. We went in for the…read moreLibrela shot for our 13 year old and nail trims for both, and they were well handled. Everyone was laid back and friendly.

They declawed our cat & did a great job. Super friendly as well! Plus they quoted us on a price…read morebefore-hand which was super helpful.

My dog had two surgeries at AVES and my last experience was less than stellar because of…read moremiscommunication and what I thought was insensitive and hurtful responses. Over the last few months, my dog had several infections from the original surgery, and my vet determined that his body was rejecting the implanted plate. We tried several rounds of antibiotics to no avail. I finally arranged for Dr. Fields to see him to evaluate him and remove the plate and screws. Today, I dropped him off for this surgery, and it was truly a day filled with concern for my dog and compassion and graciously generosity for the work they did, how the kept me updated throughout the day, and just overall how they treated me and my pup. I am forever grateful. I know there were some new people, but the staff that worked with me previously came out to greet me and welcome me, and they were INCREDIBLE. One came out to share how her dog had gone through the same and gave me tremendous hope that my boy will be running again in a few weeks without the pain he's struggled with for months. I hope I don't need their surgery services again, but if I do, and am confident I will feel good about returning.

Every life matters, as does the manner in which they die, and where they are laid to rest. I will…read moreregret taking my baby to this place for the rest of my life. Fear mongering over facts and sound medical advice is what we received.

We use to see Dr. Maggie Phillips who was ABSOLUTELY amazing. (The front desk staff + techs are…read morealways great though, VERY kind) but since Dr. Philips has left, I have not been very impressed with the other DVMs we've seen. Not to mention the RIDICULOUS prices. I swear it gets more expensive every visit. $550 for my dog's regular annual visit, which didn't include some vaccines (that are every 3 years). Mind you she is a healthy, normally aging dog. However, Dr. Vaughan in particular has been the worst I've experienced so far. Not concerned with anything whatsoever. Seemed almost annoyed with issues I brought up and gave me blow-off answers/solutions. Unfortunately will be looking for a new clinic.

We miss Maggie Phillips. This place upcharges up the wazoo. The receptionist and vet techs are…read morewonderful. Brent Koonce's bedside manner leaves a bit to be desired. He is more concerned with fear mongering and running unnecessary tests than for the animals he's treating. We will be looking for another vet. Very disappointing. It's clear they aren't satisfied with billing for a regular visit. The name of the game here is run as many tests as possible so they can pad their wallet.