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    Housekeepers 911

    2.0 (4 reviews)
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    Services - Housekeepers 911

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    2 More Services

    Maid services

    Post-construction cleaning

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    Glass Slipper Cleaning - Before pic #4

    Glass Slipper Cleaning

    (18 reviews)

    Not a happy customer. Discussed scope with owner, Danielle, on the phone before booking (2000 sf…read morehouse, 3 Bed, 2.5 baths inhabited by 2 tidy adults.) She didn't express any concern about her team being able to complete the work within the 8 hours purchased (I understood the 2 people, 4 hour deal), even though I emphasized there was a recent bath remodel resulting in a lot of construction dust. This was just a house cleaning, not a "spring cleaning or move out or anything crazy - it would take ME alone maybe 4 hours. Bottom line, the two women who showed on time up did not finish the house in the 4 hours (they didn't dust or vac the formal living room or dining room, and did a spotty job in some other areas). I discussed it with the owner who said I could pay for more time - I said no, because they'd done a spotty job already. She wanted me to be satisfied, and offered to come by to correct their misses (not to finish the work they didn't get to), but apparently she couldn't find time within the next few days, as I haven't heard from her again. Bottom line, these women worked 4 hours straight but I can't figure out on what! They absolutely spent too long on certain things like the bathrooms - 1 was brand new and cleaned 2 days before, the other is a small 42 sf bath with only a shower. 2 yrs old and pristine. I believe they spent an hour each on those alone, and still didn't get under the vanity to vac the hair/retrieve dropped q-tips. The bedrooms were basic dust/vac jobs - can't take more than 20 min each, even if there's more dust than normal. A swipe is a swipe, with a cloth or a vac. Even at that, there were a lot of misses (bases of floor lamps, heat registers, etc.). Good job in the kitchen although not happy to hear they used lysol on the (sealed) granite, and needed my granite cleaner to do the after cleanup. Just an overall unsatisfactory experience.

    Absolutely never ever use Glass Slipper for cleaning your house. I have never had a worse…read moreexperience with any service. My husband and I bought a house and wanted to treat ourselves to a professional deep cleaning before moving in. We have had some recommendations from co-workers but unfortunately they were not able to fit us in their schedule in the week before the move-in. Since we wanted the place to be cleaned before our furniture is in, we went with Glass Slipper because they had an opening. Our house is four bedrooms, all hard wood floors/tiles, no carpets. I called Danielle, and her first estimate for a deep clean with windows and walls was way beyond our price limit at above $800. I asked for a quote minus the walls and windows and it came to $400. While still being extremely high, we agreed to proceed to make sure that the house is clean for the move-in. The cleaners came on the day we were not in the house since that was a week when we were not living there yet. The money came out of PayPal before the cleaners got there and Danielle sent a confirmation when the cleaning was complete. On the move-in day, we had the movers coming in and out and were not thinking to go through the whole house inspecting every corner. We simply trusted that since we paid for the professional deep cleaning and certainly paid the price for such, there was no need to do so. But we were wrong. The day after the move-in as we started unpacking the kitchen, we noticed that most of the cabinets were not even as much as opened to be cleaned. There was sticky food residue left-over from the previous owners in some cabinets, and thick layers of dust in others. At the same time, as we took a look at baseboards, there was dirt and cobwebs. As we were walking around the house, our socks got pitch black. It became evident that the floors were never cleaned. They may have been lightly vacuumed at most, but certainly never cleaned. At this point we called Danielle and she suggested that she sends back her crew the following weekend for a couple of hours. As the days went by leading up to that Saturday when the cleaners were scheduled to come back my allergies started to get really bad. Then, we discovered that the couch, one of the very few pieces of the furniture in the house, was never moved to clean under. We kept on seeing more and more shortcomings of the service paid for. On Saturday when the cleaning crew showed up, they asked which cabinets needed to be redone and which baseboards. I explained to them that the house was never deep-cleaned and that I expect that the cleaning is redone. The crew person then called Danielle and put her on the phone with me. Danielle started arguing with me, telling me that just because the house was not cleaned to my standard that doesn't mean that the crew will be doing a redo. She said that they will take care of the couple of cabinets and some baseboards. I told her about what I discovered behind the couch and that it was never moved to clean behind it. Danielle insisted that not only was behind the couch cleaned but she vowed that she was there to witness it and that her crew was on their hands and knees. I took pictures of what was left behind the couch after the deep clean. And also what was under one of the beds in the upstairs bedroom. I am absolutely disappointed in the service and I believe we were taken advantage of. One thing to note, the house was empty (outside of one couch, one bedframe, and a dining room table). All hardwood floors and the previous owners left the place in a very decent sweep clean condition. It was not a difficult task to clean the place and for $400 I would expect not having to argue my way through with Danielle. The re-do cleaning was indeed a couple of hours and did not address most of the shortcomings of the service. I would not recommend this service to anyone.

    Maid For You - Bathroom.

    Maid For You

    (9 reviews)

    You would think that paying over $1,200 to have your house cleaned would actually get your house…read moreclean, right? Well, for us, it only paid for half of the house to be somewhat cleaned. Now, they want us to pay more to finish the job. No thank you! We paid less than half of this for our similar sized house (with the same number of animals living in it,) to be cleaned in Derry - just 40 miles away. Very disappointed in their service and sad that we will not be hiring them for regular cleaning. Now we need to find another place to finish the job and to hire for regular cleaning going forward.

    Do you like paying for services NOT rendered? Well then this is the company for you!…read more Upon returning home from vacation, I realized the maid was scheduled to come. My house was still clean (since I had been gone and I had personally cleaned it prior) and money was a little tight bc of our vacation. I called to see if I could cancel for the day. Was told they would look into it and call me back. I never received a call back and the maid never came. The next thing I know, I'm charged nearly the full price for the cleaning. When I called to inquire as to why, was told this is their cancelation fee. I was not informed of this when I asked about canceling. Had they told me, I certainly would've allowed the maid to come anyway to avoid paying for services I didn't receive. When I asked for a refund, I was told that emails are sent which identify the cancelation fee. I don't know about you guys, but if I had time to read the thousands of emails I receive from every company I work with, I wouldn't need to hire a maid! I have 2 children, I work full time as a therapist, and I'm completing a full-time psychology doctorate program. I simply can't read every email that comes in. It should be a company policy to verbally inform clients of the fee when they ask about canceling. I was not told a single thing, except that they would look into it and call back (which never happened). But they didn't hesitate to swipe my card anyway, without my consent. In an effort to compromise and salvage the relationship, I even suggested applying the fee to a future cleaning, but was told they would not. I had to cancel one previous time and there was no fee, nor was I informed of a potential future fee, which deceived me into believing things would be ok. Clear communication would've gone a long way. BE WARNED - If you have a concern, they will not try to make it right. They would rather lose your business than admit to bad communication and flawed company policies. Of note, they also recently increased their cleaning fee by 33% which is a staggering markup. Please take my advice, it's NOT worth it. There are more economical services with much better customer service out there. Don't pick this one. I'm not usually one to write a bad review, even when I have a bad experience, but I draw the line at theft. Concerned, -Your Friendly Neighborhood Therapist

    Housekeepers 911 - homecleaning - Updated May 2026

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