Negative and impersonal communication. Felt deceived with new lease small print that was different than what was discussed. Will not work with you or return calls once you've signed lease. Do not risk renting from this agency. read more

Captains Quarters' town houses on Harbor Road-if you are thinking about renting these from Howlin, RETREAT! These people are the most impersonal and difficult people to work with. Once you have signed your lease it's akin to incarceration. You will get cited, called and given written threats if you park in wrong spot, have plants, or any slight infraction of their warden strict policies. Beware- they are only friendly to you up until you sign the dotted line. After that, it's on. They have made my rental experience miserable. If you call, no one will talk to you or return your calls. All calls go to their answering machine and no one calls back, they will only correspond in letter format through the USPS. The rules are like being in high school and they change whenever they want. Also, the payment process thru their online rental portal is a confusing pain and difficult to set up. Beware, after you've completed you're one year lease you are not allowed month to month like normal places, instead you have to sign for another years lease- they trick you by staying in your first lease that all following leases will be month to month but after you sign the second year it's in the fine print that it is not month to month but for another entire full year! Know this because it's hard to find another place that lines up with that time frame if you're thinking you have to move. Beware-they will NOT work with you no matter what and if you try to discuss any changes in your lease they threaten legal action. I have l never paid late , have always been early and keep an immaculate home but they do not care and treat everyone as if they are a problem tenant. No wonder there are SO MANY EMPTY units here. And they sit empty for months and even years. Do not rent from them even if you are desperate- you will be miserable working with these people. read more