I opened bank account with CIBC on Feb.2024, for the cash reward promotion, at that time they said…read moreonly need one direct deposit and two pre-authorized deposit should be ok, so I did that, but after 8 months, I still didn't get any cash rewards, so I asked them , the reason is because the BC Hydro bill charged two month each time not one month each, so it is not met their request, I can't get any rewards! this is so funny! I feel cheated and very disappointed so closed the account without any hesitation!

I went to the CIBC Lincoln branch on the 29th around 11.15 am had the worst possible service, the…read morecashier did not know what he was doing, and took very long to assist, I explained when I reached the window that my Mother ( 91yrs) was in the taxi outside and I was in a bit of hurry, believe me, he took twice as long. I asked for some chance of 2 rolls of loonies for my mother to use for laundry. I got 2 rolls of loonies but got charged for 2 Rolls of toonies, as per the receipt attached. If the bank checked the cashier would have been over at closing. I would have hoped that someone would have called me to inform me of the mixup, and credited my account. I never heard from the bank. I suppose they are hoping I did not notice the mixup. Very disappointed with a bank I have been with for over 25 years.

I can't write enough positive comments for the employees of this credit union. You can always tell…read morewhen employees are treated the right way and truly enjoy serving their customers. They always make you feel at home. They remember your name and go beyond their responsibilities to make sure you are taken care of. I had a mild breakdown at the bank today and the ladies took me to their conference room and provided me with a box of kleenex. You won't see this happening at the BIG banks! Thank you again for all for your assistance.

Given the fact that this is a brand new location, the branch looks fresh, modern and is very clean…read more From the moment we stepped into this branch my wife and I have been treated with the utmost courtesy and professionalism. The service provided to us was outstanding. Our financial advisor Ben was very knowledgable and found all sorts of ways to save us money by recommending the best products for our needs. I would highly recommend dealing with this location.

Worst Bank ever, I had a very bad experience with this bank after being their client for almost one…read moreyear with great history I ended up being a victim of fraudulent and received money from RBC hacked bank accounts to use in an assignment for a new client that I landed in March and I didn't get any support from RBC, they wanted to wash their hands and put the lack of their security systems on their clients, I wouldn't recommend this bank to anybody

I found Attar Currency Exchange recently via some online searching for foreign currency exchange…read morefacilities that might be nearer and easier for us to access than having to make our way into downtown, or other areas of Vancouver. When checking out their currency exchange rates page information, comparing rates with a well-known facility we know in downtown Vancouver, and finding their "buy rates" as competitive, we decided to head there and exchange some Mexican pesos back to Canadian dollars. The facility itself is a small, one 'wicket' operation, located up one flight of stairs from ground level. Service was courteous and friendly. We exchanged (a sizeable amount of) Mexican pesos (saved from previous stays in Puerto Vallarta) back to Canadian dollars, and were very pleased with the exchange rate received. A small side note: we have found parking can often be a bit of a challenge in that location (Lincoln Centre), but at this time (near the 10am opening of the currency exchange) on a Saturday, we lucked out, and got the last space available right in front of the facility, making everything go rather smooth and easy.

Unfortunate the customer service has declined at this location, very rude guy has replaced the…read moreprevious worker who had a great communication skills.

YIKES! RUDE STAFF! UN-PROFESSIONAL! OVERALL WORST EXPERIENCE WITH BANKING!! RBC on Shaughnessy…read moreStreet, Port Coquitlam should be Closed! I have dealt with RBC for over 5 years now and overall RBC is amazing when you call their Customer Support, the online Support is amazing and usually most branches are great! This is not a complaint about RBC in general, THIS IS A COMPLAINT ABOUT RBC, SHAUGHNESSY STREET IN PORT COQUITLAM, BC. THIS BRANCH = HORRIBLE. First, the Customer Service here is terrible. When you walk up and are conducting BASIC banking functions the Customer Service Representatives cant do it, they either don't know how or they claim they don't know what you're talking about. I went in to renew my mortgage and change the dates my mortgage withdraws from bi-weekly to 15th & 30th. I did this in AUGUST, and early renewed my mortgage effective August 30th. Well, let me tell you, whoever I dealt with as the 'Manager' was clearly not trained, and I have now paid 4 Mortgage Payments in 4 weeks (1 per week)! When I called and ask what is happening they tell me they are 'unsure' and that my Bi-Weekly payments are still happening, along with my 15th and 30th payments. They offered me no other assistance, and said I can 'skip' a payment until I come to get more money. WAIT WHAT? UNTIL I COME INTO MORE MONEY RBC? REALLY? when it's your screw up? Second, I have a Vehicle Loan with RBC, I again asked to switch from bi-weekly payments to the 15th and 30th. This was done the exact same time in August, to take effect Sept 1st (So i would not have been billed until Sept 15th). Well, its Sept 9th and I've already had a Loan Payment come out, and am being told another one will come out on the 15th and 30th - 3 payments in 1 month when there should be only 2. Their offer of assistance 'We've sent an email to investigate this but we don't know why it happened'. CLEARLY, this team at Shaughnessy RBC knows nothing. IF, YOU EVER need to do banking with RBC, I HIGHLY suggest 1) Going to another Branch!!! 2) Calling RBC over the phone! Both of those options are MUCH BETTER than the horrible experience you will have at Shaughnessy Street, Port Coquitlam RBC.

Most friendly, reliable and caring staff. They are very professional and knowledgable. Highly…read morerecommend this bank to anyone looking for the best service in banking possible.

Unfriendly & extremely long lines. My family & myself has…read morebeen using Scotia Bank for years and years... and despite their crappy attitudes, long lines and ridiculously short hours, I've stayed faithful to them until 2 things happened. 1. They start you off with minor/student accounts when you are a minor, but automatically move you to a savings account and charge you ~$8 per month for fees, without telling you. I was coughing up those fees every month without my knowledge 2. I was out of country for a while (more than 1 year) and didn't use my Scotia Bank account during that time - apparently, they kept collecting the monthly fees until my balance ran to 0. When I returned, I went to this branch (where I got my original account too), the person who was working told me "Your account is closed because your balance is 0" and then she took the card, and cut it up in front of me with a scissor. That's just rude. She looked at me like I'm piece of dirt and then moved onto the next customer. I switched to TD that very day, and have been a happy TD customer ever since. Any time people move into the area and ask me for advice on what bank to go for, I always point them in the direction of TD. Scotia Bank may have the most ATMs around, but they surely aren't going to win any awards in customer satisfaction. Guess what? TD (at least the branches I've been to) have friendly staff, and hours that I can work with I gave you 2 stars, instead of 1 just because of your location... and that's the only reason that you get 2 stars

Managers don't care about solving issues .i will take my money out of scotiabank and will go to a…read moredifferent one which has better banking knowledge and good customer service

Fantastic first impression of TD as an organization, thanks to my smooth meeting with Daniel Salac…read more Lots of relevant information shared and explained patiently with transparency during the appointment. Kudos on the great service that ensured that this new client experienced not only customer satisfaction but also customer delight! Looking forward to a long, fruitful and rewarding banking relationship with this neat and TD

I discovered this TD Canada Trust Branch while we were doing some morning food shopping in 'Como…read moreLake Village' yesterday. It was a surprise find, and just what I needed for some financial transactions I had hoped to get done at a TD while out that morning. This was the first time I actually stepped inside a bank for several weeks, and my first experience with the Covid -19 banking procedures TD has in-place at this time. The procedure went like this. Before being able to enter the bank, an attendant came out and asked me if I had an appointment - I said 'no', and was then asked to step aside from the doorway, and 'check in' (either digitally with a cell phone, or verbally with her). I chose the latter, and was asked a few questions -- name, had I travelled out of country lately, had I had any contact with anyone having, or isolating from Covid -19, and what type of business had I planned to conduct in the bank at this time. All of this was conducted in a matter of a minute's time, and just outside the bank's entrance. I was then asked to wait in line, and would be called to come in -- about a minute later, I was asked to come inside, and told which teller to head to. My business inside the bank was then ompleted in about 3 minutes. I was very impressed with this TD Canada Trust's service. Everything was provided, and conducted in such a friendly, courteous, and very efficient / professional manner.

Great td bank this location and township of Langley td trust are my favourite ones. The one on the…read moreother side of the Coquitlam mall aren't too bad either although not as productive. This td is very reliable and good service too. Always helpful and get things done

I had a very negative experience with this branch. I have been a long term TD user, it was the…read morefirst and only bank i belonged to, and my mother and father also used this bank. Up until this point we had very positive experiences, but recently it seems like the service has gone downhill. Specifically at this branch when i tried to get a student line of credit. It was specifically the service that really put a bad taste in my mouth. I had a young associate help me out by the name of Cameron. At first he was helpful and responsive, however very quickly on it was evident he was placing me low on priority. As the application got more complicated, because my school is based out of the states, he began to duck my phone calls, even when his coworkers informed he was free and in the office. He then dropped all liability and informed that i should start another line of credit as he was planning on going for leave, even though he informed me previously that doing so would impact my credit score. There was no one else that was assigned to me, basically as he would leave i would just be completely left behind. I emailed Cameron telling him i was unhappy about this and asked to be passed on to someone else, but was neglected. I called in and got another coworker from a different department, who was slightly more helpful, but again informed me right away i would be low priority as he was picking up work. I felt like i was a hassle to this branch even though i was a customer. My mother who was cosigned also received the same treatment. I asked several times to speak to a supervisor but was ignored. The last i heard they were going to get back to me on how to proceed, but i have been completely left in radio silence. I am currently looking at other banks. As someone who has worked in the service industry i can't imagine this type of behavior and standard is possible in British Columbia. When you go to a bank that you belong to, you think at the bare minimum they would treat you like a customer, or even a human being.