I was in the bank today at about 3:30pm or so to make a payment by cheque to the Receiver General…read more It was for HST from a Business account. I have been working for this company for over 7 years and have always made deposits and Revenue Canada payments at this branch. Today, I was told that I could not make the payment as I am not on the account. I am not on the account as I am employed by the company on Contract as the bookkeeper. I will never be on the account. I was then told the only other alternative was to open a personal account at the TD. I questioned this as it did not seem to make any sense. The cheque was a business cheque signed by authorized signatories for the business and the cheque was made out to the Receiver General. Why would I have to open an account to pay a bill by a cheque from the company. After not getting any real answer as to why or than it was policy, I left and went to the branch in Newmarket. I had to get this paid as the HST was due and I was not about to open an account. Needless to say I had no problem paying the bill with the cheque I had. I then asked to speak to the manager of that branch to get an explanation for the ordeal that I went through at the other branch. The manager was quite helpful and pleasant and apologized for what I went through. She recommended that I continue to go to her branch with regards to the Business account and that there is no such policy by the TD to open an account to pay a business account bill by cheque. The drive into Newmarket is not far but traffic is pretty bad on Davis at Hwy 404 at the end of the day. My suggestion for the TD is to get all their branches on the same page. I feel that this policy the other branch told me was something that was made up because they obviously had no idea how to pay a bill with a signed business cheque. I can understand a teller not knowing how to pay the bill (newbee) but I sure would expect the person in charge of the place would have a pretty good grasp on how things work.

We made an appointment to create a joint account in the Aurora branch and got help from Samar. I am…read moreso grateful that she handled and completed the complicated and cumbersome process in a kind and professional manner for me and my daughters. I am so grateful and happy to have someone like her in a branch nearby. Thank you!! Samar.

Very friendly yet professional services. The staff is very helpful and balances the missing…read moreservices at BMO online services. Comparing to other BMO locations, here they actually listen to your needs without pushing you useless services or complicating your life by denying your requests. In shot, super helpful! The only issue are the annoying line ups in the afternoon hours. Also, a dedicated "window" for elderly, as well as private window for business clients would be great.

I had a great experience at this branch! Nesrine the CSR helped me and she was so patient and nice…read moreeven though I was complaining. Great Customer service!

Max was very nice and helpful in helping my husband finally get a new card after it was…read moreaccidentally lost some days ago. The quality of the service with her was excellent and exceptional compared to many but not all of the employees of the branch who are for the most part with a couple of other exceptions lacking in client care skills.

I've been to this location since 1981. It used to be home home branch until around 1998; I moved my…read morehome branch closer to where I live. They had very nice staff, who remember me. In Fall 2018, they renovated the inside to be very modern! There are no longer any tellers, but only advisors. They also made it wheelchair accessible from the office tower entrance. There are two bank machines at the main entrance, open 24h/day; unfortunately this is not wheelchair accessible when the branch is closed. There is free WiFi. The bank is wheelchair accessible. There are no customer washrooms. There is paid neighbourhood street parking. Review 2025-159

Disappointing Service Friction and Process Errors…read more On March 25th, I requested a straightforward fund switch through the investment mutual fund CIBC/SIMPLII FINANCIAL call center. Despite reviewing the Fund Facts with the agent, the trade was processed incorrectly. It took until first week of May and over three hours of my time spread over March, April and May on multiple phone calls to resolve this, as I was forced to navigate a one-way communication system where I could not call agents back directly. Despite the now compounding complications due to impacting three funds I hold, the supervisor demonstrated professionalism to his best ability given the circumstances; however, the resolution process involved significant and avoidable friction. Being told there was confusion from both parties about my own instructions, only for them to to find out about their own error, was particularly a let down. I value my relationship with CIBC, but the administrative burden placed on the client to fix a bank error was significant. I am hoping CIBC takes this feedback seriously to improve their internal records and communication accessibility. I am prepared to update this rating once CIBC demonstrates proper service recovery and accountability for this significant loss of personal time and effort.

The Pickering branch is fantastic. They have looked after my Mother's accounts for years. She very…read morerecently passed away and they have been incredibly helpful with my Executor duties. So much so, that I have opened an account with this branch even though I don't live in Pickering. Special thanks to Mike Kombargi who knows his stuff and never makes me feel small even if it feels like I'm asking the simplest questions. They are 5 star all the way.

I feel as though I should give kudos when kudos are due, and they are this time... I just deposited…read moresome cheques this week... AND THEY DIDN'T HOLD THEM THIS TIME!!! WOOHOO!!! Thank you.

Great service and it's a beautifully renovated branch I love coming here it's never busy with no…read moreline ups. I'm in and on to my daily tasks.

I've been a long time client at this branch, over 20 years. You'd think that when I was up for…read morerenewing my mortgage with them they would explain things to me like penalites and fees and not just interest rates or things I want to hear. When I decided not to renew with them, I got fined $1600. The branch manager's response was: We sent you a letter indicating your options, the financial advisor doesn't have to go over them with you if we already sent it to you in writing. WTH is he called an advisor for then?? Thanks for nothing Scotiabank. You've definitely gained more from me than what you've ever done for me.

Exceptional and out of the ordinary customer service!…read more Although this location is considered far to me, as I do have closer RBC locations, but this has always been my favourite bank due to their staff that never failed me! Whether you're doing a quick banking matter, or something that requires a special appointment and arrangements, they make you feel very welcome and always go way beyond help and address all the shoes and find you solutions on the spot!

I decided to use this branch today since it was on my way to work. Big mistake. 2 tellers working…read moreand 6 ppl in line no big deal I waited my turn for 20 min. I get to the teller and request a deposit of a check that is a paycheck and been getting every 2 weeks for 2 years. My home branch manager made a note on my file that pay checks are to be deposited without a hold. The teller the proceeds to tell me that she has to put a hold on the check. when I asked why and I need an answer she said I need to speak to the manager but I have to wait because she's on the phone. Finally she comes and basically tells me to bad to sad go to another branch. when I refused and demanded a sweet I was threaded with police if I don't leave the premises. Since I was already late I went to my home branch outav my way and they did it in 1 min no issues at dufferin Ans major Mack enzie branch. Stay far away from this branch if you are a middle to lower class customer they don't want you there.