I'm not sure it's possible to rate a bank as more than three stars, let alone one I've never…read moreactually been in - so, as bank go, Nationwide, yer alright! My actual reason for commenting on this particular branch is that I feel the profile of its two outdoor cashpoints needs raising - why are there always huge queues outside the neighbouring Lloyds TSB cashpoint and yet nobody ever using this one? Beats me.

This is a very, very busy branch since Nationwide took over the Portman Building Society. Its…read morereceived quite a bit of investment, so there's a fair few holes-in-the-wall available. And there's often at least one greeter on duty, who will either demonstrate the machines or see to a query, so that the queue is often a little shorter than it looks. However, the level of expertise of the staff seems to have gone down in recent years, and the regard for privacy. I recently had a member of staff come to see me in the banking hall, rather than taking me to one of the glass-walled interview rooms. And a cashier who was taciturn to the point of . well, not quite rudeness, but not far off. I think its a teething problem with integrating the Portman customer, I hope it is, anyway, because its a good company with good products, very centrally located with a lot of facilities available on a Saturday, when most of us need them most.

Have moved, after 18 long years of being with first direct, I couldn' t be happier. I've been with…read moreAbbey/Santander in Leatherhead now for the past 6 years. They are so helpful and approachable. Proper old fashioned banking where they know your whole family, care and will do their utmost to assist you with your finances and make sure you get the best deal for you. Can't recommend them enough! Brilliant!

This is my local branch. A largish branch with cash machines inside and out, this is always helpful…read moreas it can be busy at times like most high street banks. In general this branch is clean, tidy and well stocked with things like pens, paying in slips and information leaflets. 90% of the time there is a customer services desk manned by a member of staff to help with any problems or to just point you in the right direction. The staff are always well presented and welcome you with a friendly smile, if you are a regular customer like myself you are very often greeted by your name. A branch I would recommend.

I'm not actually a Lloyds TSB customer, so this is just a short review about their two outdoor…read morecashpoints. The cashpoints are okay. I once was stressed and took my card but not my money oops, idiot - luckily some woman chased me down the street with it! i was also probably trying to get away as quickly as I could due to the homeless man sat by the cashpoint asking me for money - I hate being guilted like this espeically when usually taking £20 out to be frivolous and drunk. If this, and the queues on Wed - Sat nights, put you off - use the quieter Nationwide round the corner.

Before the recent refurbishment, this branch of Barclays always seemed an okay one. The carpet and…read moreinterior always looked a little old fashioned but I preferred that to the current space capsule make-over. There's a Barclays rep at the front of the building now that meets and greets customers and passes on information like what ISAs and current accounts are available. The rest of the staff however, usually seem quite grumpy and detatched and like the main branch, there's usually a queue whatever time of day you go.

When I was finding it difficult to find a suitable PI insurance policy, I was recommended to…read morecontact PI Expert. They were extremely helpful and was immediately able to find the policy that best suited my needs.

Every time I go to this branch of Halifax it usually annoys me…read more The staff are slow. There's always a queue. And whenever you ask the customer service rep for advice, they usually go and ask someone else and then return, a few minutes later saying they didn't know either! Trust me, I've experienced this on a handful of different occasions. This morning however, I experienced the exact opposite. The staff were acute and helpful. They actually knew the interest rates and had leaflets on the different accounts. There was only one lady waiting infront of me. And the guy behind the counter tried to chat me up.

This Halifax branch provides a handy cash point right at the bottom of North Street, facing Old…read moreSteine, and is frequented by many a pre-night out/ mid-night out student as they get off the 25 and head either up North Street or towards the seafront. They used to have this distorting mirror on the door when shut in the evenings, which was always good fun with beer goggled eyes. These days, I'm no longer a student, and the mirrored door is no longer there. Still, the cashpoint provides a useful service as the next bank - North Street's Natwest - is a good three minute stumble up the road.

There are a couple of reasons why this is the best bank I've visited full stop:…read more The staff are polite, friendly and courteous. The branch is clean, small and easy to get to. The queues are short and it's easy to pay money and cheques in. The cash-points inside and out always have money and mini-statements, even on Bank Holidays. The best point however, is their excellent customer service. Every time I've asked about opening or closing a bank account, they've been able to help me out on the spot. They also seem knowledgable about the business bank accounts with Bank of Scotland - Halifax's sister bank - unlike all the other branches in the city!